Overwatch 2 devs address SMS, DDoS & launch errors

The developers at Blizzard have rolled out some patches to the Overwatch 2 servers to address some of the launch day problems.


Overwatch 2 has arrived and the launch has been a trying time for players and developers alike. While connection errors, server woes, and missing items were affecting the players, the developers were wrestling with a DDoS attack. Despite all this, the team has rolled out some fixes to help smooth the path for players to get into the game.

Kiriko standing with a cityscape in the background in Overwatch 2

Source: Overwatch 2

On October 5, 2022, Overwatch 2 Community Manager Jodie took to the official Blizzard forums to update users on the situation. The post highlights a few key areas include SMS protect, queue issues, server crashes, instability, account merging woes, and heroes and items that were incorrectly locked for existing players.

In the post, Jodie notes that Blizzard has removed the phone number requirement for “a majority of existing Overwatch players”. Anyone that has played since June 9, 2021, will not have to provide a phone number while new players will.

A whole lot of players have also been experiencing issues when trying to even access Overwatch 2. Some are unable to login while others suffer through poor stability. While Blizzard notes that queues will still exist in the short-term, players should now only need to move through one queue as opposed to the two queues that is usually invisible to users. On the stability front, a patch has been deployed to the server to address login reliability. Another update is in the works to improve in-game stability so that players aren’t randomly disconnected.

According to Blizzard, roughly half of the cases regarding missing items are a user-created problem where players have not yet completed an account merge. As for the other half, it’s simply a timing issue. The process is taking longer than expected. Blizzard notes that no player data has been lost – so if you’re due to receive specific items, you should get them sooner or later provided you have completed the full account merge process.

While the launch of Overwatch 2 has been rocky, Blizzard has clearly been hard at work ironing out the kinks. Unfortunately, a DDoS attack at launch meant that these issues were more difficult to address and solve. Be sure to keep it locked to Shacknews as we bring you the latest on Overwatch 2 as well as word on further improvements to the game.

Guides Editor

Hailing from the land down under, Sam Chandler brings a bit of the southern hemisphere flair to his work. After bouncing round a few universities, securing a bachelor degree, and entering the video game industry, he's found his new family here at Shacknews as a Guides Editor. There's nothing he loves more than crafting a guide that will help someone. If you need help with a guide, or notice something not quite right, you can message him on X: @SamuelChandler 

From The Chatty
  • reply
    October 5, 2022 10:10 PM

    Sam Chandler posted a new article, Overwatch 2 devs address SMS, DDoS & launch errors

    • reply
      October 6, 2022 1:34 AM

      stupid... if you didn't play after they added cross-play, you still have to add mobile phone number.
      I'm talking about on PC. which always needed a battle.net account.

      I bought Overwatch on PS4 and PC. and now can't play Overwatch 1 or 2
      fuck Blizzard. I've played Blizzard games since Warcraft 2. They are never getting a penny from me again.

      • reply
        October 6, 2022 6:49 AM


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          October 6, 2022 11:33 AM

          yes. the phone number thing is only for OW2

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          October 6, 2022 12:03 PM

          Yeah, Diablo 2 Resurrected doesn't need it and you can even play it offline for 30 days. I am going to keep it real, everyday I look forward to the MS deal to go through so MS can finally kill Battle.Net or remove all this stupid shit in it.

          At this point I only dream of Blizzard games as pure Steam clients with offline modes or even as MS Store games for either one would be a better solution than Battle.Net.

          Blizzard's marketing team and executives are going "full retard", feels bad man.

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        October 6, 2022 7:00 AM

        i know everyone is going to shit on this policy, but i fucking like it!!

        fuck all those shitty fucking SMURF accounts ruining the game experience.

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          October 6, 2022 8:48 AM

          I get it, but at the same time, I think the policy was a bit too restricted if they weren't allowing pre-paid phone plans. I've been on various pre-paid phone plans for the last 10 years or so, but I had my phone number associated with my account at some point. However, if I hadn't been able to play because of that, I would have been pretty pissed. The pre-paid limitation was pretty dumb, but I still think a phone number (probably any non-VOIP number) should be required to combat smurfing now that the game is F2P.

      • DM7 legacy 10 years legacy 20 years
        October 6, 2022 7:02 AM

        ….until Diablo 4 comes out. ;)

      • Zek legacy 10 years legacy 20 years
        October 6, 2022 8:38 AM

        Are you really not able to play on PC? I would have thought the PC version always had a connected Battle.net account, which is what they're requiring.

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        October 6, 2022 11:32 AM

        bro its bugged. i know it sucks but fuckin chill

        • reply
          October 6, 2022 2:53 PM

          Whats the bug? I thought the policy was you still need a phone # if you haven't played since some time in 2021

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      October 6, 2022 7:28 AM

      I've tried to play last two nights but just sits in queue.

      • Zek legacy 10 years legacy 20 years
        October 6, 2022 8:38 AM

        Try switching to Europe or Asia, that always works for me.

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      October 6, 2022 11:41 AM

      Tried to play some today, pretty broken still. Couldn't make it through one match before getting dropped. That's after waiting 15min at splash screen in queue.

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      October 6, 2022 12:41 PM

      Im on PS5. Every time I try to play I have to sit at a screen for 30 mins to an hour. At this point, I'll rather just wait for the new COD.

    • reply
      October 6, 2022 1:41 PM

      I’m in a queue of 42000 people to do the “merge” since I owned OW1. Now for some reason, heroes that I unlocked yesterday are now locked again.

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