Green Man Gaming won't have Star Wars Battlefront PC keys at launch

We felt a great disturbance in the force.

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Green Man Gaming has announced it has already exhausted its current stock of Star Wars Battlefront PC keys, meaning a number of its customers will only be receiving their keys some time after the game’s release.

The company announced this lapse in service in an email sent out to its customers, which was acquired by Shacknews. Green Man Gaming assures its customers it is working with more distributors to ensure all who ordered Star Wars Battlefront receive their keys within 48 hours of its release. It states many of its users will not be affected by this issue, although if you don’t receive your key tomorrow, it promises users will receive their key before the end of the day on Thursday, November 19th.

Green Man Gaming is offering a 30% off site-wide voucher in order to apologize for the inconvenience, which users should expect to receive some time after their order has been fulfilled.

This isn’t the first time Green Man Gaming has had issues fulfilling orders as it didn’t supply many of its customers with keys for The Witcher 3 earlier this year. Customers have also had issues with their keys for Call of Duty: Black Ops 3 and it’s been discovered it isn’t an authorized retailer for Activision, Ubisoft, and WB Games products. We hope those of you who ordered Battlefront from Green Man Gaming get what you actually paid for, although given the retailer's history, we wouldn't be surprised if this is yet another black eye for its already damaged reputation.

Senior Editor

From The Chatty

  • reply
    November 16, 2015 7:00 AM

    Daniel Perez posted a new article, Green Man Gaming won't have Star Wars Battlefront PC keys at launch

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      November 16, 2015 7:09 AM

      These guys aren't legit, key resales and their distributors are most likely from countries where the $ exchange is in their favor. Not authorized by that many publishers? C'mon.

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        November 16, 2015 8:16 AM

        I really don't have any qualms about this as a consumer. I don't think there is any sort of moral or legal issue on my end.

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          November 16, 2015 10:47 AM

          EH, legal issues no, but I think it has the potential to fuck over gamers in poorer countries. If this arbitrage is going on, publishers are going to really limit the number of keys they assign to those territories. A $60 AAA game is just way too expensive for people in plenty of places, but no publisher is going to discount that price if they know that first-world consumers will just abuse that discount. It's not illegal, but the end result could easily be that people in those regions can't buy a game at a price they can afford while people in the US get a discount they don't really need.

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            November 16, 2015 1:41 PM

            at my local ymca they reduce membership fees if you can prove that you're a poor.

            maybe in the future video games will be priced on a person-by-person basis so that it extracts the most money out of each consumer.

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              November 16, 2015 1:49 PM

              wut.

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                November 16, 2015 1:51 PM

                like if you're rich they'll charge u a lot.

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                  November 16, 2015 1:55 PM

                  Wouldn't that mean you're not that rich?

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                    November 16, 2015 2:00 PM

                    sort of. in the context of these individually priced video games, people would have more similar purchasing power.

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      November 16, 2015 7:10 AM

      Just got my email. SO, I won't get the preorder Jaku bonus, but it did cost me ~25% less than origin would have and they are giving me a 30% off coupon for my next order too, so, net win I guess.

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        November 16, 2015 7:24 AM

        Everyone gets Jakku for free. If you preorder, you get Jakku 1 week earlier.

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        November 16, 2015 7:43 AM

        The 30% is nice assuming you can stack it with other sales. Probably not, though.

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        November 16, 2015 1:01 PM

        I didn't get any email from gmg

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      November 16, 2015 7:28 AM

      Wow. Didn't hear about the blops3 key issue. They seem to be getting shadier

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        November 16, 2015 7:55 AM

        And now there's this: https://www.reddit.com/r/GameDealsMeta/comments/3t0p9m/rgamedeals_and_greenmangaming/

        I really hope it's not true, because the prices there have been so good for so long that I'd have a hard time going back to paying $60 for PC games.

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          November 16, 2015 8:22 AM

          I'm not sure as a consumer I care if GMG is "authorized" or not. They're reselling a product, and gray marketing is not a moral issue for me as a consumer.

          My only concern as a consumer is getting what I paid for from whatever retailer I gave my money to. If they really screw the pooch I can always call my credit card provider and dispute the charge for non-delivery of the product I paid for.

          So far I'm still 100% on GMG, and until they start selling me non-working products I'll continue to buy from there.

          /r/GameDeals can do what they want, but I have not followed or subbed them anyway, and definitely won't bother now because they're going to rule out lot of deals on new releases.

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            November 16, 2015 8:53 AM

            As a consumer you should really care. You support shady company and your money is most probably not going to developers and producers of the games you buy.

