nopeOnce the key is sent or picked up, the pre-order may not be canceled. Online purchasers will receive the key and instructions via email 1 business day after pre-ordering. In-store pick-up customers must wait 1 business day and then travel to the selected store to snag the key. Customers that pre-order at a retail store will have their key printed upon their receipt.having issues with the SKU assigned to the StarCraft II pre-order, but other users report receiving keys just fine. Your results may vary.