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Sony details PSN 'Welcome Back' program

At a press conference on Sunday, Sony's Kaz Hirai outlined new security steps and a customer appreciation program, with plans to relaunch the service this week.

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Though most of the world was focused on royal weddings and terrorist hunts over the last few days, Sony once again made weekend waves with further developments in the ongoing PlayStation Network outage. At a press conference in Japan on Sunday morning, Sony Executive Deputy President Kaz Hirai offered his "sincerest apologies" for the personal data theft, and detailed plans to bring the service back online.

A summary was posted to the PlayStation Blog, which states that some services -- including online gameplay, password resetting, friends lists, PlayStation Home, and chat -- will resume sometime this week. Sony also says that PSN has added several levels of data protection and encryption, more firewalls, and software monitoring to detect intrusions.

The company detailed a few of its make-good offerings that had been teased late last week. As a complimentary offering, Sony will be helping users enroll in identity theft protection services, which will differ by region. Meanwhile, the 'Welcome Back' Appreciation Program includes:

  • "Selected PlayStation entertainment" content for free download; differs by region, details to be shared soon

  • 30 days of free PlayStation Plus service to PlayStation Network users, and 30 days added free to existing PS+ members

  • 30 days free Music Unlimited service for Qriocity subscribers

Gamasutra reports that during the conference, Hirai mentioned that Sony "will consider covering the cost of reissues of new credit cards to affected customers if they wish to do so." He also reiterated that the company is working closely with law enforcement agencies, and said Sony will update with more information from the investigation when they are able.

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From The Chatty
  • reply
    May 2, 2011 7:00 AM

    Steve Watts posted a new article, Sony details PSN 'Welcome Back' program.

    At a press conference on Sunday, Sony's Kaz Hirai outlined new security steps and a customer appreciate program, with plans to relaunch the service this week.

    • reply
      May 2, 2011 7:12 AM

      Time to celebrate by playing more Demon's Souls

      • reply
        May 2, 2011 8:40 AM

        Seriously. I've had this itch but couldn't scratch due to the outage. Gotta get ready for Dark Souls!

        • reply
          May 2, 2011 9:23 AM

          I have also had this game on standby during the outage. I could play in offline mode (which is how I ultimately beat 1-1) but I prefer having the notes and bloodstains to warn me of impending threats.

    • reply
      May 2, 2011 7:13 AM

      Serious question - Do they really expect anyone to hand over their details again??

      • reply
        May 2, 2011 7:18 AM

        Over course people will. They want to play online; that's a staple of this generation of consoles. Many will be reticent to hand over their details, though. Sony must prove that they're locking down information more securely this time around.

      • reply
        May 2, 2011 7:25 AM

        Sure... data theft is not that uncommon and every company is vulnerable.. if anything your data will be safer with Sony now than it was before considering they are spending a lot of money to make their security better.

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          May 2, 2011 9:24 AM

          kind of like how Jack in the Box's food safety got a whole lot better after the E. Coli outbreak a few decades ago

      • reply
        May 2, 2011 7:27 AM

        I will if I want to buy something again.

        I use a different password anyhow. My CC didn't have any fraud on it and even if it's happen, I'm covered so...

      • reply
        May 2, 2011 7:28 AM

        Sure why not? The damage is already done.

      • reply
        May 2, 2011 7:28 AM

        sheeple

      • reply
        May 2, 2011 7:37 AM

        what do you mean again? they already have it. i'm not moving or canceling my card.

      • reply
        May 2, 2011 7:41 AM

        I will never use another non-unique pw for PSN ever again, but other than that who cares?

        It's not like losing your name/address is that big of a deal, your info is being sold to 3rd parties by marketing agencies on a daily basis. Losing a CC number isn't a big deal either, as long as you bother to read your statements.

      • reply
        May 2, 2011 8:16 AM

        I'm not letting my CC near them again. I can pay with those PSN points cards I see in Best Buy.

      • reply
        May 2, 2011 10:58 AM

        They already have them, but I am certainly not buying anything from PSN again

    • reply
      May 2, 2011 7:17 AM

      [deleted]

      • reply
        May 2, 2011 7:29 AM

        Where does it say that a credit card is needed and that they need to cancel it?

        • reply
          May 2, 2011 7:41 AM

          It doesn't. It also doesn't say that they won't require this.

          • reply
            May 2, 2011 8:22 AM

            Just saying it's a stupid thing to complain about when you don't even know how they are going to deal with it yet...

            • reply
              May 2, 2011 8:35 AM

              Well, it would be a stupid decision to require a CC and auto-renew, so I'd say there is a 95% confidence that Sony will go this route.

      • Ebu legacy 10 years
        reply
        May 2, 2011 8:37 AM

        That is a pretty shitty "Customer Appreciation" reward.

        I already have +, and I can't say that it does enough for me that I was going to reup it when my year ran out. So this is effectively reward of nothing. Yay.

        • reply
          May 2, 2011 8:43 AM

          lol.

          "Welcome back! Feel free to buy/download things in our online store that just had all of its user's information compromised! Enjoy!"

        • reply
          May 2, 2011 8:55 AM

          You get another free month!

          • reply
            May 2, 2011 10:29 AM

            Except if it takes them a month to get PSN back up then it's not really a free month is it. Current PSN+ subscribers should get a free month + however many days/weeks PSN was down.

    • reply
      May 2, 2011 7:30 AM

      What "cost of reissues of new credit cards"? What company charges you if your information got stolen? Sony credit?

    • reply
      May 2, 2011 7:31 AM

      No it's over bitch, I'm not coming back.

