Warner Bros. suspends sales of Batman: Arkham Knight for PC

Warner Bros. have taken to their forums, announcing a suspension of futures sales for the recently released PC version of Rocksteady's popular Caped Crusader series, Batman: Arkham Knight.

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Warner Bros., the publisher of Rocksteady's latest release, Batman: Arkham Knight, has released an official statement announcing the suspension of all future sales of Arkham Knights PC copy. Furthermore, the publisher has also revealed that they will be issuing refunds to all consumers who were unhappy with the product. You can view the full statement here.

We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards.  We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.

Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.

This isn't the first issue the game has run into since its release. The PC version has suffered immensely from poor optimization, and following a reveal by Rocksteady, we learned that a small developer, Iron Galaxy Studios, was responsible for the PC port of the game. The game has also been removed from the Steam Store, with the above statement posted for all potential buyers on the store page.

It's great to see that Warner Bros. is stepping up, and admitting their mistake. However, it does make us wonder if the damage can be repaired so easily.

We've already published our review of Batman: Arkham Knight, and you can see our full thoughts on the game over there.

Guides Editor

Joshua holds a Bachelor of Fine Arts in Creative Writing and has been exploring the world of video games for as long as he can remember. He enjoys everything from large-scale RPGs to small, bite-size indie gems and everything in between.

From The Chatty
  • reply
    June 24, 2015 7:09 PM

    Josh Hawkins posted a new article, Warner Bros. suspends sales of Batman: Arkham Knight for PC

    • reply
      June 24, 2015 7:11 PM

      Truly, the Riddler has confounded the Bat with this one.

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      June 24, 2015 7:12 PM

      That's a major move.

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      June 24, 2015 7:12 PM

      Biggest release blunder of the year?

      • reply
        June 24, 2015 7:46 PM

        Ubisoft still has a few this year

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          June 25, 2015 4:04 AM

          Don't forget DICE.

          • reply
            June 25, 2015 4:16 AM

            I'm not sure the way the front page shows these child comments makes sense. I was reading the aritcle and on the sidebar just see "Don't forget DICE" without any context.

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              June 25, 2015 4:34 AM

              Battlefield 4 had a rough launch as well

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                June 25, 2015 5:38 AM

                No I get it. It's just that the front page doesn't show threads. So you don't see what people are replying to.

          • reply
            June 25, 2015 8:30 AM

            Star Wars can still be a horrible launch! Dice has to live up to some issues.

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        June 25, 2015 6:19 AM

        I don't think anyone can beat Mortal Kombat

    • Ziz legacy 10 years
      reply
      June 24, 2015 7:13 PM

      Holy bat block Batman!

    • reply
      June 24, 2015 7:13 PM

      Wow, I'm surprised that happen.

    • reply
      June 24, 2015 7:27 PM

      They had one job.

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        June 24, 2015 7:52 PM

        I just love that, in some silly way, we could jokingly blame this on Johnny V. And even better, given how it runs on PS4, possibly even suggest collusion by Adam Boise.

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          June 24, 2015 8:31 PM

          Haha yeah.

          • reply
            June 24, 2015 9:32 PM

            That said I feel real bad for Dave Lang. End of the day WB made the call to push it out regardless of it's state. And, given how much port business iron galaxy does I can't imagine their studio willingly would let this happen if they could help it.

    • reply
      June 24, 2015 7:45 PM

      Holy Shit! thanks for the news, huh this is a first.

    • reply
      June 24, 2015 7:54 PM

      I was just looked through the steam Top Sellers list to see where it was at, and it wasn't even listed anymore. Wow.

    • reply
      June 24, 2015 7:57 PM

      Huh well I suppose it's good they are taking drastic action.

    • reply
      June 24, 2015 8:00 PM

      Steam refunds must have been destroying their numbers.

      • reply
        June 25, 2015 9:23 AM

        Good! It's about time we stop putting up with shitty, half-assed games.
        Praise GabeN!

    • reply
      June 24, 2015 8:02 PM

      What happens if they never re-released it for PC.

      • reply
        June 24, 2015 8:52 PM

        Torrentz

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          June 24, 2015 9:24 PM

          Game is currently not even cracked because of Denuvo. Not even the pirates would be able to play it!

