Lawsuit: Microsoft Knew the Xbox 360 Could Damage Discs, MS Admitted Warning Label 'Insufficient'

It damages disks even when it's not moving

Before my launch console went to the big red ring in the sky it was starting to scratch faint rings onto the disks. System had NEVER been vertical, and definitely never moved while running. Seriously...who does that? New one doesn't do it yet though.

i don't have Xbox 360 so i have a question
way should anyone move his Xbox 360 will he is playing games ? because it seems this cause the problem .
(sorry for weak English)

Part of me really wants to purchase a 360, but I just cannot get over all the problems it is having. There is no denying that the quality of the hardware is sub-standard despite how much fun the 360 may be. As consumers, we teach these companies how to treat us by what we spend our money on. Even in the midst of all these problems, the 360 continues to flourish. I think it speaks to the fun factor of the 360, but also to the general consumer mind-set that it’s ok if quality is abandoned.

If Microsoft decides to make wise decisions regarding the 720, then good for them. However, if they go down the same line as the 360, then let’s not be surprised. They got away with it on the 360 and they will probably be able to get away with it again. That is, unless we, as consumers, do something about it.

Anyone upset by this is dumb, plain and simple. I don't understand the people saying "I was playing and <something> bumped my xbox, now my disc is ruined, thats microsofts fault!" HOW?! Is it Hondas fault if I accidently bump into an accord? Little known fact, if you bump a car, it dents it! WHAT A CRAZY DESIGN FLAW!!

The people who dont think it's common sense to not move a fast spinning disc... You people are like the girl in my high school that watched her finger get crushed by a machine in machine shop and all she had to do was realize that her finger was being pulled into moving parts. You are complaining about it while all the intelligent people are laughing at you.

And, the whole "my discman doesn't scratch discs" defense is just as dumb. Thats because it's made to be portable and get bumped, like a Panasonic tough book (laptop). The toughbook can be dropped on the ground while running and be fine. Do that with any other laptop, and you have a dead hard drive and probably broken boards inside.

FACT IS, I've had my xbox for over a year and a half now. Not being an idiot, I put it in a stable, safe place. if cords are plugged in, I make sure no one is trying to run around in front of the TV, and thats because I don't want a broken controller or usb plug. This is with a cat and a 6 year old playing on it, unsupervised on saturday mornings. No scratched discs, so don't act like this is some crazy flaw that scratches your discs during normal use.

Everyone who has scratched a disc, it is your own fault. Be that stupidity (moving the console while on) or accident (someone tripped over the cable), it's still not microsofts fault, they even warned you about it. The only reason the warning may not be enough is because people are really DUMB and might see a warning bigger than the box that says "DONT MOVE THE CONSOLE WHILE ITS ON, DO NOT EVEN BREATHE ON IT, IT WILL DESTROY IT INSTANTLY" and you'll stil have some moron who thinks "Well, I'll only lift it up a little"....

So stop blaming Microsoft because you don't know how to take care of nice things. I dont understand why you DONT treat it like it's fragile. If you want to get pissed, get pissed about the red rings, cause that IS a fucked up issue.

Yeah, that makes sense to just replace the $2 disc instead of re-engineering the 360 itself.

Has this been resolved in newer revisions of the 360? Jasper units?

And people keep buying the console

I BOUGHT THE CONSOLE....because it was a low price (now) and sold my ps3

If people got up in arms enough we'd probably have quicker revisions and no fee to play online

i kinda figured this but why would i move my console with the disc spinning?

I was sitting with my xbox on (not on its side) and my mate walked over to sit next to me and then it started scratching my disk, so I ran over to eject it. My mate walked normally, he didn't jump around the house but........well the disk got skimmed and works now. This was a year ago and I've resisted sending it away as its worked so far...

Like a ticking time bomb though :-/

Sounds like Ford Explorer + Firestone tires to me.

So as of April 2008, approximately 55,000 customers had scratched discs.

In May 2008, Microsoft hit the 10 million units sold through at retail level.

Approximately one half of one percent of customers were affected by this, and according to the memo, it only occurs if the system is not level.

How many people keep their 360 on an incline?

Too bad they had to rush the 360, that little bumper would have cost alot less if it wasn't an afterthought, and they may have even saved $$ in rrod repairs. People still frequently complain about those also so who knows if thats fixed yet. Guess it was still worth it to them to get it out quick.

Best Buy replacement warranties are your friend...

Not a week after purchasing a 360, the damn thing drew a perfect circle around my GTA4 disc. Took it back.. they replaced both the console and the game.

Funny thing is, I never moved my old 360 with a disc in it even if it was off for fear of this happening but it still scratched up at least 3 games beyond playability... and then it RRODed. Gamefly should get in on this lawsuit because I'm sure I'm not the only one who used them to replace disks. The situation is bad enough to warrant them e-mailing you a warning on handling the 360 while a disk is in it when you sign up.