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How to fix the black screen crash in The Division 2

Learn how to fix The Division 2's black screen bug and keep your game from crashing.

Josh Hawkins

February 8, 2019 2:50 PM

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If you’re looking to play The Division 2 during this weekend’s private beta, then you’ve probably already downloaded the game on your Xbox One, PlayStation 4 or PC. While many have been able to play the game without any big, glaring issues, others have reported issues with their game crashing before it even launches, leading to the client freezing on a black screen. This is an unfortunate bug to run into, as it keeps you from even being able to play the game. Luckily, there is something you can do to fix it, and we’ll share everything you need to know in this handy article.

How to Fix The Division 2’s Black Screen Bug

If you’ve been experiencing the black screen bug, then you’re probably close to being ready to pull your own hair out. Before you start ripping those beautiful locks to pieces, though, there are a couple of things you can try that SHOULD resolve the issue. Of course, being a beta, the solutions we’re about to point out might not work for everyone. If you continue to have issues, try verifying your game files and then going from there. Running into error Delta-03? We can help with that, too!

Now, if you find yourself staring down the dreaded black screen bug, the first thing you’ll want to do is close the game. Once the game is closed, you’ll then want to check all of your open programs for any kind of overlays. Applications like Discord, TeamSpeak, Steam and even computer monitoring software like MSI Afterburner and Core Temp can often include optional overlays for you to keep track of different information while in game.

Disabling these overlays can often fix the issue, allowing your game to fully load. Make sure you know how to disable VOIP, though, as the VOIP shows your public IP by default. You can also check out our other The Division 2 guides if you need help with the game.

Josh Hawkins

Guides Editor

Joshua holds a Bachelor of Fine Arts in Creative Writing and has been exploring the world of video games for as long as he can remember. He enjoys everything from large-scale RPGs to small, bite-size indie gems and everything in between.