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            June 24, 2015 9:30 PM

            Batman Arkham Knight uses the latest Denuvo DRM, which has been known to create some rather serious issues in the past, both with performance in games, and even being accused of being the cause of some supposed hardware damaging. The Denuvo DRM protection has been previously used in titles including FIFA 15, Lords of the Fallen and Dragon Age: Inquisition. Certain reports of performance issues in Lords of the Fallen were allegedly been caused by the DRM, while certain users stated that the protection caused damage on their SSDs.

            Maybe it is keeping paying customers from playing it too. Wouldn't be the first time.

            • reply
              June 25, 2015 8:30 AM

              StarForce 2.0

              • reply
                June 25, 2015 8:39 AM

                Ugh watch your damn mouth! You kiss my mom with that mouth?

                (Remembers having to install an IDE CD-ROM drive just to play the game I purchased)

      • reply
        June 24, 2015 9:44 PM

        Sort of happened before with NBA live. They shipped copies out to retailers and then cancelled it.

    • reply
      June 24, 2015 8:05 PM

      [deleted]

    • reply
      June 24, 2015 8:13 PM

      That's kind of insane. I just finished it with 93% and have not encountered any major issue.

      • reply
        June 24, 2015 10:37 PM

        Yeah, I barely meet the minimum requirements and surprisingly playable with everything turned up. Not sure what kind of problems people are having. I blame it on the user and their broke assed setups.

      • reply
        June 25, 2015 2:16 AM

        Did you do the 60fps thing?

        Goddamnit I really want to play, but getting it on PS4 when I have a decent PC just feels wrong :(

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          June 25, 2015 4:22 AM

          Pretty sure I'm playing on 30fps but with the Nvidia volumetric fog on all bells and whistles enabled at 1080p. There are some minor slowdowns in the batmobile but still perfectly playable. The slowdowns that DO annoy me are the ones when you swipe out a car and it does the Burnout slo-mo thing while you are trying to focus on the car you are chasing.

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            June 25, 2015 5:36 AM

            I guess I can't buy it for PC anymore now anyway - so I'll just have to wait.

            I imagine I'll cave in a day or so and pick up a PS4 copy :)

            • reply
              June 25, 2015 7:02 AM

              There is quite literally no reason NOT to get it on PS4. It is superior to the PC version even if you don't have any technical issues.

      • reply
        June 25, 2015 6:52 AM

        Wow, this is substantial evidence that there isn't a problem!

        • reply
          June 25, 2015 8:09 AM

          Way to jump to conclusions, asshat, I'm just surprised it's not working for the majority (?) of people. Looks like the min. specs are too low?

    • reply
      June 24, 2015 8:13 PM

      This actually builds my confidence about the publisher and builds good will in my opinion.

      I am always more inclined to be forgiving to someone that admits fault versus someone that digs their heels in.

      • reply
        June 24, 2015 8:28 PM

        This seems crazy :O

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          June 24, 2015 9:36 PM

          Not really. Remember how Ubisoft handled the fallout after Assassins Creed: Unity?

          Yeah, this is much better than that. Unity should have been removed from the marketplace. Warner is at least owning up to how 'Knight is performing for some PC users and hopefully, working in shifts to push to resolve the issues.

      • reply
        June 25, 2015 8:45 AM

        Agreed. Keeping it on the digital shelf would seem like they are still trying to squeeze dollars out of unaware consumers.

      • reply
        June 25, 2015 8:47 AM

        So you don't feel bad that the publisher and developers both knew their game was broken but still released it to recoup costs at the expense of gamers (and NVIDIA's reputation)?

    • reply
      June 24, 2015 8:37 PM

      Wow that's unexpected.

    • reply
      June 24, 2015 8:37 PM

      Not sure thats a good idea... I get having problems but holy cow...

    • reply
      June 24, 2015 8:51 PM

      This is just a crappy situation all around.

      I don't really buy games at launch anymore, and I'd fully intended to pick up the GOTY edition of this on sale. However, it's disgusting how bad game releases have gotten on all platforms.

      Except Nintendo...Well played

    • reply
      June 24, 2015 9:36 PM

      I wonder if this can be attributed to the power of steam returns?

      • reply
        June 25, 2015 12:00 AM

        This would be my guess. It's a drastic move, one that I don't think the suits would have accepted if not for hard cold numbers telling them it's the right move at this point.

