Competition between content creator platforms is growing thicker daily and any misstep could be costly as platforms try their best to stand out. Patreon made an interesting decision to remove processing fees from a creator's monthly funds and incur it upon patrons, but some argued that this new model penalizes those that donate smaller amounts. Patreon has heard the critiques from the creators, scraped the new service fee model, and apologized to users.
Patreon broke the news today with a blog post featuring a headline that got straight to the point: We messed up. We’re sorry, and we’re not rolling out the fees change. The blog post points out these specific critiques that arose:
- The new payments system disproportionately impacted $1 – $2 patrons. We have to build a better system for them.
- Aggregation is highly-valued, and we underestimated that.
- Fundamentally, creators should own the business decisions with their fans, not Patreon. We overstepped our bounds and injected ourselves into that relationship, against our core belief as a business.
The team wants to fix what they hoped to address with these new fees
With a new major competitor springing up in the form of Kickstarter's Drip, the teams behind Patreon can't drag their feet when such a significant change draws the ire of their community. Things look good so far, but let's hope the open communication and rapid responses continue.