Skyrim patches on the way, Bethesda asks for patience

Bethesda PR VP Pete Hines has responded to Skyrim players on Twitter, saying the team is working on patches for all platforms and asking for patience.

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Bethesda is (unsurprisingly) working on patches for The Elder Scrolls V: Skyrim on all platforms. In the meantime, PR VP Pete Hines has directed fans on how to report bugs through the proper channels, and asked for "a little time" as they work to correct the problems.

"Patches/updates take a little time. We can't turn it around quite that fast. It's been three days. Calm down. We're working on it," Bethesda's Pete Hines assured fans.

In a series of posts on Twitter (via Eurogamer), Hines tells fans that using the official contact form is better than contacting him directly. To another inquiry, he said the team is working on patches to fix "any bugs and perf issues we can," but warns that it might not be comprehensive. "We will fix as much as we can for your platform," he said. "I don't know if it will fix 'your' bug. Takes a while to test/fix/regress. Hang in there."

So far the most publicized glitch is on the Xbox 360, where installing the game actually results in lower quality textures. Bethesda had previously said it was working on a patch to address that bug, but PS3 and PC owners are apparently having their own texture and freezing issues as well. No time-frame was given for the patches.

If you want to read more about our own experiences in the world of Skyrim, check out our review and the first entry of our new Skyrim Stories feature.

Editor-In-Chief
From The Chatty
  • reply
    November 15, 2011 10:15 AM

    Steve Watts posted a new article, Skyrim patches on the way, Bethesda asks for patience.

    Bethesda PR VP Pete Hines has responded to Skyrim players on Twitter, saying the team is working on patches for all platforms and asking for patience.

    • reply
      November 15, 2011 10:20 AM

      [deleted]

      • reply
        November 15, 2011 10:28 AM

        [deleted]

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          November 15, 2011 10:59 AM

          Certification doesn't mean fully testing a game. They check to make sure the game meets a standard set of criteria, and obviously checking that the textures are the correct resolution when installed from the hard drive is not going to be one of those criteria.

          • reply
            November 15, 2011 11:39 AM

            [deleted]

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              November 15, 2011 12:11 PM

              I'm not arguing semantics at all. He said it shouldn't have been let through certification, when this has absolutely nothing to do with certification.

              Should it have been picked up in QA? possibly. But I've run the game from both the DVD and the HDD, and I didn't notice the problem. I even uninstalled after learning that the textures are blurrier when running off the HDD, and I still don't see a big difference. I doubt some MS tester running through the quests shit is going to notice either.

              This whole thing is nerd rage over nothing.

            • reply
              November 15, 2011 1:49 PM

              [deleted]

              • reply
                November 15, 2011 5:28 PM

                It's not even obvious to a human if you don't know what the textures are actually supposed to look like. I played 60 hours of it without realizing something was broken -- it just looked like a few textures here and there were uglier than you would expect from a modern game.

      • reply
        November 15, 2011 10:37 AM

        "Long overdue" it's been a weekend.

        • reply
          November 15, 2011 10:44 AM

          Lol exactly what I was thinking.

        • Ebu legacy 10 years
          reply
          November 15, 2011 3:17 PM

          But to be fair, I've put as much time into Skyrim over the weekend as any other 3 games (combined) I've played in ages.

      • reply
        November 15, 2011 10:45 AM

        i'm still going of HDD but I have no idea what to expect. Game looks great to me. Guess when this drops it'll be another reason to reroll and explore teh world again

    • reply
      November 15, 2011 10:26 AM

      "Calm down" -- what a condecending ass

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        November 15, 2011 10:31 AM

        calm down dude

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        November 15, 2011 10:35 AM

        have you SEEN the hysteria on the forum? I'd say "calm down" is perfectly acceptable.

        • reply
          November 15, 2011 10:39 AM

          Never, ever get between a nerd and his rage.

      • reply
        November 15, 2011 12:51 PM

        I thought that too, but then I read the source. It's in response to a fan swearing at him and accusing the company of not caring on Twitter. He means that guy should calm down, not fans in general.