    • reply
      June 24, 2015 9:56 PM

      Pleasantly surprising. I fully expected one mediocre patch followed by total abandonment of the PC version. Glad to see they do care.

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        June 24, 2015 10:21 PM

        They could still abandon the PC version entirely, which would be kind of funny (and also really disappointing).

      • reply
        June 25, 2015 8:48 AM

        That's precisely what they did with Origins, so it's not totally out of the question.

      • reply
        June 25, 2015 8:49 AM

        It doesn't wipe away the incident entirely but it does make things significantly better.

    • reply
      June 24, 2015 10:33 PM

      I feel bad for Iron Galaxy Studios. Their reputation is going to take a huge hit.

      It might be deserved, but at the same time, we have no idea what kinds of resources they were working with for this project.

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        June 24, 2015 11:05 PM

        I'm glad this happened on such a large scale. Hopefully we'll get fewer games broken or downgraded at launch, just a shame it had to happen to such an anticipated game

      • reply
        June 25, 2015 4:24 AM

        It's really sad because it's a fantastic game otherwise. GOTY contender.

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        June 25, 2015 7:03 AM

        The PC port was third party outsourced to a company that has a team of 12 people. I'm sorry a game like this and this big should have been done in house. Not by a console gaming developer who stated the PC version should be on par with current consoles.

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        June 25, 2015 7:07 AM

        It's not deserved. I'm sure WB gave them an impossible task with a laughable deadline and they did the best they could. They should have just delayed the PC version. It's okay, we're used to it.

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          June 25, 2015 7:58 AM

          IG has done a lot of solid ports and they have a reputation for being extremely proficient with UE3 in particular, so I'd guess they were working under pretty severe limitations (time constraints, lacking documentation about Rocksteady's engine changes, who knows). Taking the Mortal Kombat X port into account, it's reasonable to assume WB currently doesn't care much about PC and budgets its console ports accordingly.

          disclaimer: friends with the guy who owns the company, etc. etc.

    • reply
      June 24, 2015 10:46 PM

      And that guy got jumped on when he questioned the worth of PC pre-orders

    • reply
      June 24, 2015 11:11 PM

      Lang is having a really bad last 7 days.

      • reply
        June 24, 2015 11:20 PM

        Poor Lang, people can't even #engageWithTheContent.

      • reply
        June 25, 2015 2:31 AM

        We should give him a call and see how hes doing

      • reply
        June 25, 2015 6:22 AM

        I've never heard of him until this release. Why does everyone seem to know who this guy is?

        • reply
          June 25, 2015 6:34 AM

          Because he's an awesome personality. Giant Bomb has him on any chance they can get.

      • reply
        June 25, 2015 8:25 AM

        It is all his fault! He should have been working on Batman instead of being at E3 then Disney with his family. Such a selfish man to put that over the valuable time of the PC Master Race.

    • reply
      June 25, 2015 12:54 AM

      That Just freaked me out a little.
      I stopped playing Star Conflict and there was a popup from Steam trying to sell me the game. I then restarted my pc and noticed the news from Shack on my feed and it had disappeared from Steam.

    • reply
      June 25, 2015 1:12 AM

      Good. The more attention these "oops, it's completely broken for many setups, but we didn't notice!" launches get, the less of them we'll have them in the future.

      I get that some people don't mind a 30 fps lock, some missing effects, and some stutters, and there's nothing wrong with that. But there's nothing wrong with expecting to play PC games at a solid 60 fps either, if you have the hardware for it. If the vast majority of AAA titles can hit that, why would it suddenly be ok for this title to not do so? Especially when it's obviously due to running out of time / lack of proficiency on part of the developers, when the same game is running perfectly well on much slower hardware on the consoles.

      I love that there are still people going on about "broken setups" when the publisher has actually pulled the game, and websites are flooded with articles from rather respected techheads not being able to get the game to run properly. That's a weird way of looking at things to me.

    • reply
      June 25, 2015 3:31 AM

      Good on them for removing it from sale, rather than pulling an Apple and blaming the customers for using it wrong, or a Ubisoft and pretending there are no problems.

      If they fix it, I'll probably buy it.