    • reply
      May 2, 2011 7:33 AM

      Whether or not Sony manages to appease PSN users depends on what they mean by "free selected PlayStation entertainment content". I don’t really think another 30 days free PSN Plus means much to people, it seems pretty cheap since people have lost around 15 days of PSN. To be a bit cynical it seems like a marketing opportunity to get people onto PSN Plus, and keep them there with the threat of losing their “Free” games. I don’t know what Sony could realistically give as compensation but paying for the reissues of credit cards would probably be a good idea.

    • reply
      May 2, 2011 8:14 AM

      Assuming that the Sony Online hack doesn't delay this as well.

    • reply
      May 2, 2011 8:15 AM

      At the same time, SoE (sony online entertainment) just shut down their servers reporting that they suspect they're compromised as well.

    • reply
      May 2, 2011 8:44 AM

      Now I have the "Welcome Back Kotter" song stuck in my head :/

    • reply
      May 2, 2011 8:52 AM

      Has someone at Sony committed hara-kiri yet? I want a sacrafice, then we'll talk about my coming back to PSN.

    • reply
      May 2, 2011 9:36 AM

      Sony will come back from this stronger... The haters just want to hate. Reading morons posting garbage is getting a little old this wasn't ALL Sony's fault we still have these hackers that attacked them... Lets not forget that...

      • reply
        May 2, 2011 9:44 AM

        haha, sony fucked up really really badly, they let loads of personal data leak out. the backlash from this is about the same as everyone else who ends up letting this happen. And it is all Sony's fault, they didn't do an adequate job of keeping our data secure, something customers trust them to do. Its all the more embarrassing that sony is technology company

      • reply
        May 2, 2011 9:45 AM

        Yes, hackers were involved.

        But Sony made mistakes, didn't take adequate protection measures.

      • reply
        May 2, 2011 10:37 AM

        They stored customer data unencrypted including passwords. They deserve every pile of shit that gets flung on them. Stop pointlessly defending their bad practices.

        • reply
          May 2, 2011 11:03 AM

          i'm not really sure it's that simple unless i've missed something, but yes, they had security holes that shouldn't have been there.

          • reply
            May 2, 2011 12:07 PM

            It is. The customer data was stored unencrypted and passed freely (in the clear) to the console. The passwords were hashed, at least, but not salted and not crypted.

            • reply
              May 2, 2011 1:26 PM

              i'd like to read a more technical breakdown of this - i haven't heard exactly that so i'm interested.

              • reply
                May 2, 2011 1:35 PM

                I think some of the CFW guys found that they were passing CC numbers through a HTTP get string, and that possibly if any CC data was taken it was from Apache logs and not the DB itself.

                But like you, I hope there is a nice big technical post-mortem after this.

                • reply
                  May 2, 2011 1:38 PM

                  yeah - i just don't want to jump to conclusions and base all my facts off internet posts - no offense to anyone here.

                  • reply
                    May 2, 2011 2:11 PM

                    Yea, it would be nice to have an official account of what went wrong. There is plenty of blame to go around here, and I think it would do a lot if Sony did own up to where they had lax security practices in securing the good-will of people who stick with them after this.

      • reply
        May 2, 2011 10:47 AM

        Haha, wtf is this?

      • reply
        May 2, 2011 10:58 AM

        are you really that stupid?

      • reply
        May 2, 2011 11:06 AM

        I'm glad you post in every Sony thread, it gives them humor.

      • reply
        May 2, 2011 11:13 AM

        wtf it wasn't sony's fault for building shit security for our personal info?

      • reply
        May 2, 2011 11:15 AM

        hahahaha omg shut up please

      • reply
        May 2, 2011 12:39 PM

        This thread would be less annoying if it wasn't full of chortling 360 fanboys who never even use PSN anyway and really have no clue as to what internet security entails. The brunt of the blame lies with the criminals, of course it does.

      • reply
        May 2, 2011 2:20 PM

        If I build a boat and you're able to sink it by shooting a BB through the hull... whose fault is that really?

      • reply
        May 2, 2011 2:49 PM

        how can they come back stronger? now people will be more hesitant to give them their CC (i know i am) which will automatically shrink the psn market by X %

      • reply
        May 2, 2011 4:52 PM

        TrolltalRecall

    • reply
      May 2, 2011 11:16 AM

      [deleted]

    • reply
      May 2, 2011 12:05 PM

      Sick of the haters here.. its a free service. What you want Sony to do come over and wipe your arse too?

      • reply
        May 2, 2011 12:20 PM

        [deleted]

      • reply
        May 2, 2011 1:25 PM

        from the depths of the frontpage

      • reply
        May 2, 2011 1:39 PM

        [deleted]

      • reply
        May 2, 2011 2:02 PM

        Sony does not need to wipe my ass, but the fact that PSN is a free service does not excuse this fuck up. I use PSN and canceled my debit card since I used it on PSNe and have been very annoyed buy the whole situation. Sony has made misstep after misstep this generation, and I couldn't care less until it affected me in the real world.

      • reply
        May 2, 2011 2:07 PM

        There is indeed too much hatred of Sony and PSN here but the "it's free" argument doesn't hold water.

        Steam is a free service. If it went down for two weeks then nobody could play their games online. Sure, you're not actively paying for Steam but that doesn't mean that you can't get pissed that you can't play your games online (or in the case of Steam, at all) while they sort things out.

        PSN is a feature of the PS3 and the thing required to play online. The fact that it's down means one of the features of the PS3, which people did pay for, is gone.

      • reply
        May 2, 2011 2:50 PM

        i also provide a free service to steal your CC number, who wants in?

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