Well, EA is trying to offer an olive branch following the game's troubled launch. No, you won't be able to get a refund. Instead, EA is offering a free game.
Maxis GM Lucy Bradshaw offered the closest thing to an apology from EA so far, admitting that not foreseeing the game's demand was "dumb" and that "we feel bad about what happened." See? Almost an apology! Stating the obvious, Bradshaw added that "if you can't get a stable connection, you're NOT having a good experience."
According to Bradshaw, SimCity players who have activated their game will receive an email describing how to get a free PC download game from EA's catalog on March 18th. There's no detail on what games you'll be able to choose from, but at least it's better than nothing. "I know that's a little contrived," she said. "Kind of like buying a present for a friend after you did something crummy."