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Blizzard apologies for Diablo 3 launch issues, delaying real-money auction house

Blizzard has apologies for the troubles that plagued Diablo III's overloaded servers at launch. While it says everything is now "online and running relatively smoothly," it's decided to delay the real-money auction house until all's swell.

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Everyone and their uncle had predicted that Diablo III's servers would be hammered hard when the click 'em up launched at midnight on Tuesday, but Blizzard wasn't quite prepared enough. The developer's now apologised for the issues that left many unable to play, and has decided to delay the launch of the real-money auction house until everything's just peachy.

"We greatly appreciate everyone's support, and we want to sincerely apologize for the difficulties many of you encountered on day one," Blizzard said in a statement.

As many of you are aware, technical issues occurring within hours after the game's launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.

Of course, there'd have been far less trouble if Diablo III didn't require all players to connect through Battle.net, even if they're playing by themselves.

Blizzard noted that it's "monitoring the game 24/7" and has already rolled out a few optimisations, and declared that everything is now "online and running relatively smoothly." There's still work to do, though, and maintenance is planned to slap on a few more improvements. Blizzard's also investigating the achievement issues, and promises news on that "as soon as possible."

Until these kinks are ironed out, Blizzard's delaying the planned May 22 launch of Diablo III's real-money auction house. There's no word yet on quite when it'll now arrive.

Undeterred, our John has pressed onwards with his Diablo III diaries.

From The Chatty
  • reply
    May 17, 2012 6:00 AM

    Alice O'Connor posted a new article, Blizzard apologies for Diablo 3 launch issues, delaying real-money auction house.

    Blizzard has apologies for the troubles that plagued Diablo III's overloaded servers at launch. While it says everything is now "online and running relatively smoothly," it's decided to delay the real-money auction house until all's swell.

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      May 17, 2012 6:10 AM

      Everything is online now?
      We will be performing maintenance on Thursday, May 17th. Maintenance will begin at 5:00 AM PDT and conclude at approximately 7:00 AM PDT. During this time, servers and many web services will be unavailable.

      :(

    • reply
      May 17, 2012 6:20 AM

      Unless they fix the game to be playable offline, this apology doesn't even deserved to be printed and used as toilet paper.

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        May 17, 2012 6:31 AM

        As many have nauseatingly repeatedly pointed out, Diablo III will never be playable offline, because "it's not a single-player game". I hate that phrase as much as you do, because it's a cop-out, but it's also their enforcement of the economy, and potentially to stream game data and not be trapped with a static campaign data set (though hopefully they're exercising discipline in keeping the experience relatively grounded, preventing it from encountering bugs, or balance problems).

        That kind of game is not for me. I've been replaying Doom 2 the past few weeks, as well as Bayonetta, and Doom 3, and I'm probably going to finish Aquaria. I like fully offline campaigns; they're a guarantee of a fully consistent experience, and aside from stupid DRM practices, if my ISP flakes out, my gameplay isn't interrupted.

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          May 17, 2012 7:40 AM

          Please define offline because by my definition, it means I don't have to have an internet connection to play it which means I could still play multiplayer through the local network.

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            May 17, 2012 7:41 AM

            Also, he said nothing of single player.

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        May 17, 2012 6:36 AM

        lol

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        May 17, 2012 6:49 AM

        [deleted]

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        May 17, 2012 6:57 AM

        fucking hilarious

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        May 17, 2012 7:30 AM

        As long as its printed on normal toilet paper and not hard office paper, I really feel that it would work as toilet paper. I dont see how print would affect its ability to be toilet paper. As long as its the right paper though.

        It would possibly work on single ply, but 2 and 3 ply would be preferable. But definitely not the 20 or 24 lb office paper. OUCH.

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        May 17, 2012 7:32 AM

        time to take it to the streets?

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        May 17, 2012 7:36 AM

        /comicbookguy

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        May 17, 2012 7:50 AM

        MY OFFLINE GAMEPLAY

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        May 17, 2012 8:10 AM

        RIP Blizzard

      • reply
        May 17, 2012 2:10 PM

        What about turned to water and used in a bidet?

      • reply
        May 17, 2012 2:15 PM

        lol

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        May 17, 2012 4:14 PM

        [deleted]

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        May 17, 2012 4:16 PM

        lol hilarious

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        May 17, 2012 4:40 PM

        /self-entitled-azzzhole

      • reply
        May 17, 2012 11:08 PM

        When it really comes down to it, I'd use just about any piece of paper to wipe my bum if I was in dire need.

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      May 17, 2012 6:22 AM

      glad they are delaying the real money AH. I tried to buy something on the gold AH and after I bid and was outbid by someone else, it stole my gold. It was only 500 gold, but still messed up. Imagine the shitstorm if people were losing actual money.

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        May 17, 2012 6:36 AM

        it wasn't listed under your completed auctions, that stinks. =(

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          May 17, 2012 7:16 AM

          well yeah it's under there as "out-bid" but my gold went from 800 something down to 300 something. Yeah I barely had any gold cause I just blew it all upgrading my smithy.

          • Zek legacy 10 years
            reply
            May 17, 2012 7:46 AM

            You sure you aren't supposed to retrieve the gold somehow?

