As a result of a lawsuit filed in 2018, Activision has started a voluntary refund program for those that have purchased Guitar Hero Live between December 01, 2017, and January 1, 2019. The lawsuit was filed because of the promise of the Guitar Hero TV mode, but the Guitar Hero TV servers were shut down and all songs from it were removed from the game.
Guitar Hero TV Mode "let players adopt the perspective of the band's lead guitarist and featured over 200 songs," Variety's report reads. When the mode was shut down, it cut the game's library from around 500 to 42. The mode was a streaming music service that Activision decided to no longer support, which pushed a consumer to file a lawsuit claiming false advertisement. Those aiming to get a refund for their Guitar Hero Live purchase must submit a claim form by May 1, 2019.
In order to qualify for Activision's voluntary refund program for Guitar Hero Live, consumers must land among one of three criteria:
- They purchased Guitar Hero Live in the United States during the period starting December 1, 2017, and ending on January 1, 2019;
- They submit a completed Claim Form by the deadline of May 1, 2019; and
- Their purchase of Guitar Hero Live since December 2017 can be confirmed by Activision.
If you still have your receipt for the purchase, that is the surest way to receive a refund, but you can submit for a refund without it. Customers that have a credit card statement can submit a request and, even without that information, Activision will attempt to verify eligibility if you submit a completed form without a receipt or credit card statement. All details can be found on the official Guitar Hero Live return claim form.
Guitar Hero Live launched in 2015 and appeared on PS2, Xbox 360, PS3, Wii, Wii U, Xbox One, PS4, PC, iOS and Android. Stay tuned to Shacknews for additional gaming and tech updates.