Phantasy Star Online 2 has exceeded 9 million users since worldwide release in June

Among Sega's Q1 2022 earnings results, Phantasy Star Online 2: New Genesis's launch worldwide was a huge standout.


For a game that launched in Japan originally in 2012, Phantasy Star Online 2: New Genesis has incredible life to it in 2021. It did, after all, finally just come westward this year after years of fans asking for the popular MMO sequel. In fact, in a rather tough year with the COVID-19 pandemic still about to contend with, it was one of Sega’s biggest wins in its latest financial reporting. How big? Phantasy Star Online 2 has exceeded over 9 million registered users and achieved over 100 billion yen in cumulative sales with the aid of its worldwide release.

This tidbit of information was revealed in Sega Sammy’s Q1 2022 earnings results on its Investor Relations website on August 6, 2021. In fact, Phantasy Star Online 2: New Genesis got a full page on the company’s consumer content section. PSO2 got its springboard in the west in 2020 when it was first revealed to be coming to the Xbox One. It had already achieved over 1 million users in August 2020. Flash forward to 2021, the game has exceeded 9 million and continues to be one of the biggest money makers for Sega Sammy in its quarterly reporting.

Sega has bolstered the success of Phantasy Star Online 2 with crossovers of its other IP like Persona 5.
Sega has bolstered the success of Phantasy Star Online 2 with crossovers of its other IP like Persona 5.

Sega arguably needed milestones like this over the last year. It was forced to consolidate much of its business with the effects of COVID-19, forcing the company to sell off a large portion of its arcade amusement center business. The success of releases like Yakuza: Like a Dragon have helped bolster Sega as it focused its attention on them, but Phantasy Star Online 2 is a game that will continue to make money for the company over a long period of time, thanks to its structure as an MMO.

Even so, Sega Sammy’s recent Q1 2022 earnings results also showed signs of life in its pachinko, pachislot, and physical amusements industries. The threat of COVID-19 is still far from over, but perhaps it’s a sign that Sega might not have to rely so heavily on the success of Phantasy Star Online 2 in further quarters, even if it does serve as solid constant for the company.

Senior News Editor

TJ Denzer is a player and writer with a passion for games that has dominated a lifetime. He found his way to the Shacknews roster in late 2019 and has worked his way to Senior News Editor since. Between news coverage, he also aides notably in livestream projects like the indie game-focused Indie-licious, the Shacknews Stimulus Games, and the Shacknews Dump. You can reach him at and also find him on Twitter @JohnnyChugs.

From The Chatty
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      August 6, 2021 9:12 AM

      I've been playing this a little but tried to play last night and got a "version mismatch" error. (Playing on MS store on Win10) Could not find any way to actually verify files or force an update. Found out that I have to download this 3rd party software called PSO2 Tweaker that pushes updates a different way and moves the game files to a more accessible location since MS Store games are weird. Fell asleep at computer last night waiting for files to copy.

      TL;DR if you play this don't do the MS Store version, do the Steam version or anything that is not the MS Store version. Not sure if the issues are in the other versions but MS store seems to have introduced some unnecessary difficulties (didn't know there was a Steam version until last night honestly)

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