      • reply
        November 15, 2011 6:21 PM

        Yea, I can't believe he would say something like a normal person instead of in some fake public relations tone. I hate people like that.

    • reply
      November 15, 2011 10:32 AM

      My post on the forums regarding multiscreen support or lack thereof got pretty big. Someone posted a sort of fix for the HUD but it's like running an external app.

      Someone also posted an email response from Bethesda saying that multimonitor, Eyefinity, and nVidia surround/3D was not supported so they had no solutions and to play the game at normal settings. It sucks that the PC version was basically a port with very minor attention given to it. A guy on WSGF in one day was able to make a damn fix which isn't ideal but it works.

      • reply
        November 15, 2011 10:35 AM

        It sucks that the PC version was basically a port with very minor attention given to it.

        Isn't that pretty much every non pc-exclusive release in the last few years?

        • reply
          November 15, 2011 10:38 AM

          Yes.

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          November 15, 2011 10:52 AM

          Deus Ex was a pleasant surprise in that regard.

          • Ebu legacy 10 years
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            November 15, 2011 4:49 PM

            Not really, the UI was still pretty bad. It was less so than Skyrim's (at least all of the buttons worked), but it wasn't a pleasant surprise.

        • reply
          November 15, 2011 11:26 AM

          Monday Night Combat received plenty of PC-specific attention.

        • Zek legacy 10 years
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          November 15, 2011 11:40 AM

          The UI for this game is reminiscent of Borderlands. It's pretty blatant even by PC game standards.

          • reply
            November 15, 2011 2:53 PM

            Same thing happened with Oblivion though, I don't know why anyone would think this would be different.

      • reply
        November 15, 2011 10:43 AM

        3 people are PISSED

      • reply
        November 15, 2011 12:46 PM

        can you link to the WF post? I'd love to get it on my 3monitors

    • reply
      November 15, 2011 10:42 AM

      Fuck, i'm glad that console games ALWAYS work out of the box and never require patches. Thank god I didn't get the PC version.

      • reply
        November 15, 2011 10:43 AM

        Why do you still exist?

        • reply
          November 15, 2011 10:44 AM

          Special request of your mother

          • reply
            November 15, 2011 10:46 AM

            Wow. Fred Garvin style burn right here.

        • reply
          November 15, 2011 10:45 AM

          [deleted]

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            November 15, 2011 11:45 AM

            does he? the first response was regarding the console issues, then we hear "NEVER REQUIRE PATCHES"

            so what's the order of operations on this trolling? it's hard to tell who's serious and who's being a royal douche

            • reply
              November 15, 2011 12:06 PM

              creeping-death is constantly trolling console threads.

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              November 15, 2011 12:09 PM

              I thought it was sarcasm? Then people actually took his comment seriously?

              • reply
                November 15, 2011 12:19 PM

                It is obviously sarcasm, which is the problem, he's basically just being a giant dick head for the sake of angering people (trolling).

                I mean, if someone thought he was saying that without a hint of sarcasm then they wouldn't be angry, they'd be confused since it's such an obviously incorrect statement.

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                  November 15, 2011 1:36 PM

                  I think sarcasm has its place, and I don't view that as trolling - especially bringing to light that this was the pride & glory of console owners over PC owners for a long time.

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                  November 21, 2011 6:35 PM

                  It is also well-founded when smug console fanboys go throwing around the "it just works" mantra with a near Apple-level cult behavior.

                  Only now that the shoes are reversed, same smug fanboys get butt-hurt when one of the leading justifications for playing console is pointed out to be flawed.

        • reply
          November 15, 2011 1:02 PM

          Whooosh

      • reply
        November 15, 2011 11:41 AM

        I fixed the few "problems" it had myself. Yay for PC!

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        November 15, 2011 5:31 PM

        Dude this shit is so tired. A whole bunch of people would love it if you would practice some restraint the next time your crotchety old-man gene urges you to post about how much better you think the PC is. Nobody gives a shit about your platform preference, they just want to play and talk about great games. Maybe you should try that too?