            Never support gray market. Is very often connected to organized crime (not saying in this case, but as a general rule).

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              November 16, 2015 8:57 AM

              As a consumer, I mostly care what I'm paying for a product. All things being equal, I'll opt for the most "legit" avenue, but when we're talking 25-33% savings at launch, I will always take the best deal.

              I don't know how it is you think keys could exist without money going to the publisher at some point.

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                November 16, 2015 10:50 AM

                The grey market isn't unlimited. As this arbitrage takes over, publisher will move to phased releases, or restricting the keys they sell to cheaper regions (as this example proves).

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                  November 16, 2015 11:14 AM

                  We can fret about what might happen in the future, sure, but there's really not a whole lot of reason to demonize the vendors now over it. As long as they provide good service I don't see any reason to worry about it until it actually happens.

                  As a consumer, I feel no reason to bow to threats or potential future retaliation from publishers who want my money. That's not how the consumer and provider relationship works.

                  Finally, looking forward, It very well may become troublesome to region lock or region price in the future where it seems free trade agreements are likely to expand in nature.

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                November 16, 2015 10:57 AM

                Yes, I'm lost... The publisher, or their proxy (i.e. Steam) runs the authentication server. That server has a secret list of keys that will allow the game to install and play. They're in complete control one way or another, it's not even worth getting into the details of how that does or can work. There is no brute forcing these. The only workaround here is to crack the executable on the client and only get SP, but GMG and others are not selling cracked binaries.

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              November 16, 2015 10:19 AM

              There's no real evidence here that money from GMG sales doesn't get to the devs. They buy the keys somewhere and that somewhere most likely paid the publisher.

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              November 16, 2015 10:37 AM

              Bullshit.

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                November 16, 2015 1:48 PM

                No.

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                  November 16, 2015 2:45 PM

                  If you have proof you really should contact the police in the UK ASAP. If you don't, you are the one who is party to the crime.

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            November 16, 2015 9:51 AM

            The main danger with gray market sites is that they can obtain keys from "distributors" who buy keys with money laundering or identity theft. Basically selling stolen goods. Is GMG getting keys from these sources? Who knows, but there's a reason why they don't say who their sources are beyond protecting them from publisher backlash.

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              November 16, 2015 9:57 AM

              Why would there need to be any reason beyond that?

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                November 16, 2015 9:58 AM

                Yeah, I'm not interested in "they might be doing this". On the surface, GMG seems legit, and until/unless there's proof otherwise (and not just reddit conjecture), I see no reason to assume they're doing anything illegal.

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                  November 16, 2015 10:11 AM

                  Yeah they updated the info on WB Games which I was questioning initially because I requested a refund for Arkham Knight Season Pass two weeks ago almost and it was processed and removed from Steam. Thus WA something WB was doing from their end so they had to have had a relationship for that system to work.

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                November 16, 2015 10:04 AM

                Because for the most part they appear to be legit and actually have decent customer service. They refunded my Batman Arkham Knight Season Pass and I saw the Steam key for my account was removed a few days ago. So they legitimately have a process for that. But as a business they run on razor thin margins so the only way to grow is through volume. This will increase the chances of them to get it from sources that aren't legit. Criminal enterprises that will set up legitimate businesses to do launder money, that's a key component. GMG probably can't vet all their sources and when they need more supply they're potentially going to turn to shady places and not realize it. So currently there's no evidence of GMG doing it. Other sites definitely and even those sites were sources of for credit card and wire fraud. Until then, they're innocent before guilty. But things haven't been looking very good as of late.

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              November 16, 2015 10:45 AM

              I suppose, but as others pointed out, let's see proof of that rather than rumor mongering. And if it were true, I would expect the proper authorities to step in. GMG is based in the UK, not like it's incorporated and hosted in some non-extradition nation...

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              November 16, 2015 10:58 AM

              A seller simply running out of keys is not a reason to suspect foul play. You're reaching here.

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                November 16, 2015 11:07 AM

                They have to get more supply and supply has to come from somewhere. Criminal Enterprises will pretend to be legitimate business in order to tap in.

                Counterfeit goods in any other market becomes more prevalent when there's more demand for it. This doesn't mean it won't apply to them. And I'm only talking about the odds based on increase demand, reduced supply, and the ability to vet sources. There first has to be actual evidence and we got that for a few so far. They have legitimate partners like WB, others we don't know because they won't share, and in a case we do know regarding Witcher 3. I'm pretty sure they know this can potentially happen hence why they don't share who their sources are and they honestly don't have to. They're not selling regulated or sanctioned stuff like electronics, medicine, or military equipment.

