Pokemon Masters producer apologizes to player base

The mobile game hasn't quite lived up to expectations, prompting an apology from its producer.


Ever since Pokemon Masters officially launched back in August iOS and Android, it's been extremely popular. However, it's also had its share of issues, including a series of frustrating bugs and maybe the worst problem a game can have: it's pretty boring.

Earlier this week, Developer DeNA offered free Gems and put up an official post about their thoughts on the game in an attempt to smooth things over with the community. In the lengthy and candid post, shared via the official Pokemon Masters website, Pokemon Masters producer Yu Sasaki offered an apology and discussion about the game as it stands and what the developers will be changing in the game going forward.

"First, as you know, there have been bugs and other issues that have impaired your enjoyment of this game," wrote Sasaki. "Some of the feedback we received was regarding which bugs we prioritized fixing first and how quickly we were able to fix them. We fully understand and appreciate these concerns as it's not our intention to provide a poor user experience. Rather, our focus was on fixing any bug that affected game mechanics or progression first. Moving forward, we will carefully prioritize critical issues and their potential solutions. We will also redouble our efforts to address issues in a timely fashion as our team continues to streamline its operational process."

Sasaki also spoke on the elephant in the room in Pokemon Masters: complaints that have rolled in proclaiming that the game isn't that fun, or that there simply isn't much to do in the game, at least to their satisfaction.

"Our original plan was to have players progressing through the main story while at the same time tackling co-op challenges and EX Challenges throughout September and October," Sasaki said. "That said, we understand players have quickly progressed through all available content and feel dissatisfied with the current offerings. As fans ourselves, we also feel a great sense of urgency to provide more quality content for players to enjoy. We're working hard to address this as soon as possible."

The team as such will be working on the lack of "appealing rewards," game difficulty, poor usability, and the overall lack of content. Sasaki notes that these issues will "take time to fully address," but notes that the team will make sure to keep players updated on progress.

"We're disappointed we did not meet the expectations of our community, and for this, we sincerely apologize. It's our intention that this does not happen again. Hearing these opinions from fellow Trainers has deepened our sense of commitment to deliver a game we can all be proud of."

Senior Editor

Fueled by horror, rainbow-sugar-pixel-rushes, and video games, Brittany is a Senior Editor at Shacknews who thrives on surrealism and ultraviolence. Follow her on Twitter @MolotovCupcake and check out her portfolio for more. Like a fabulous shooter once said, get psyched!

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