      • reply
        November 15, 2011 5:50 PM

        My favorite nuke message (from making a joke about consoles needing patches):

        You have been banned for the period of: 1 Week

        Reason: Well I was going to put this awesome rant in here about console thread trolling and how it is dumb but hey firefox decided that nobody cares about that and the Police Academy and Bad Lieutenant references make no sense in that context and why am I typing all this you are not going to read it.

        Please, stop this. That was just lame and a blatant troll. If you actually wanted a discussion about the pros and cons of console games, then you know that this is no
        way to start one, especially with such a large and vocal console community here.

        - genjuro

    • reply
      November 15, 2011 10:52 AM

      Posting to note that Skyrim is infinitely more stable/playable than Oblivion or Fallout 3 were at launch.

      Over the last 30 hours of play, I've had maybe two or three software-related crashes. To this day, I have difficulties playing Oblivion without crashing for more than an hour or two. Yes, it's (sort of) heavily modded, but it's also had years of patches, both official and unofficial. I have also inspected every single one of my mods for compatibility issues and have sussed my load order out as fully as I can.

      Quite frankly, Oblivion's engine is a poorly coded pile of shit. Skyrim has, thus far, proven itself to be a more than able successor.

      In fact, I'd go so far as to say that I am shocked - SHOCKED - that a Bethesda game can actually be this stable. Their games have, in my mind, been synonymous with "stable as an earthquake or volcanic eruption", so Skyrim has certainly been a very pleasant surprise for me.

      That being said, patches are good. But a construction set would be BETTER. Still waiting!

      • reply
        November 15, 2011 10:57 AM

        i've "only" put 10 hours into, but the only shitty thing i've seen is dudes holding invisible cups.

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        November 15, 2011 11:04 AM

        - My physics on pc are broken. Every other building I enter If I open a door or chest everything in the room explods flying around.

        - Mouse lag (had to fix through ini)

        - Crossfire Support bugged (partly amd to blame)

        - Key binds completely unilaterally broken

        - mouse y-axis scales with FPS, makes game semi unplayable at times

        games STABLE for me, but really annoying to play.

        • reply
          November 15, 2011 11:38 AM

          Funny, I forgot about some of those.

          After fixing the mouse lag/y-axis weirdness (still scales with FPS, as mentioned, which IS stupid and annoying) and fixing the SLI with the Nvidia beta drivers, I haven't really had too many problems. Granted, the UI is absolutely ridiculous on the PC, but I've also managed to get used to navigating it with the keyboard.

          Fortunately, I'm not left-handed, so the key binding issues haven't shown up for me. And for whatever reason, I've not experienced those physics bugs. Very curious, that. Better send in a bug report, could be hardware- or driver-related...

        • reply
          November 15, 2011 12:25 PM

          Running D3DOverrider to force triple buffered vsync fixed my mouse lag and y-axis scaling with the framerate. With the ini edits to disable acceleration and match the yscale to match the x it's about as good as it can be. At least there's no terrible negative accel like BF3.

          • reply
            November 15, 2011 1:00 PM

            What's the default setting in D3DO? If "off" is visible, does it mean it's indeed off, or that the slider is currently occupying and enabling On?

            • reply
              November 15, 2011 1:12 PM

              I'm not at my computer to verify what's what and I have a horrible memory. Sorry! I want to say there's a blue highlight or something over the selected setting? I do know it should play a generic windows sound by default when you load a game with it running to indicate it's active.

        • reply
          November 15, 2011 6:50 PM

          they key binds are really annoying but you forget about then eventually

    • reply
      November 15, 2011 11:11 AM

      Guys the controls can be fixed easily, see this thread:

      http://forums.steampowered.com/forums/showthread.php?t=2227329

      By following these steps i have disabled v sync and there is no lag at all, and vertical / horizontal sensitivity is the same (i used 0.0100 as my values for this). There is also no sensitivity issue relating to fps because my fps is at a constant 60, even with vsync off. I have yet to notice any tearing - were it not for the lack of mouse lag i would think that vsync was on :)

      Only issues now are with the key remapping and key-related UI elements.

    • reply
      November 15, 2011 11:11 AM

      The PC version works pretty well for me. Compared it to the F3 release (was almost unplayable for a while, still would get super slow at random times) it's 1000% better.

