It's been more than three weeks since Sony Computer Entertainment was forced to shut down the PlayStation Network after it was hacked. Since that time, publishers like Capcom (and a growing number of developers), have begun voicing serious concerns about the loss of revenue resulting from the outage.
According to a report by IndustryGamers, Sony recently issued its first formal letter to its publishing and development partners about the outage.
Unfortunately, other than the standard corporate hand-wringing and assurances of an ongoing investigation, Sony's letter doesn't bring any new information to light - in particular, how they plan to help those whose bottom lines have been impacted.
The letter, sent by Rob Dyer, SVP of Publisher Relations at Sony, includes a general timeline of events and courses of action pursued since the outage. Dyer also touches on the previously reported "Welcome Back" program for PSN end-users; but again, none of the letter's content is particularly revelatory.
The letter closes with a section titled "Looking Ahead" that reiterates some vague assurances of Sony's intentions to "help and support" affected partners.
We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.
As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.
We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.
Hopefully, Sony will have some more actionable intelligence available soon.