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              May 17, 2012 7:49 AM

              If you look under your auctions it is still listed as "outbid", I think they consider you still active in that auction, and hold onto your gold until it's over.

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                May 17, 2012 11:18 AM

                yeah, but since I had 800 gold beforehand, I wanted to increase my bid above 500. Well, guess what - I don't have enough gold to do that. Clearly something is fucked in the system, or maybe there was just some lag between myself and the server (no way!) I'll check tonight.

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        May 17, 2012 7:49 AM

        This happened to me, if I get outbid, they should return the gold, I think they hold it until the end of the auction. It makes no sense, it's not like the other guy can cancel his bid then I'll be left on the hook for whatever I bid previously.

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          May 17, 2012 3:56 PM

          The only thing i can think is that maybe they are trying to stop people being able to artificially drive up prices by making it so that every bid you make, the full amount is locked in the system until the auction finishes?

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            May 17, 2012 5:01 PM

            aaah, that makes sense... Still not sure how I feel about it, it would be like if Ebay locked you out of your money when you were outbid. If you bid 50000 gold for something and are immediately outbid, that is 50000 gold you could use for other purposes (upgrading blacksmith, bidding on other items, etc...).

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              May 17, 2012 7:24 PM

              Agreed, surely not being able to bid on your own auctions with any of your characters would make it difficult enough for all but those willing to pay for multiple accounts. I wonder how it will work on the RMAH?

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                May 17, 2012 11:42 PM

                I'm stupid, after I posted this I saw you can actually send the gold back to your stash. You have to go to the same tab auctions complete.

    • reply
      May 17, 2012 6:25 AM

      seems to be working now...

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      May 17, 2012 2:01 PM

      Hasn't Biizzard learned their lesson from WoW? I know this game isn't a MMO but brings back memories of WoW's launch when they had to reset the servers a lot.

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      May 17, 2012 2:57 PM

      It's better just to launch the game and ask for forgiveness later.....

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        May 17, 2012 4:02 PM

        i think this is absolutely wrong. you can launch with things missing, but you have to be able to play and have to clearly communicate what's going on and when it will be implemented.

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          May 17, 2012 4:53 PM

          I think it is conceptually wrong, but in actuality, do you think the fact that they launched in an unplayable state will really impact them ? I seriously doubt it. If it were a smaller company or game, which was more dependent on positive ratings or word of mouth, then it might have made a difference, but in this case, I can't see it really costing them anything (other than short-term consumer good will).

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            May 17, 2012 5:01 PM

            it wasn't unplayable, though, except for a relatively short downtime.

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              May 17, 2012 10:26 PM

              srsly all things considers this was one of the smoother launches they've had. i've played unhealthy amounts of this game since tuesday with minimal issues. losing a couple hours on launch day is not a big deal and anyone saying otherwise sucks cock by choice!

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      May 17, 2012 9:35 PM

      OMG, so I never had trouble logging in, but the game just drops me all the time. Thanks for nothing Blizzard. All I'm going to remember is the 50 hours of trying to play and the 12 hours of gameplay that was broken up by rebooting the game every 15 minutes after getting error 3006, error 3007, error 395000, error 316704, error 316921, etc... You know people preorder games and buy them at midnight so they can play them at MIDNIGHT? You would think with the number of preorders they could expect at least a general number of how many people would be playing. Thanks to DRM, games are now going to suck forever. I wish I had a pirated copy so I could play through the SINGLE PLAYER CAMPAIGN without Blizzard monitoring me through the game with their always connected requirement to play. BY THE WAY, how much bandwidth does a little auction house and some chatting with other players really use? I mean most people are playing single player anyways, so why does Diablo III crash their servers when people just connect then play single player? SRSLY? How can you have millions of people play WOW and then drop the ball on a game that uses much less internet connectivity.

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        May 17, 2012 10:02 PM

        damn dude

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        May 17, 2012 10:44 PM

        lol

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        May 17, 2012 10:52 PM

        Whenever I read posts like these, I turn into that pug, wiggin' out at the dinner table.

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        May 17, 2012 10:53 PM

        one post in three years and this is what you go with?

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        May 17, 2012 10:53 PM

        I WAITED TO BUY A BED SO I COULD BUY DIABLO3 INSTEAD!

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        May 17, 2012 10:57 PM

        I live in the Hinterlands of the Far North on peasant-DSL and other than the issues the first couple of nights about just getting on the game has been flawless. I have seen maybe 3 lag jumps in many, many hours of playing. I am impressed with that at least, once you are on there is no sign that the game is quite server based.

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        May 17, 2012 11:44 PM

        D3 basically has to stream the entire game data to your PC, the client essentially just renders it, but all of the maps, monsters, drops, etc... are streaming straight from their servers.

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          May 17, 2012 11:44 PM

          (the data that is, obviously not the graphics)

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      May 17, 2012 10:59 PM

      [deleted]

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      May 18, 2012 12:00 AM

      Now fix the 3-4s lags that occur all the time and maybe i'll continue playing.

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        May 18, 2012 5:16 AM

        I love my 500 latency, brings me joy to rubberband all over the place on a single player game. And I'm on a fios 25/25.

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