    • reply
      November 15, 2011 11:32 AM

      The major problem I experienced on the PC was the ground textures flickering, changing between grass and stone, real bad in the starting keep. Some of the lighting seemed to be off in several areas but that may not be a glitch.

      • reply
        November 15, 2011 1:42 PM

        Yep, this is the only issue I've had so far. If they can address this in a patch I'm gold.

    • reply
      November 15, 2011 11:32 AM

      I'm about 20 hours in and having ran into any major bugs, crashes, or performance issues. It's been rock solid stable for me, shrug.

    • reply
      November 15, 2011 11:36 AM

      Kinda hard to calm down to the tune of "In the Hall of the Mountain King".

    • reply
      November 15, 2011 11:41 AM

      I just want to be able the marry Lydia and put my weapons on my weapon shelf in Whiterun, other than that I have no other requests.

      • reply
        November 15, 2011 11:51 AM

        She looks like Gina Carano sometimes. I am going to marry my female character to her as soon as I can.

    • reply
      November 15, 2011 12:04 PM

      Hmm other than native multi screen support I have no beefs... the game runs pimp.

      I would agree calm down, unless there is shit broken that I have not run into yet.

    • reply
      November 15, 2011 12:12 PM

      My Xbox 360 Skyrim test:
      http://chattypics.com/viewer.php?file=skyrim_360_twpyhdaoqw.jpg

      Pretty drastic difference I'd say.

      • reply
        November 15, 2011 12:31 PM

        Crazy, huge diff, is your labeling backwards though?

        Installed on the HDD is worse than playing it off the DVD? If so that is mental :( I would think the HDD install would run better.

        • reply
          November 15, 2011 12:34 PM

          No, that's the bug.

          When you install, it looks like ass.
          When you run off DVD, it looks great.

      • reply
        November 15, 2011 12:59 PM

        i have no idea what i 'm looking for in the full screen shot. can you atleast box in the area that you've exploded because it makes no sense and aside from 'close up on dvd looking better' the full screen HD shot looks better to me.

        • reply
          November 15, 2011 1:05 PM

          The pics on the left side are with the game installed to HDD.
          The pics on the right side are without the game installed.

          The 'exploded' pic is just me taking a close up shot, it's not cropped.

          Basically if you look at the texture details when it's installed, they look like crap.
          It's most evident on the back of the gauntlet, but if you look at the sword in the lower pic, you can see a lack of texture detail in the grip.

          • reply
            November 15, 2011 1:16 PM

            Yup, also the blade detail is screwed up and the shadows and the floor texture (as opposed to the wall texture, which is pretty close from the screen shot).

    • reply
      November 15, 2011 12:15 PM

      [deleted]

      • reply
        November 15, 2011 12:20 PM

        yeah, pretty sure it's due to the density of the physics objects in town, or possibly the "AI" / pathfinding of all of the people.

        • reply
          November 15, 2011 12:27 PM

          It's a shame the game is horrible about utilizing more than 2 cores. People have all this power that's going to waste.

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            November 15, 2011 1:17 PM

            They really need to use a new engine, overhauling the old one has produced some pretty amazing results, but its time is done.

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              November 15, 2011 1:35 PM

              3.4 million sold Skyrim copies begs to differ.

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                November 15, 2011 1:48 PM

                That's the strength of the brand (and them moving in the right direction with it), and I did say it produced some amazing results, but it's not pushing hardware like Oblivion was. The next game to come out from Bethesda will most likely be on next gen consoles, which will basically require better scaling for the PC version to even run than their current engine appears capable of. It will also probably be a DX 12 game.

            • reply
              November 15, 2011 5:21 PM

              It looks pretty friggin gorgeous to me at 1080p and Ultra settings.

    • reply
      November 15, 2011 12:31 PM

      On the opening screen my wagon kept tipping over and would be upside down with the other prisoners and that was basically all I could play. Later I figured out to keep my mouse as stable as possible during that scene to keep the wagon from spinning out of control. Other than that it's been rock steady though.

    • reply
      November 15, 2011 12:53 PM

      Mine is working pretty good. I've had three crashes in 28 hours of gamelay, which sucks but its not too bad. Other than that no real issues.

