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Valve Apologises for Wrongful Modern Warfare 2 Bans

by Alice O'Connor, Jul 27, 2010 7:10am PDT

Steam proprietor Valve Software has apologised after its cheat-detection software banned over twelve thousand innocent Call of Duty: Modern Warfare 2 players.

Non-cheating gamers were flagged as cheaters by a mistake with the Valve Anti-Cheat feature of Valve's Steamworks suite, which Modern Warfare 2 uses. "The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," Valve president Gabe Newell wrote in an e-mail to the victims.

"This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake," he explained. "Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks)."

"This was our mistake, and I apologize for any frustration or angst it may have caused you," wrote Newell. Valve has granted those mistakenly banned a free copy of Left 4 Dead 2 to gift to a chum plus a free copy for themselves if they didn't already own it.

Thanks to the many, many people who sent in tips on the subject.





Comments

252 Threads | 489 Comments
  • @IWFAILSHARD lol man. u basically want everything from cod out. U dont want tac knife, no tac insertion no tube. Thats part of the game its not part of being hacker or anything. I hate all those aswell even if i might use 1-2 of them but its a weapon and not anything else. All those are acceptable. You dont see the real deal here. I get kicked out of the game all the time for steam failed connection and stuff like that. Thats so stupid and i wonder why they made mw2 in this way. They are way 2 much stupid. You can only play good if you are host, else its hard and u r dead before you manage to see the other with better connection. This way you are based on the host's connection to either play good or bad. Dedicated servers each player will be based on his own connection on how sucky his pinq will be.
    1. Dedicated servers.
    2. Better antihacking tools or whatever you call em
    3. Servers with either no camping, no tubing no ... no ..... Servers where you can decide on what type of game you want.
    Thats the fundamentals

  • Here's what I would do to MW2 to change it:

    1- Dedicated Servers.
    2- Remove Thermal Scopes.
    3- A better anti-hack / anti-cheat system.
    4- Intervention perhaps does more damage (hit markers can be ridiculous).
    5- a "Call Vote" option to kick hacking players.
    6- An in-game Report Player option directly to Steam Admins, wrongful usage of this option would result in it being temporarily removed.
    ...

    However I do agree that Modern Warfare 2 has Grenade Launchers, G18s, etc as "a part of the game"... I don't think these are as bad as thermal scopes or hackers.

    Now you may say that G18s, Tubes, and that are gay and terrible but it's not our game to change essentially.

    However I hate Thermal Scopes to the core, even if they didn't remove them it's acceptable.

    BUT LET ME MAKE IT EXTREMELY CLEAR WHEN I SAY PEOPLE WHO CHEAT AT THE GAME, HACK, AND USE HACK PROGRAMS TO WIN GAMES ARE AND ALWAYS WILL BE COMPLETE FUCKING ASSHOLES WHO SHOULD BE BANNED FOR A VERY LONG TIME.
    AND INFINITY WARD AND STEAM NEED TO DO SOMETHING ABOUT IT IMMEDIATELY, BEFORE WE STOP PLAYING ALL TOGETHER OR SUE THEM FFS.
    AS IT STANDS NOW YOU ENCOUNTER AT LEAST 1 HACKER EVERY DAY +.
    IF YOU DON'T CHANGE SOMETHING THEN IT'S GOING TO BITE YOU IN THE ASS INFINITY WARD!

  • ok now what i dont get is why steam is allowed to take peoples money ie: leave you half a game but you payed for the full game?isnt that theft?as your left with half a game when your banned and not the full product?.also all the add ons ie:maps packs and add ons again you cant use them when youve been banned nor can you transfer them to a new account so is that theft again?also why are you people buying the game again?i know i will never be buying any more games associated with steam......what everyone should be doing is not buying anything that has anything to do with steam that way steam will have to start doing what you and I gamers want not not taking peoples money and making you buy more copys?and then laughing at us all because u "fell for it" that is what they are doing?steam support doesnt have telephone number nor are they interested in you after you have spent money with them they hide behind all the "companys polices".what people really need to do is stop buying anything with steam involved that way they lose money and gamers then they might stop taking the p**** out of people.and all you gamers that have bought more games with them are making things worse because they know they can get away with what they are doing.and all you gamers that have accepted there appoligie with a free game thats bribery at its best
    and you fell for it.everyone that has been banned for no reason or for unknown reason should be making a pertition somewhere so people can sign it to stop steam from taking peoples money again:ie left with half a game and add ons that cant be used unless you buy them all again.its wrong and everything about steam is wrong something has to be done and only alot of people can make that happen...........so someone has to start the ball rolling to get steam right where it hurts because they are hurting you all but your not seeing the picture............











  • I tell you Valve what you should be doing,

    1. Since you apologized for the people you mistakenly banned and obviously as I can read here, there are poeple who still complain that they haven't been unbanned yet and this "includes myself".
    2. You should admit that the currently applied VAC anti-cheat system is useless and its simply because I myself using my second account made just for CODMW2 face lots of cheaters EVERYDAY!!, the sad thing is that they are never cought!!!, they keep coming back everytime and they let people know it too in text and on MIC during gameplay.
    3. I wish you dont do the same for Black-ops, I mean please, I am planning to buy the new coming game, so please do something about it, please stop cheaters, this is not right at all.
    4. Ok, and since I gave up on having my banned codmw2 on my first account back, AT LEAST valve could do something about letting people in a way or two add the new game to their first account!!!
    am really tired of shifting between my two accounts to play my other games,

    * I never seen a game that was hacked even before it was launched!!!!!!!, this can somehow tell u somethin!!!!!!!!!! If not true, then they should be doing something about it!!


























  • well did you read my comment anyway before posting something ?? the steam is giving free L4D2 - Left 4 Dead 2 for those who are wrong banned ,and giving another L4D2 as gift to send a friend , they are giving free copys of L4D2 , before comment read everything not only " wrong banned MW2 accounts " and you have to comment , yeah im banned and so on , just read and you will understand , im still trying to get my L4D2 free , that fucking auto replay from steam is annoying and pissing me off whit stupid answer what i know already that its not the problem . I just want to say steam sucks , cant trust already from first game i ever bought from steam , and after few days i got banned for no reason , only that shit that im banned for heating >_> if they wont give me the L4D2 i will hack steam , that auto replay sucks , if it is a auto replay .