Xbox One owners with defective units getting free game
Microsoft is offering a choice of any one of its four published launch titles for users who have gotten an Xbox One with a defective disc drive.
Microsoft has issued a make-good plan for defective Xbox One launch consoles. The company has acknowledged bad disc drives among a "very small number" of customers, and is offering those affected a free game for their troubles.
A support e-mail reported by Polygon states that owners of defective consoles will get one of four games published by Microsoft Game Studios. Those include Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome, and Zoo Tycoon. Since the games will be downloadable, users will be able to play them despite the disc drive problems.
"While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game," Microsoft said in a statement. "We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios."
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Steve Watts posted a new article, Xbox One owners with defective units getting free game.
Microsoft is offering a choice of any one of its four published launch titles for users who have gotten an Xbox One with a defective disc drive.-
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Well, first of all, I wouldn't offer it to only people affected by the disk drive issue. Going from the forums, it seems there are several other hardware issues at hand. http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269.aspx?ThreadSortBy=TotalReplies&SortOrder=Descending
Secondly, this is a knee jerk reaction to what they are claiming is a very small user base. More data needs to be collected. People in the EU are reporting they are having to pay for shipping defective units back. That's not cool.
Then there is this "We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program" not everyone with a faulty piece of equipment (be it the PSU, a controller etc) qualifies for the advance exchange program. So they're not addressing their entire user base effected by issues. That doesn't sound like thoughtful customer service to me.
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I think its an OK solution.. the problem though is assuming the customer wants one of those 4 not-so-great launch titles. Assuming they already bought the game they wanted, why would they want one of the other options they didn't choose? Hopefully they also have an option for a credit where they can get a better game later on when they come out.
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Why does every Xbox console have issues with the optical drive? If you put an audio CD in the original Xbox it would scratch it to oblivion. After reading articles about it I tried it myself and it really did destroy any audio CD you put in it.
To save about $0.01 on the Xbox 360 Microsoft didn't put any bumpers in the optical drive. While you can pick up any cheap DVD player with the disc in and it'll continue to play normally, picking up a 360 would result in a nasty grinding sound and total destruction of the disc. When they made the black 360 they addressed this problem by putting a sticker on the front telling you not to move it while it's in operation...
You'd think by now optical drives would have reach a level of maturity that they'd be unlikely case issues, but here we are again with another Xbox and more optical drive problems. I've never had issues with any other optical drives, so can only assume that this is once again due to cost cutting.-
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That was from the laser dying, right? Microsoft's issue is bad drive vendor selection, from the transport and locking standpoint (as well as the Thomson drive issues). Sony has plenty of experience making compact disc drives with robust load/unload and spindle lock.
I saw a report that the XBox One per-unit component cost was $471, with $75 of that in the Kinect, so there was probably pressure to reduce cost on other components, and the optical drive was probably a victim of lowest-bidder mentality. -
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Sony Exchanging Defective PlayStation 4 Units Immediately
http://www.gameinformer.com/b/news/archive/2013/11/19/sony-exchanging-defective-playstation-4-units-immediately.aspx -
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