Greenmangaming Apologizes to Witcher 3 Pre-Purchasers with Discount Coupon

Popular digital retailer, Greenmangaming, has issued an apology to pre-purchasers of The Witcher 3: Wild Hunt, but is sorry really enough to get their customers trust back?

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Digital game retailer Greenmangaming (GMG) is offering a sizable discount coupon to apologize for inconveniencing pre-purchasers of Witcher 3: Wild Hunt. 

The hubub began on May 6, when CD Projekt Red, the games developer, alleged that GMG was selling keys which they hadn’t authorized. This led to fans from each side defending their respective groups, until it all died down--that is, until release day rolled around.

Greenmangaming failed to deliver their keys to customers, and actually sent out several hundred, if not thousand, emails with blank key slots. The result was a large forum post of angry customers demanding their keys, or their refunds. Since then, keys have all been released to their buyers, however, there are still reports of some keys being invalid. As a make-good, GMG has sent out an email to everyone who pre-ordered The Witcher 3: Wild Hunt. This coupon entitles the customer to 40% off their next purchase with the site, but only applies to those who didn't already ask for a refund. 

If you're looking for more Witcher 3 content, feel free to check out our playthrough diaries, or if you find yourself in need of help, we have a complete side quest guide for the game's prologue area, White Orchard.

Guides Editor

Joshua holds a Bachelor of Fine Arts in Creative Writing and has been exploring the world of video games for as long as he can remember. He enjoys everything from large-scale RPGs to small, bite-size indie gems and everything in between.

From The Chatty
  • reply
    May 20, 2015 9:50 AM

    Josh Hawkins posted a new article, Greenmangaming Apologizes to Witcher 3 Pre-Purchasers with Discount Coupon

    • reply
      May 20, 2015 12:44 PM

      you still going to trust them Josh Hawkins?

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        May 20, 2015 2:18 PM

        Not right at this moment, no. They've screwed up. It happens, but now they have to pay the price for their mistakes, and that means losing customers, and having to regain the trust of others.

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      May 20, 2015 1:03 PM

      Lol, what a joke. Where are the people that were ardently defending gmg?

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        May 20, 2015 1:27 PM

        They still have their 27% off code which is still much cheaper than everywhere else.

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          May 20, 2015 1:28 PM

          Doesn't matter about how cheap it is, they're not an authorized seller of that particular product and they went out of their way to obtain it through a different seller.

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            May 20, 2015 1:34 PM

            So?

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            May 20, 2015 2:06 PM

            GMG in an updated statement to shacknews said that they bought the keys from legitimate sources.

            Gee, a company going out of the way to get us better prices on legitimate product/services, wish there were more companies like that.

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            May 20, 2015 2:12 PM

            There is no such thing as an "authorized seller". They bought keys, they can resell them however they want. CD Projekt are a bunch of fucking morons.

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              May 20, 2015 2:18 PM

              Yeah the CD Projekt press releases about this have been a little weird. I guess they're feeling that they have to be super-aggressive to promote GOG now that they are committed to making Galaxy a Steam competitor.

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              May 20, 2015 2:27 PM

              Have you read the EULA in its entirety? I haven't. But maybe they CANNOT resell the keys.

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                May 20, 2015 2:32 PM

                They're not end users. Purchasing agreements might matter.

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              May 20, 2015 5:49 PM

              That's almost certainly not true. I would be incredibly surprised if CD Projekt didn't make a distinction between keys sold for resale and keys sold to end users.

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        May 20, 2015 1:37 PM

        I buy a TON of stuff from GMG, but I didn't buy The Witcher 3 from them and would not based on CD Projekt's stance.

        That said, I would still buy a ton of shit from GMG.

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          May 20, 2015 1:39 PM

          I'm only commenting on the witcher3 fiasco

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        May 20, 2015 2:15 PM

        I had 0 problems with GMG up until this point. Having been a trusted retailer of mine, I preordered the game a while back, before all the problems came around. People make mistakes, they'll pay big time for this one, but it by no means insists that they should be trusted at all. Will I be buying something from them right away? Doubt it. But it doesn't mean they should be thrust into the fiery pits of hell to burn for all eternity. In the end of it all, some shady stuff happened, and that isn't good. They've got to work to regain my trust, and the trust of others, and that's the consequence of their actions.

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          May 20, 2015 2:17 PM

          shouldn't* (I've been doing a LOT of writing today, gimme a break) .

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          May 20, 2015 2:18 PM

          What shady stuff are you talking about? CD Projeckt basically made shit up about GMG selling "unauthorized keys" (which was 100% false) and GMG had a problem getting the witcher keys out, but nothing about it was shady.