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                  November 16, 2015 11:18 AM

                  That's all true and still all conjecture that has nothing (that we know of) to do with this. I'm confident that if you contacted any other vendor they would likely refuse to disclose their vendors as well. There's simply no reason to.

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                    November 16, 2015 12:06 PM

                    Yeah that's sort of unheard of to disclose the terms, details, text, etc of a private contract because some random internet vigilantes (aka reddit mods). They really have no place in trying to play amateur police squad.

                    If there's foul play let the real authorities investigate. They could subpoena the records if they needed to.

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                  November 16, 2015 12:09 PM

                  "There first has to be actual evidence and we got that for a few so far"

                  For GMG? Links?

                  Or others in the game reselling business? Or are you just stating in very general money laundering terms?

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                    November 16, 2015 4:10 PM

                    Not sure about gmg but money laundering and organized crime are insanely huge. Ten years ago when i was working in credit card processing we saw this daily. Quite a few fake game sites that were mafia fronts. Really crazy actually.

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                      November 16, 2015 4:19 PM

                      I had my credit card used to buy like $400 worth of WoW subscription cards 5 years ago. Caught that one myself. Was able to reverse the charge and get a new card. However I'm sure they subscription cards would have still worked and got resold for money.

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                November 16, 2015 12:22 PM

                Not vouching for gmg, but this is true. Steam has run out of keys before.

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                  November 16, 2015 12:25 PM

                  also in this specific case, even in that conjecture reddit thread EA/Origin was one of the few places they said GMG directly worked with

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                  November 16, 2015 6:46 PM

                  Steam running out of keys is the reason I own Skyrim as a boxed copy.

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                November 16, 2015 5:39 PM

                Frankly I'm more concerned about steam enabling the Russian mob to launder money through the steam marketplace. But I guess Valve gets a pass on that because GabeN.

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              November 16, 2015 5:45 PM

              That's not really gray anymore.

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            November 16, 2015 3:43 PM

            whelp

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          November 16, 2015 8:36 AM

          I really liked them. Glad I never saved my CC info on there

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            November 16, 2015 3:44 PM

            Very much so. Mods sticking themselves into a situation that doesn't warrant their intrusion.

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          November 16, 2015 10:01 AM

          yeah I had no idea. This is probably the last time I do business with them.

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            November 16, 2015 10:42 AM

            Reddit mods are not really people you should automatically give credence to.

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              November 16, 2015 10:59 AM

              Just like Shack mods

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                November 16, 2015 2:53 PM

                The point would be that ultimately there is a reality outside of any little corner of the universe a given internet mod controls that speaks louder than their acts of moderation.

                The result then is you can have various forums like subreddits come into and fall out of favor.

                I see an opportunity for a new subreddit that allows GMG in. If the users want to see GMG deals the subreddit could fall on the sword over the decision. Often these sorts of things never swing back in favor of a bad decision.

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          November 16, 2015 2:15 PM

          Something I think a lot of people forget is that GMG's original gimmick wasn't Steam keys, it was their Capsule client that allowed you to resell digital games. One of the complaints people have against digital games is there's no way to resell them, unlike console disc games or pre-Steamworks PC games.

          Capsule was a way to handle that. Basically it was sort of like Steam but if you didn't want a game any more you could "sell" it back to GMG for credit. I don't know if they would then resell that "copy" of the game or if they sold it as "used" for cheap or what but it was basically designed to be like selling your used games to GameStop - you get some money/credit and you don't care what happens next.

          I'm guessing the problem they discovered is that there's not enough people who give a shit about this to make this a viable business, or at least not enough people willing to forego Steam to do so. Sure, the few people who give a shit about used games are very vocal and adamant about it but GMG very quickly had to resort to selling Steam keys - the antithesis of their original premise - to survive. I'm not sure if Capsule is even a thing anymore.

          And I always figured that the early games they sold for cheap - like DNF and Max Payne 3 - were deals where they were taking a loss to generate buzz and they'd stop being so cheap later. But here we are.

          I figure as long as the keys com from an authorized path we're good but if the keys come from an illegitimate source they'll be pulled quickly.

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            November 16, 2015 2:42 PM

            I don't think retailers are in a position of technical governance to do such things without full buy-in from the publishers. And lol at that idea being liked by any publisher.