    • reply
      November 15, 2011 12:57 PM

      i get about 5 crash to desktop bugs an hour, no error message just shuts down

      • reply
        November 15, 2011 5:02 PM

        me too. well, atleast 1 an hour

      • reply
        November 15, 2011 6:15 PM

        Same. Completely random. At one point I could not enter a particular dungeon without the game crashing every time. At least the crashes and restarting the game is fast :P

    • spl legacy 10 years
      reply
      November 15, 2011 12:58 PM

      My PC version has worked surprisingly well considering their track record. No show-stoppers that I've seen, only very minor rare issues.

    • reply
      November 15, 2011 1:18 PM

      Anyone else have issues ALT-TAB'ing in and out of Skyrim? I can alt-tab out just fine, but when I alt-tab back in, I get a blank screen. After a few more alt-tabs, I finally get back into the game.

      • reply
        November 15, 2011 1:27 PM

        alt-tabbing out and in is the only way I can get Crossfire to work.

      • reply
        November 15, 2011 1:43 PM

        Yep. Back and forth a few times works for me.

      • reply
        November 15, 2011 1:50 PM

        [deleted]

        • reply
          November 15, 2011 3:27 PM

          ^ THIS. You basically have to alt+tab twice to get get back In. First time you get a black screen and then alt+tab again to the game and it comes back fine.

      • reply
        November 15, 2011 4:40 PM

        Yes, I found that if you hover over Skyrim in the start menu untill the context menu pops up (Assuming you're in Windows 7) then click on Skyrim in that menu it will properly take you back to the game.

      • reply
        November 15, 2011 4:51 PM

        The game occasionally crashes when I try to alt tab back in. Its only happened 4 times so far but its a concern that is on my mind now so I save more frequently.

      • reply
        November 15, 2011 4:54 PM

        i dont think i've ever played a bethesda game that didnt crash while alt+tabbing

      • reply
        November 15, 2011 6:13 PM

        [deleted]

      • reply
        November 15, 2011 8:45 PM

        I can get back in double the double alt tab trick, but sometimes it screws up my graphics so auras (candle light, mist from rivers) turns into dots or strange particles which forces me to restart. At least I can save before but still.

        • reply
          November 16, 2011 3:14 AM

          I get this also. Certain particles seem to disappear, so for example a dragon's fire breath isn't rendered.

    • reply
      November 15, 2011 1:19 PM

      [deleted]

      • reply
        November 15, 2011 4:27 PM

        My wife on the PS3 gained a two and a half levels before she realized it. When she did level she had two perks and two stat prompts.

      • reply
        November 15, 2011 6:14 PM

        You keep getting the experience, at least on the PC. The bar wont update, but after you finally pick to level up the bar will show the additional experience you accrued.

    • reply
      November 15, 2011 1:24 PM

      That bug with random dead dragons dropping out of thin air with full skin intact (I never touched them) is captured in ss form! http://cloud.steampowered.com/ugc/612716583508283121/48152B0C5D4DD083B20F7C7FF53B9844A0CD7D1A/

      • reply
        November 15, 2011 1:29 PM

        maybe it hit a flock of birds while in the air?

      • reply
        November 15, 2011 3:56 PM

        Poor guy probably couldn't find any blood to drink and died from starvation :(

      • reply
        November 15, 2011 4:30 PM

        Were you present when the body appeared? Maybe it was just killed by area NPC's and don't disintegrate because there's no dragonborn around at the time.

        • reply
          November 15, 2011 8:25 PM

          I ran into the shop right next to this location, there were no dragons at the time. After dumping my loot, I came out and this fell out of thin air right in front of me. Lootable with no items, no damage on body either from attacks.

    • reply
      November 15, 2011 1:50 PM

      Few of my issues on PC:
      • Store inventory bug. Glitch with clicking on items. Crash follows on the next click.
      • Attempting to leave the Enchanter. Sometimes keyboard/mouse locks up until you hit escape once or twice.
      • Alt-tabbing back into the game (as at0micgarden mentioned)

      Only getting trapped in the environment once - for all the mountaineering I've done is pretty impressive.

