It's only been a few hours since Sony bit the bullet and admitted a user data breach was behind the PlayStation Network outage, but already one elected representative has expressed anger at the company's response to the situation. Senator Richard Blumenthal (D-CT) drafted a letter (via Joystiq) to SCEA president Jack Tretton, noting Sony's lack of response and calling for action on behalf of PlayStation Network users.
In the letter, Blumenthal expresses concern that "users' personal and financial information may have been inappropriately accessed by a third party," and calls the time it took Sony to notify users "troubling." He notes that Sony hasn't specified how it intends to protect users, and says that Sony owes PlayStation Network customers "free access to credit reporting services, for two years, the costs of which should be borne by Sony."
Check out the full letter below, and take some solace that at least once in a while, an elected representative gets fired up about protecting constituents.
Dear Mr. Tretton:
- I am writing regarding a recent data breach of Sony’s PlayStation Network service. I am troubled by the failure of Sony to immediately notify affected customers of the breach and to extend adequate financial data security protections.
It has been reported that on April 20, 2011, Sony’s PlayStation Network suffered an “external intrusion” and was subsequently disabled. News reports estimate that 50 million to 75 million consumers – many of them children – access the PlayStation Network for video and entertainment. I understand that the PlayStation Network allows users to store credit card information online to facilitate the purchasing of content such as games and movies through the PlayStation Network. A breach of such a widely used service immediately raises concerns of data privacy, identity theft, and other misuse of sensitive personal and financial data, such as names, email addresses, and credit and debit card information.
When a data breach occurs, it is essential that customers be immediately notified about whether and to what extent their personal and financial information has been compromised. Additionally, PlayStation Network users should be provided with financial data security services, including free access to credit reporting services, for two years, the costs of which should be borne by Sony. Affected individuals should also be provided with sufficient insurance to protect them from the possible financial consequences of identity theft.
I am concerned that PlayStation Network users’ personal and financial information may have been inappropriately accessed by a third party. Compounding this concern is the troubling lack of notification from Sony about the nature of the data breach. Although the breach occurred nearly a week ago, Sony has not notified customers of the intrusion, or provided information that is vital to allowing individuals to protect themselves from identity theft, such as informing users whether their personal or financial information may have been compromised. Nor has Sony specified how it intends to protect these consumers.
PlayStation Network users deserve more complete information on the data breach, as well as the assurance that their personal and financial information will be securely maintained. I appreciate your prompt response on this important issue.
United States Senate