SteelSeries Arctis Pro Wireless review: So close

Over the last few months I’ve run through a gauntlet of high-end wireless headsets from various makers, weighing the pros and cons of each and trying to find something I can make use of long term. My latest adventure saw me testing the Arctis Pro Wireless from SteelSeries, the most expensive headset listed on their website.

Follow the instructions

The SteelSeries packaging for the Arctis Pro Wireless was easy to handle, which is how it should be. What surprised me immediately was how many components were in the box. These included the headset, base station, four cables, microphone windscreen, spare battery and the product information guide. It was apparent right from the start this wasn’t a plug ‘n play situation, so I headed straight for the instructions.

Thankfully, the instructions were quite clear, with dedicated blurbs to help users connect to their PC or PS4. As a primarily PC gamer I spent most of my time testing on that platform, but had no trouble getting the headset connected to the PS4. It was nice that the SteelSeries Engine 3 software was already installed on my system from my Sensei Ten mouse review and Apex Pro keyboard review, saving me a step. While I do value PC peripherals that function without software, it’s becoming mandatory to install for firmware updates and advanced configuration.

When it was all ready to go, I had a single cable connecting the base station to a USB port on the back of my PC, and the headset itself. The base station had a few basic options, but its value is mostly in displaying battery charges and quick volume adjustments. The rest of the cables were put back in the box for safe keeping. I turned on the Arctis Pro Wireless headset and all system were good. I simply needed to set the base station to PC and both input and output audio was functional.

Durable to a fault

Once everything was working, I spent time getting a feel for the headset and how it was built. In the past I’ve praised SteelSeries for the durable physical design of products, but I’m not sure it applies to a headset the same way it does a keyboard or mouse. Don’t get me wrong, the Arctis Pro Wireless is a solid piece of hardware that’s beautifully crafted, but it lacks versatility. You can’t extend the actual headset to adjust the fit, only the ski-goggle headband. After reviewing several headsets in recent months, including the SteelSeries Arctis 1, I can say the Arctis Pro Wireless is the least comfortable I’ve tried. I do have a larger head, but it’s uncommon for headsets to fall into the “uncomfortable” column with me. Normally I just adjust the set to be slightly larger and all is well.

The discomfort continued with the ear cups, as they were on the small side. I was able to negotiate a fit but, like everything with the Arctis Pro Wireless, I had to seek comfort out rather than be greeted by it the moment I put the headset on. It’s like trying to find the one remaining firm spot on an old mattress.

The sound of excellence

The performance of the Arctis Pro Wireless was what I expected from a headset that retails for $329.99 USD ($419.99 CAD). I tested this set across multiple activities, including gaming, music, television, work calls, and even extended use on Discord with friends. At no point did I lose wireless connection with the base or experience any hiccups. The headset was only a foot from the base, but wireless can have wonky moments with any device, as we all know. There were no such moments with the Arctis Pro Wireless.

Where the Arctis Pro Wireless surprised me the most was with its battery. I’d say the battery lasted about 10 hours give or take, but the key is there are two. One battery can be docked and charging with the base station while the other is used in the headset. Swapping them takes only seconds and involves popping the ear cup cover off and making the switch. This system is a massive strength of the headset, as players can charge their headset batteries without ever having to be tethered to the base station or PC.

As for in-game sound, the Arctis Pro Wireless again put on a great performance. I tested it in Monster Hunter Word and The Long Dark, giving me a good range of sound environments. Monster Hunter World can be loud and busy, and the Arctis Pro Wireless handled it flawlessly. Where it shined, though, was The Long Dark. That game uses sound in subtle ways, such as the creaking of trees, crunching of snow, or the footsteps of an animal. It was crystal clear with the Arctis Pro Wireless, and I’m not sure I’ve ever enjoyed the sounds of The Long Dark as much as I did with that headset.

It helps that the SteelSeries Engine 3 software offers extensive customization options, including presets like gaming, studio, and cinema. There’s a fully customizable equalizer, plus dialogue and bass enhancers. I was able to fine tune the sound exactly as I wanted it, increasing the bass for listening to music and then dialing it back for gaming.

Hitting the road

To say I’m torn on the Arctis Pro Wireless headset from SteelSeries is an understatement. On one hand, it provides incredible sound quality and clever charging that prevents usage interruptions. It’s a solid piece of hardware, but that’s part of its downfall.

For people with smaller (or even average size) heads, the Arctis Pro Wireless is fantastic. The issue is there are a lot of people with larger heads and, when it comes to headset comfort, compromises are tough to make. If the band digs into your head, or the ear cups feel too small, it can push sound quality to the back burner. In fact, sound quality can suffer if it sits poorly on your head.

The takeaway for me, is that despite some discomfort, the quality of the sound and other features make me want to keep using it. Despite its faults, I want to keep using the Arctis Pro Wireless, which says a lot about how good its actual audio performance is.

Bill Lavoy

Managing Editor

Bill, who is also known as Rumpo, is a lifelong gamer and Toronto Maple Leafs fan. He made his mark early in his career through guide writing and a deep understanding of editorial SEO. He enjoys putting in the work to create a great content, be it a wild feature or grinding out an in-depth collectible guide. Tweet him @RumpoPlays if you have a question or comment about one of his articles.