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Blizzard offers update to users charged twice for Hearthstone expansion purchase

Those that attempted to purchase the Plague Quarter of the Curse of Naxxramas expansion may have been billed twice. Blizzard has offered an update to those affected.

Ozzie Mejia

August 5, 2014 5:40 PM

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Though many Hearthstone players have been able to download and enjoy the Curse of Naxxramas expansion's Plague Quarter, there is also a significant number of users that have experienced issues. Today, Blizzard has issued an update for those that had trouble with their purchase.

Those users that purchased the expansion directly with real money and were double-charged were reimbursed the extra money on Friday, with Blizzard sending out notification emails. Unfortunately, those that attempted to make a purchase through iTunes will have to take the extra step of contacting Apple Customer Support, due to billing limitations.

Meanwhile, those that were double-charged on their in-game gold purchases will need to log out of their accounts and log back in. A hotfix should have been implemented to restore the lost gold. If the excess gold has not been restored, contact Blizzard.

For more information, visit the Hearthstone forums. Let's hope history doesn't repeat itself when the Military Quarter releases at the end of Tuesday.

Ozzie Mejia

Senior Editor

Ozzie has been playing video games since picking up his first NES controller at age 5. He has been into games ever since, only briefly stepping away during his college years. But he was pulled back in after spending years in QA circles for both THQ and Activision, mostly spending time helping to push forward the Guitar Hero series at its peak. Ozzie has become a big fan of platformers, puzzle games, shooters, and RPGs, just to name a few genres, but he’s also a huge sucker for anything with a good, compelling narrative behind it. Because what are video games if you can't enjoy a good story with a fresh Cherry Coke?