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Chrome Shack Community Guidelines Chatty Search
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You'll need to know the relevant sections of the policy and keep hammering on them with whoever you talk to. Also, don't hesitate to escalate this, ask to talk to the supervisor if you're on the phone with them. Write/file the claims forms with whoever they tell you to, but you should also consider writing to the company president if they keep stonewalling you.
Does your local town paper/tv station have one of those answer line columns? You could try writing into them, public shaming has been know to work. Although for only $2000 they may not be interested.
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