    • reply
      June 25, 2015 4:10 AM

      Congrats to B:AK for winning Giant Bomb's 2015 "hottest mess"!

    • reply
      June 25, 2015 6:20 AM

      GMG is now offering immediate refunds, don't have to wait for the patch anymore: http://blog.playfire.com/2015/06/batman-arkham-knight-pc-pulled-from-sale-refunds.html

      • reply
        June 25, 2015 6:45 AM

        This is huge. I wonder if the 'play 2 hours' thing factors into it. I've put in about 14 but it does say all refunds will be honored. Maybe do a refund and wait for the goty edition?

    • reply
      June 25, 2015 6:44 AM

      This whole thing sucks. I wonder how long something like this is going to take... And I wonder what exactly they're going to do. Are we going to get a complete overhaul with stellar performance and more bells and whistles in our graphics options or are we going to get the bare minimum "here, we turned off motion blur by default so it runs a little better. We're done." I hope they at least give us constant updates so we know what to expect and when to expect it.

      Also, I'm never again going to complain when the PC port of a game comes out months after the console versions.

    • reply
      June 25, 2015 6:50 AM

      Shame, the gameplay an everything is top notch. There's also this, which just baffles me.

      per Destructoid
      "Just as baffling is the fact PC lacks key visual effects seen on PS4 even at its top settings. Ambient occlusion is cut from the game, bokeh depth of field is noticeably dialed back, and the transparency layer used for raindrops is cut from all surfaces as well.

      Likewise, rain doesn't appear on Batman or the Batmobile as it does on PS4. The reflective, dewy sheen is missing across the city..."

      I believe we had a shacker the other night notice something along these lines..

    • reply
      June 25, 2015 6:54 AM

      Good! They will patch it up and get a quality product into PC gamer's hands.

      • reply
        June 25, 2015 7:03 AM

        That or they will bury it and it will never be seen again.

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          June 25, 2015 7:04 AM

          No way. To far along to dump it now.

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          June 25, 2015 7:04 AM

          That would be beyond shitty especially given their official statement on the matter: ...we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.

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          June 25, 2015 7:09 AM

          No because it is WB/Rocksteady who are going to take the hit for it not Iron Galaxy. When Warner puts out the next Batman game there will be a bunch of "but will it work on PC" articles. And the same goes for Rocksteady when they announce their new game from the creators of Batman.

          Iron Galaxy is a footnote, it is if Speedtree fucked up and rendered all trees as giant dicks in a game no one is going to blame Speedtree they will blame the developer/publisher for putting out buggy crap.

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            June 25, 2015 7:13 AM

            Exactly. 90% of people playing probably don't even know who the fuck Iron Galaxy is. The average user probably doesn't even understand the difference between "developer" and "publisher" let alone "outsourced 3rd party".

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              June 25, 2015 7:32 AM

              No one needs to know about Iron Galaxy. The buck stops at WB, it's their game, their decisions. They could have delayed it, they could even be directly responsible by (for example, no one knows for sure it's a problem) forcing that DRM at the last minute which IG would surely have protested against, or warned they would need more time.

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                June 25, 2015 8:11 AM

                Oh I agree completely! Sorry if my post was misleading.

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            June 25, 2015 9:19 AM

            They deserve blame for letting it launch in that state.

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              June 25, 2015 9:36 AM

              How do we know Iron Galaxy didn't plea with WB to hold it back?

              • reply
                June 25, 2015 9:42 AM

                That's the tough thing. I want to focus all my rage on this 3rd party contributor, but I don't know all the behind-the-scenes facts.

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                June 25, 2015 11:46 AM

                Might have been misinterpreted I mean that WB and Rocksteady deserve a chunk of the blame. Iron Galaxy fucked up but there was a clear failure on the part of the other parties as they dropped the ball and let it see the light of day.

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              June 25, 2015 10:40 AM

              Dude, if you let a retard do your homework, and they do a crappy job and you get caught, it is not the retard's fault.

    • reply
      June 25, 2015 8:31 AM

      Hopefully they can turn this around. Halting sales but patching it well would be the best answer.

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      June 25, 2015 9:13 AM

      980Ti preorder canceled.*

      *Kidding, I never ordered it.

    • reply
      June 25, 2015 12:20 PM

      30 fps is the confederate flag of framerates.

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