    • reply
      November 15, 2011 3:25 PM

      So is the mythical entirely new engine DLC then?

    • reply
      November 15, 2011 3:55 PM

      i only ran into one significant glitch so far. Companions quest got stuck and quest giver wouldnt respond. Left them there in the same positions for a long time, then came back and the same. Put a couple arrows in the quest giver and he got up to attack, put away the bow and he backed down, talked to him and quest could advance.

      • reply
        November 15, 2011 4:12 PM

        I've broken two quests.

        • reply
          November 15, 2011 5:17 PM

          it doesn't look like it fixed it anyway. think they are just giving me random assignments. gonna have to use the console or wait. since I dont care about achievements, console it is.

      • reply
        November 15, 2011 5:28 PM

        I had to follow a quest giver in doors. I saved it right when he was transitioning. Now I look at the local map of the place and the quest giver is wayyyyyy off the map.

      • reply
        November 19, 2011 10:22 AM

        Had an issue as well with Farkas sending me to some bandit camp upon which I stumbled earler and already cleared. Even after resurrecting the bandit chief via console and killing him again did not update the quest.

    • reply
      November 15, 2011 5:03 PM

      The ebony armor model appears to be bugged around the neck.it's not placed right an clips like crazy.

      • reply
        November 16, 2011 9:28 PM

        Yeah, I noticed this too. It bothers me enough that I sold off my ebony helmet. It was pretty good, stat-wise, I just couldn't stand to look at my companion when she was wearing it.

    • reply
      November 15, 2011 6:01 PM

      [deleted]

      • reply
        November 15, 2011 6:02 PM

        [deleted]

      • reply
        November 15, 2011 6:02 PM

        It's been 3 days. Plus before the day 1 patch, we may be in paradise right now with how well it's working.

        • reply
          November 15, 2011 6:05 PM

          [deleted]

          • reply
            November 15, 2011 6:11 PM

            They've had to dedicate resources to making all of that horse armor. Give them a break.

          • reply
            November 15, 2011 6:31 PM

            But...it would miss 11-11-11...they'd have to put off the game 100 years.

          • reply
            November 16, 2011 9:24 PM

            At first FO3 stuttered like crazy - but a few minutes on the forums and I learned that the High water setting was bugged. As soon as I turned that down it ran like a dream.

      • reply
        November 15, 2011 6:17 PM

        never ever ever ask someone to calm down. its the 2nd most infuriating thing for an angry person to hear. just say that it will be remedied

        • spl legacy 10 years
          reply
          November 15, 2011 6:21 PM

          That's pretty much why I always say to calm down, so I can giggle to myself when people go ballistic!

        • reply
          November 15, 2011 6:26 PM

          [deleted]

        • reply
          November 15, 2011 6:38 PM

          cunt the fuck down

        • reply
          November 15, 2011 8:26 PM

          he shoulda said 'u mad bros?'

    • reply
      November 15, 2011 6:37 PM

      still been playing the shit out of it

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      November 16, 2011 3:26 AM

      I hate to admit this, but I have been so hopelessly addicted to this game the crashing is the only thing that makes to turn it off and get my homework done/go eat/live my life. Thanks for the broken game Bethesda!

      • reply
        November 16, 2011 3:28 AM

        The crashes are almost the only times I will look at a clock. And without them I would be dead now due to lack of sleep, or alternatively, fired for not showing up for work this week.

      • reply
        November 16, 2011 9:26 PM

        There's a memory leak. If I fast travel too much my framerate drops pretty bad. Enough to hurt my eyes. That's when it's time to turn off the game and perhaps eat or drink fluids.

    • reply
      November 16, 2011 1:57 PM

      Just crashed again. In magic caverns. Cast spell on glowing wall. It breaks into pieces and the game freezes.

      Other crashes are periodic. Just kicks me out of game. Have a quad core computer, 8 gig o memory, terra byte hard drive, and a requisite video card which is above the one mentioned as a requirement. Windows 7 64 bit.

    • reply
      November 18, 2011 9:52 PM

      There shall be no patience as long as the bugs live.

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