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News:
Don't criticize the quality of Demigod on the Stardock forum or they will ban your account from the forum, the game, and refund your money.
http://forums.demigodthegame.com/352955/page/1/#replies
Because, WarskullX, one of our teammates just got banned for... constructive criticism. There's a thread up about refunds, he posted on-topic with his opinion, in his usual professional demeanor, and got "refunded" out of the game.
If you look at his posts he's one of the most constructive participants on this forum - like the recent thread about helm balancing in multiplayer. Nothing but professionalism and objective contribution. We also played together since buying the game in beta, on an almost daily basis especially in the past few weeks as connection improved.
In reply to one of the employee posts: We do experience disconnects, my favor was still bugged as of Wednesday night, and there is a lack of recognition for many such issues - even with the weekly journals and all your efforts at communication.
Brad decided to terminate a person's account based on one post he found offensive. You can call that post harsh, and strongly disagree with his opinion - but there was no rule breaking involved in posting it. You have moderating procedures to deal with such things.
Thread Truncated. Click to see all 85 replies.
One of the nice things of being in charge of a privately owned company is that you don't have to put up with a lot of nonsense.
Now, as far as I know, I can only think of 2 people who were banned recently. That Chas guy who kept demanding refunds in every topic and saying how it was impossible to play despite having 20+ hours in online MP games - so we gave him a refund.
The other person was the person who wrote this:
ounds to me like you aren't willing to stand behind your product, which is clearly broken. It was released with a large number of bugs, many of which still aren't fixed. People still can't really reliably play 4v4s and 5v5s (evidenced by the fact that you only recently dared to make pantheon 3v3.) You promised you would get these bugs fixed and its been over a month. What do people get for trying to support you and stand by you while you attempt to fix things, they get screwed.
People who pre-ordered the game paid more for it and Frogboy backed out of trying to remedy that. People who didn't immediately return it at release aren't getting full refunds now. Since when is Demigod satisfactory? Favor is still broken, the game still desyncs, the game still crashes, and the patches that were susposed to fix these issues and many others didn't.
Worst of all, you guys are giving us a 50% coupon for another copy of a defective product (which was never actually sent out.) So people who supported you early get screwed again.
Not giving people a full refund because they can technically play online in this trainwreck is against your Gamers Bill of Rights, releasing a game unfinished is against the GBoR.
We are doing everything we can to make sure people get a good experience at Demigod. But yelling at us is like blaming the fire department for not being fast enough about putting out the fire.
When the connectivity issues in Demigod came up, I, and Stardock's principle applications development team stopped what we were doing and re-assigned ourselves to develop a new network library for Demigod that was 90% from scratch. Normally, publishers don't contribute code at all to a game. Now, I'm not blaming Demigod's launch problems on GPG or Raknet or anyone else. I am only pointing out what I would think is obvious: publishers don't normally have to intervene and write tens of thousands of lines of brand new code on a project after it's been released.
Anyone who feels that what the person wrote above was justified should leave now and vow never to purchase anything from Stardock again. That way, the process becomes self-selective.
Me and my team have literally worked over 80 hours a week since Demigod shipped to solve these problems. As someone else pointed out, Stardock could have simply washed its hands and reported the problems to the appropriate developers at the appropriate companies to resolve. But we knew that would take too long so we threw our own guys at it to get if fixed a lot sooner.
And again: Anyone who thinks that a person who has played 20+ hours online already should get a full refund should read the paragraph above about staying far far away from our software in the future.
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