Following reports of serious issues plaguing Hellgate: London subscribers, such as multiple mistaken credit charges and the inability to access membership content, developer Flagship Studios has responded to the matter.

"We've contacted every single one of [the affected users] to work out the problem," said Flagship's Ivan Sulic to Shacknews. "We should be sailing a lot smoother from here on out."

Hellgate senior community manager Kaiser Hwang issued a statement on the official forums further explaining the situation.

"After burning several drums of midnight oil, we have resolved all current billing issues with our payment processing partners," wrote Hwang. "We've completed our payment reconciliation process and players that were incorrectly billed will see paybacks credited to their credit card accounts in the next few days.

"There is also approximately an equal amount of players whose subscription status has been approved, but their cards were uncharged as we did not process their payment until the issues were resolved. Again, we're sorry to those of you who were affected by this."

While it appears the credit charge issues have been widely resolved, some users are still claiming to have problems with the cancellation of subscriptions and access to subscription features.

"We apologize for the inconvenience this has caused, although it impacted just 3% of people that requested to become subscribing members," added Hwang.