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            May 20, 2015 2:22 PM

            The definition of shady is "of doubtful honesty or legality." GMG would not advise publicly who their source was, therefore their actions are called into question concerning legality. If they bought from an authorized seller, the law was broken, as those keys were not meant to be resold more than once (and they were resold twice, when GMG bought them, and then we the customer bought it). I'm not saying GMG should be burned to the ground. I didn't say they were IN THE WRONG, and SO BAD, or any of that. I simply said things were looked at as shady, and they were, they are, and they will be for a while. It's just the way things are when something like this happens.

            Simply put, we can't see everything behind the scenes, therefore it is considered "shady".

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              May 20, 2015 2:27 PM

              Uh....What? Why would GMG need to specify where they got their keys? Why don't you ask Valve where they get their keys? I'm sure they would tell you to fuck off. That's not a reason to call them shady.

              I'm pretty disappointed that you, as a staff member, are perpetuating this entire GMG story which is literally all about nothing other than CD Pojeckt being dumb. There is nothing "shady" about any of this, and it's basically a non-story.

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                May 20, 2015 2:35 PM

                Clearly you aren't understanding where I'm coming from. I preordered the game from GMG. I didn't cancel my preorder from GMG when I heard about the accusations CDPR was making. Therefore I trusted GMG to get the job done. Their actions were shady, whether you agree with it or not.

                They were told by CDPR they wouldn't be able to buy keys for the game from THEM the OFFICIAL SOURCE where Valve, and Origin, and every other retailer who is AUTHORIZED to sell them by CDPR got the keys from. This is official news. This is the truth. They did not get their keys from CDPR, which means they went behind the developer's back to get the job done. That is the direct definition of shady. I don't care where they got their keys from. Mine worked, I have the game, I'm happy with my purchase. But that doesn't change that what GMG did, what they REALLY did, was a bit shady.

                I'm not perpetuating anything. I'm simply stating the facts. I'm not trying to get people to stop buying GMG. I defended GMG when all this happened, and they let me down by colossally screwing up their key release for The Witcher 3. I sat with a customer service report with zero answers for over 16 hours after release, when I was told that I would receive my key in time to preload the game. I apologize if you don't see the issue with that, but that's the hard facts.

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                  May 20, 2015 2:37 PM

                  Yeah, no you are wrong. There is no such thing as "behind the developers back". CD Projekt refused to work directly with GMG, so they just bought the keys from someone else. It's literally no different than if they were to get the keys from CD Projekt themselves. CD Projekt still gets paid. People still get keys. There is nothing shady about it. Please stop.

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                    May 20, 2015 2:39 PM

                    (Also, this type of thing happens all the time, we just don't hear about it, because most developers aren't stupid enough to start making shit up about "unauthorized keys")

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                    May 20, 2015 3:14 PM

                    I never said I thought it was shady, or that GMG was the bad guy. But people do think it is shady. Where did the GMG keys come from? Were they Nvidia keys that were meant to be free to new GPU purchasers? Were they bought from another site? There are questions that aren't answered, and sure, it's GMG's right to not divulge their source. I have no problem with that. Doesn't change that many out there think that their actions are shady. That is a fact. I'm not making it up to make them look bad. I will still buy games from them, just not right now.

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                      May 20, 2015 4:56 PM

                      This is a terrible attempt at walking back your previous statement while still not supporting it or stepping away from it at all.

                      You said it was shady. Trying to say 'I never thought it was shady" while still justifying it is just pathetic - do you actually think anyone finds that convincing?

                      There are plenty of solid reasons why GMG wouldn't divulge the source, none of which imply wrongdoing - having their supplier avoid reprisals by CD Projeckt being the most obvious. The idea that a major hardware manufacturer would risk developer relations for a relative pittance is far less likely.

                      The only shady thing here is baseless suggestions of wrongdoing. That's the worst kind of rumor mongering, and I'm disappointed to see it here.

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                        May 20, 2015 5:11 PM

                        You're right on one point. My comment does say that it was "shady", true. Did I not make my point as well as I should have? Another resounding yes.

                        Apparently what was meant to be a comment of "GMG isn't a bad guy, but that doesn't changed they messed up" came out wrong, and that's my fault for writing in my current state. So apologies for that. As for me rumor mongering? Not in the slightest. I see that my comment has been misinterpreted, I see that this issue was caused by my lack of clarification, and I tried to fix that. Apparently this has caused less clarification and more confusion, so I'm moving on from the entire issue at hand.

