Valve Apologises for Wrongful Modern Warfare 2 Bans

By Alice O'Connor, Jul 27, 2010 7:10am PDT

Steam proprietor Valve Software has apologised after its cheat-detection software banned over twelve thousand innocent Call of Duty: Modern Warfare 2 players.

Non-cheating gamers were flagged as cheaters by a mistake with the Valve Anti-Cheat feature of Valve's Steamworks suite, which Modern Warfare 2 uses. "The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," Valve president Gabe Newell wrote in an e-mail to the victims.

"This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake," he explained. "Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks)."

"This was our mistake, and I apologize for any frustration or angst it may have caused you," wrote Newell. Valve has granted those mistakenly banned a free copy of Left 4 Dead 2 to gift to a chum plus a free copy for themselves if they didn't already own it.

Thanks to the many, many people who sent in tips on the subject.

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252 Threads | 489 Comments

  • hey guys i just got band.I dont hack or use cheats i woed like it if jou unbane me strate away pls i only 1 joind so guys game but it was some game were you start with a pistol but i did not know it was a hacker lobby wen i went out i rated 70 and 10 prestege but 1nce agen it WAS NOT MY FALT stop banding us and start banding the guys starting the mods so plz unban me my username is killmore11 and my name i paly with is KOA|MONSTER|AK| plz guys it is really unfare and plz i dont hack or use cheats. i woed like to see somthing done about it. tanx