Mass Effect: Andromeda Not Working? How to Fix the Black Screen Bug

The blackness of space shouldn't be this black.


Those trying out Mass Effect: Andromeda for the first time today may have noticed a black screen at startup. There are several fixes available, and a program responsible for coordinating some peripherals seems to be the biggest culprit.

The Corsair Utility Engine lets you configure settings for certain keyboards, mice, and headphones. Click Start and type "Programs and Features" to see a list of the apps installed on your Windows machine. If you find Corsair Utility Engine, try uninstalling it and launching Mass Effect: Andromeda again. At worst, removing Corsair will delete user profiles you've configured for your devices. Hopefully BioWare patches this issue in time for the game's release next week.

You may get a black screen even if you don't have Corsair Utility Engine installed on your PC. In that case, open Mass Effect: Andromeda and press Alt + Enter to switch the game from fullscreen to windowed mode. Another option is to open the folder where you installed Andromeda and double-click MassEffectAndromedaTrial.exe.

If those solutions don't do the trick, disable your firewall. Your computer's safety is a small price to pay to tour the galaxy alongside Ryder, no?

[Source: Windows Report]

Long Reads Editor

David L. Craddock writes fiction, nonfiction, and grocery lists. He is the author of the Stay Awhile and Listen series, and the Gairden Chronicles series of fantasy novels for young adults. Outside of writing, he enjoys playing Mario, Zelda, and Dark Souls games, and will be happy to discuss at length the myriad reasons why Dark Souls 2 is the best in the series. Follow him online at and @davidlcraddock.

From The Chatty
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    March 16, 2017 3:10 PM

    David Craddock posted a new article, How to Fix Mass Effect: Andromeda's Black Screen on PC

    • reply
      March 16, 2017 4:08 PM

      Let it be known that I originally set the header image for this story to be a black screen, because that's hilarious. But Joshua Hawkins asked me to change it. He said please, so I did it, but that doesn't change the fact (the FACT) that Josh is a joyless person who spends his free time thinking unhappy thoughts and scheming ways to pass his unhappiness on to others.

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