Microsoft: Xbox 360 Disc Scratching Affects 'Less Than 1 Percent' of Owners
"While we have had some users contact us with concerns about scratched discs, it is much less than 1 percent of the total Xbox 360 user base," Microsoft told Edge. "Xbox 360 is designed so that it will not damage a game disc as long as the console is not moved while the disc is spinning."
"Too much movement of any game console, not just Xbox 360, can cause scratches on a disc," the company added. "That's why we put a warning on the face of the disc tray."
According to a recently unsealed legal document, Microsoft was aware of the issue before the console launched, with an employee claiming that over 55,000 customers had complained of scratched discs by April 2008.
The motion claims that Microsoft explored several options to resolve the problem, eventually settling on a warning label and a disc replacement program.
As of November 2008, 25 million Xbox 360s have been sold worldwide.
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LordPhobos
replyAnyone know what the latest sales figures are for Xbox 360 consoles? My reason being that maybe <1% sounds like a small number, but if sales are 10 million that's 100,000 affected people. That's no small number of people.
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Also just because someone doesn't complain DIRECTLY to microsoft doesn't mean it didn't happen.
I know tons of people where they have said o look my xbox ate my disc, and I tried to contact microsoft about it but it is alot harder than you would think.-
Ahhh, the silent majority argument.
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I don't mean it as a "majority" i mean it as some. If i meant a majority i would of said at least 12.5 million people don't report a disc scratched
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So, how many are tons? Are they more than my group of friends that haven't had a problem? Less? Why is your experience indicative of the overall problem? That's what I'm trying to say. People like walker and deludedq are trying to suggest that because Microsoft underestimated the RROD problem that it's probably the same scenario here and I am saying that if it was we most likely would have heard about by now. I see tons of RROD posts here every month, but only see disc scratching posts in these stories. So, which do you think is a bigger issue?
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I've never once tried to compare this issue in terms of size to the RROD and i don't think anyone else has either, I think they linked the fact that they lied on RROD so they are probably lying here.
I personally just think that this number is crazy crazy hard to determine and think that the 1% number was more of a pull out their ass then an actual number.-
read the document - 55,000 complaints reported to microsoft - of which over 7,000 360's were replaced by MSFT.
The bullshit thing is that his is another class action lawsuit for every 360 owner in the US. WTF? The only people that are going to see any reasonable amount of money for this crap are the lawyers that started this. Wtf am I going to get? A $2.50 coupon towards my next MSFT game purchase?
MSFT already knows that their next xbox better be a tank (and even then it'll have issues - like all consumer electronics). -
So, how are they supposed to post a figure? A wild guess? They can only publish the numbers they have, I highly doubt they pulled them out of their ass considering the lawsuit.
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Also, Sony and Nintendo have done some slime ball things in the past as well. It's the nature of large companies making monetary decisions.
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Ok so if we assume their numbers are "what they have" who said they didn't make the numbers sound better. I've said this to many people before but the school I attend say they have a 98% hire rate in their field out of university where the numbers are really closer to 60%. How do they fudge the numbers...well if you are working at McDonalds that counts as being hired in their books.....even after a 5 year degree in Computer Science. They say hey, You are fixing your mom's computer at home? Sounds like you are working with computers to me, count that as being in your field.
Microsoft could do the same thing, O your disc is scratched? Wait, its not a Microsoft game? How do you know it was out xbox maybe it was their disc....don't count it.-
Because it was presented as evidence that would be scrutinized because it was presented in a lawsuit. Also, MS is a publicly traded company that has had a bullseye on it for years, in this day and age corporations have to be far more careful about the numbers they put into the public. They know people are watching them and waiting for them to fuck up.
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yea, and I'm one of them.
I knew not to bump or move a 360 while there was a disc in there.
Therefore I took it on as my responsibility to fix / replace my disk when someone bumped the 360 and it fucked up my copy of dead rising (i didn't even own the 360). It's in my post history go dig it up if you'd like to.
For those that allege that they didn't do shit and still a disc was scratched or eaten - that sucks - call up MSFT and get service from them. If the service sucks complain about it. If that doesn't go anywhere don't buy MSFT products anymore and bitch about it on the internet or take it up with the better business bureau or a reporter that does consumer protection bits for the local news at 5.
Of the 55,000 as of April 2008 - that's a hard number that MSFT has reported on. I don't recall them giving a hard number for the RRoD - only an estimated percentage (3% is a number I saw somewhere in here). They still haven't given hard numbers and everyone else is estimating 30-60%, or even 100% (a time-bomb set to infinity).-
My biggest issue is when i contacted them they said since it wasn't made by them honestly what did i want them to do. (it was Saints Row...the first)
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That's true. They have stocks of their own games, but they don't stock games from other publishers.
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