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Dear Customer,
Thank you for contacting Newegg.
We apologize for any inconvenience this may have caused you.
Unfortunately this game item# 74-103-035 (Mass Effect for Xbox 360)
is due to be released on 11/20/07. Our customers will not receive the order until 11/20/2007 or possibly the day after. Unfortunately we can not make any guarantees to our customers on the delivery date. You should have received an email regarding this purchase letting them know of the unfortunate situation. We honestly strive to ensure that all our customers are completely satisfied with each and every purchase at Newegg.
Because we value our customers, we would like to offer you $25.00 off your next purchase for the inconvenience. We understand this is not much but we hope it will allow you to restore your faith in Newegg.com. Once you have successfully placed a new order, please contact me via e-mail with your new sales order number so that I am adjust your account accordingly. Or you may contact us as soon as you place your next order by calling 800-390-1119, or contact a Newegg agent via the Live Chat feature under the customer service tab. This way we can discount the order before the card is charged and submitted to the warehouse for processing of the order. However if you use the Paypal method of payment, for security reasons we can not edit/ change anything on a Paypal order. Or if the order has is already started to process at the warehouse, we would then issue a $25.00 credit once you have notified us of the new order and the order has been invoiced. LiveChat Hours of Operation: Mon - Fri: 7:00am - 8:00pm PST. Phone Hours of Operation:Mon - Fri: 8:00am - 5:00pm PST Call Toll Free: (800) 390-1119. If there is anything else you need assistance with please let us know.
If you have any further questions or concerns, please visit our FAQs page. If you still need assistance, please feel free to email me directly and I will be happy to assist you.
Thank you,
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