Warner Bros. offers full refunds on Batman: Arkham Knight PC version through end of 2015

With a number of PC users still experiencing issues with Batman: Arkham Knight on PC, Warner Bros. is throwing up its hands and is ready to offer refunds.

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While Halloween has been a day for treats, a number of PC gamers have been on the wrong end of a trick from Warner Bros. and Rocksteady for over four months in the form of the Batman: Arkham Knight PC version. The game just recently came back to Steam, but it still appears to have some major troubles. Both Eurogamer and our own Chatty community have noticed things are amiss, particularly its 12GB RAM requirement for Windows 10. With a number of PC users still disenchanted, Warner Bros. has thrown up its hands and is ready to offer refunds.

"Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product," reads the official Warner Bros. Interactive Entertainment statement on Steam. "You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix."

Users that initially experienced trouble submitting refund requests are encouraged to try again, with Valve noting that an interior issue has been resolved.

Senior Editor

Ozzie has been playing video games since picking up his first NES controller at age 5. He has been into games ever since, only briefly stepping away during his college years. But he was pulled back in after spending years in QA circles for both THQ and Activision, mostly spending time helping to push forward the Guitar Hero series at its peak. Ozzie has become a big fan of platformers, puzzle games, shooters, and RPGs, just to name a few genres, but he’s also a huge sucker for anything with a good, compelling narrative behind it. Because what are video games if you can't enjoy a good story with a fresh Cherry Coke?

From The Chatty
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      October 31, 2015 10:15 PM

      Goddamn, what a cluster-fuck this has turned out to be.

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      October 31, 2015 10:55 PM

      How did this happen to the series that stood above all the crap Batman games?

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        October 31, 2015 11:05 PM

        I hope we get an utterly fascinating Post-Mortem on Arkham Knight in a few years.

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          October 31, 2015 11:28 PM

          The console version of Arkham Knight is fine right? Isn't it just the port that's screwed up?

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            October 31, 2015 11:43 PM

            The console versions are fine. Its just the outsourced PC port that Iron Galaxy fucked up and Warner Bros gave them like 3 dollars to make it on.

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              November 1, 2015 9:38 AM

              Not to be too defensive of my man Dave Lang, but the fuck-up seems to come solely from Warner's side and their misrepresentation of the code base, the too tight schedule and the three dollar budget you mentioned.

              WB got what they ordered.

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                November 1, 2015 1:38 PM

                That's my take on it, too. I can only hope to hear Dave Lang's uncensored take on this, someday.

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      October 31, 2015 11:03 PM

      i like it and i'm having fun

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        November 2, 2015 8:56 AM

        Same here, I really hope that WB just doesn't abandon the PC version, I want the DLC's for it. Very minor issues luckily so far.

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      October 31, 2015 11:22 PM

      Hmmm. Wonder if this works with the version bundled with a video card?

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      November 1, 2015 4:49 AM

      Nice! I preordered this game so I'll gladly take the refund. Hopefully they'll put out a GOTY edition for $20 and I can re-buy it. Even then I'm not sure I'll ever want to play back through it again.

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      November 1, 2015 5:36 AM

      Part of me wishes they would just go all-in on this.

      "I thought you were supposed to be the master race. 12GB of ram is for babies. Upgrade your PCs, losers! "

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        November 1, 2015 5:43 AM

        Ah, the Derek Smart School Of Customer Service.

        "my game is perfect! It's your shitty systems just can't handle it"

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      November 1, 2015 9:27 AM

      do they bother to make another PC game next time?

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        November 1, 2015 9:43 AM

        If they're not going to make a proper version then they honestly shouldn't. I really don't agree with the belief that a half-assed port is better than none at all.

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      November 1, 2015 9:42 AM

      What if I got it from the nvidia promo? (I actually got mgs v free from newegg for the issue, but still a valid question for others).

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      November 1, 2015 9:53 AM

      well... good on them for offering refunds.
      Im tempted to get in on this, but after playing through the entire game (almost) meh.. i didnt have much of a problem with it.

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      November 1, 2015 5:13 PM

      I assume this doesn't apply to game vouchers that came with a video card?