According to Silicon Alley Insider, State Representative Raymond Poe introduced the bill following complaints of Illinois resident Frank Edwards. who ran into difficulties cancelling his son's Final Fantasy XI account.
Unable to locate any means of discontinuing the service online, Edwards called customer support, spending an hour and 45 minutes on hold before the account was finally closed.
The law stipulates that a game's website include clear instructions on how to cancel an account online, adding that no publisher or developer may require phone or mail correspondence for an account closure.
While several popular MMOs such as Blizzard's World of Warcraft (PC) and Funcom's Age of Conan: Hyborean Adventures (PC, 360) employ full-featured account maintenance services on their respective web pages, Square Enix has been repeatedly criticized for its draconian account management system in Final Fantasy XI.
I canceled my account online through their chat support system. I was messaged they had canceled my account.. a couple months later I noticed they were still charging to my account.. so I called my bank and had them cancel the payments.. pretty lame of squareenix or whoever handles their customer support.