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              November 16, 2015 3:09 PM

              The used digital games thing? Well, the games I always saw on there were from piddlyshit nobodies so yeah, the big publishers weren't on board.

              That said, remember how the original Xbone vision was basically something along these lines - games when bought would be tied to your account, selling the disc didn't sell the game, and reselling were only going to be allowed through blessed venues (like GameStop) for predetermined prices and Microsoft and the publishers got a cut. People screamed bloody murder and they said never mind.

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        November 16, 2015 8:17 AM

        I got my BLOPS 3 key off GMG, no issues. ??

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          November 16, 2015 6:12 PM

          The key I got from them showed up as invalid when I entered it into Steam. I requested and received a refund, but there was a thread in their support forum with people who hadn't received a working key after 5 or 6 days of waiting for GMG customer service to respond.

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      November 16, 2015 8:26 AM

      So, does anyone know how to go about cancelling a pre-order with these guys?

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        November 16, 2015 10:06 AM

        https://greenmangaming.zendesk.com/anonymous_requests/new

        I sent my request in.

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          November 16, 2015 11:33 AM

          Thanks. It seems as if there on-paper policy is that you can't cancel a preorder within 48 hours of the release date (which in this case happens to be less than 48 hours from when their e-mail was sent) -- but it seems as if they are still honoring cancellations for this one due to it's special circumstance.

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      November 16, 2015 8:33 AM

      This wouldn't be an issue if Babbages was still around.

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      November 16, 2015 8:39 AM

      I have never had a problem with GMG before.

      Once, I bought a game that they said would be a Steam key, and it did not end up being a Steam key. They gave me a full refund.

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        November 16, 2015 11:17 AM

        They had problems processing payment from me once but an email to customer service cleared it up pretty quick. They're an ok site.

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      November 16, 2015 10:11 AM

      Sites have run out of keys before. It sucks, but it doesn't seem like an issue that should make people run away from them.

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      November 16, 2015 10:13 AM

      The industry really likes to keep control of their precious games. I hope the eu gets on their case and tells them to get their act together.

      Communism sucks

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        November 16, 2015 10:19 AM

        I'd love more competition for digital game prices like you get in retail stores. Of course, publishers wouldn't love that.

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      November 16, 2015 10:15 AM

      Should update info that they are indeed an authorized reseller for WB Games.
      http://chattypics.com/files/shackbrowseUpload_78sqbrtvsh.jpg

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      November 16, 2015 10:29 AM

      Title of the article is very misleading. Only some customers won't get a key by launch.

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      November 16, 2015 10:35 AM

      Title is a bit misleading since many of their customers are going to get their keys on or before launch just not all.

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      November 16, 2015 11:02 AM

      Ugh!! Well I guess I can play fallout in the meantime. When are they sending out the vouchers?

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        November 16, 2015 11:04 AM

        It's in the article, they're stating that everyone will have their keys before the end of the day on Thursday, November 19th.

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          November 16, 2015 11:15 AM

          I didn't get an email from GMG like some did, so hopefully I get mine tomorrow or tonight.

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      November 16, 2015 3:58 PM

      I got that email this morning and put in for a refund right away. Pretty shitty to announce that kind of thing on the eve of launch. Went with the good old Mexican Origin store instead of waiting to see when my GMG key would show up. At least GMG's support was good -- I got my refund literally five minutes after sending the request.

      I didn't know there was a thing with the BLOPS3 keys though. Didn't have any issues with mine.

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        November 16, 2015 5:36 PM

        I don't understand why buying what amount to grey market goods is kosher around here.

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      November 16, 2015 4:06 PM

      I'm glad I didn't pull the trigger on this with them. I guess I'll spend the extra 10 bucks to have it on time.

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      November 16, 2015 5:43 PM

      lol who was the one telling me they were totally more legit than cdkeys.com?

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        November 16, 2015 5:51 PM

        I think 90% of the people in that thread and I was one of them :(

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      November 16, 2015 5:58 PM

      almost bought this but went with the best buy deal

      http://slickdeals.net/f/8252829-star-wars-battlefront-pre-order-various-platforms-star-wars-bobble-head-60-free-shipping?src=SiteSearch

      with GCU (so worth it, $30 for 2yrs 20% off all games) its $47.99 plus another $10 credited to your account for preordering, so $37.99 before taxes and you get a funco pop.

      Downside is I have to go to the store to pickup my games so no preloading/getting it at midnight tonight. Worth it to save the money to me though.

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      November 18, 2015 9:29 AM

      Just got my syndicate code from them a day early (they said no pre-loads) so I'm happy i guess.