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                          May 20, 2015 5:49 PM

                          Right in the above post you write "Where did the GMG keys come from? Were they Nvidia keys that were meant to be free to new GPU purchasers?"

                          That's a leading question if ever there was one. You can deny rumor mongering all you want, call this a misinterpretation, but you're the one that keeps doing this.

                          • reply
                            May 20, 2015 5:50 PM

                            It's just a question man. You're taking it of context. It was an example of a question that people could be asking, nothing more.

                            • reply
                              May 20, 2015 5:56 PM

                              Any time someone says "It's just a question" it's basically never just a question. You're a reporter; you ask that and you begin framing the discussion.

                              If you don't have evidence to back something up or you're not asking it as the first step to refuting it, you should refrain from posting it.

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                              May 20, 2015 6:17 PM

                              People are in here telling you these things for your own good. As someone who is reporting for the site, it's not just a question. Shackers are bringing it up because they don't want it to be 'that' type of site.

                              Just report the facts of something, if people have "questions" they are thinking about, they will think about them. Don't try to lead them down a path without anything to support it.

                              "Did GMG strong arm a supplier? Are they simply trying to get back and CDPR? Are aliens involved?"

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                  May 20, 2015 2:44 PM

                  Soo, if the developer doesn't give an "official" shiny sticker with glitter to a specific shop, it makes the shop "shady"? XD

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                    May 20, 2015 2:50 PM

                    Entirely possible it violates all sorts of laws. For example CD Projeckt might have in their key agreement that keys can only be sold to end users . Which would mean GMG themselves wouldn't necessarily be in the wrong but the people that sold the keys to them were.

                    That's just an example though not what this situation necessarily is.

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                      May 20, 2015 2:51 PM

                      Doesn't violate any laws; might violate purchase agreements.

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                        May 20, 2015 2:52 PM

                        Though if that was the case we'd already know; CD Projeckt would have said so.

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                        May 20, 2015 3:16 PM

                        Which you would think CDPR would have stated in their whole whining about GMG. "They didn't get their keys from us, and the people we sold keys shouldn't be selling keys to them" Had they stated something like that it would have looked less whiny.

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                          May 20, 2015 4:03 PM

                          Hence my followup - it clearly isn't the case or it would have been explicitly stated.

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                      May 21, 2015 9:43 PM

                      I think it may be an issue of where the keys came from because prices differ in different territories. I'm willing to bet that's what happened. GMG was able to secure keys at a discount because they bought keys in a territory where the game was cheaper due to price conversion, or just a lower sale cost.

                      Consider it a form of region locking.

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                    May 20, 2015 3:28 PM

                    Would you buy from sites like G2A, Fast2Play, and CDkeys.com?

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                      May 20, 2015 3:29 PM

                      I get all my keys from totallylegitkeyswinkwink.com. Great deals all around.

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                      May 20, 2015 4:00 PM

                      That's irrelevant to the discussion at hand. GMG hasn't been accused of selling keys bought via stolen credit cards, or from other territories - and not being allowed to buy their keys directly from CD Projeckt doesn't somehow make them equivalent to that.

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                        May 20, 2015 4:13 PM

                        Yea, those sites have nothing to do with GmG or their way of doing business.

                • reply
                  May 20, 2015 2:49 PM

                  That isn't shady to me. I don't see that any value in 'authorized' resellers. As long as the money for the keys gets back to the developer properly how on earth is it shady for a middle man to be involved?

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                    May 20, 2015 3:12 PM

                    Right. I don't disagree. I'm not saying that I think they were being shady, or that I think GMG was in the wrong. But to some people this is considered shady activity. They don't see where the keys came from (are they Nvidia keys? Keys bought from another seller, so on so on), thus issues like this arise. I personally won't be purchasing anything from GMG for a bit, not because of CDPR's accusations, but because of how long it took them to deliver the product I pre-ordered. Yes, mistakes happen, shit hits the fan, all that jazz. Doesn't change the fact they let me down, and thus have to suffer the unharmful effect of me not buying new games from them for a few months.

                    I never said that GMG was bad. Never made them out to be some bad guy, breaking laws and shattering kneecaps. I just simply said that their actions are viewed as shady. Are they actually shady? Well that's something that is up to everyone else, and their own opinions on the matter. I didn't comment here to butt heads. Merely commented to share my experience in all of this. That clearly spiraled out of control, but there's not anything I can do about that now.

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                      May 20, 2015 3:14 PM

                      In the end of it all, some shady stuff happened

                      I'm not saying that I think they were being shady,


                      You literally said they were being shady. They aren't. Nothing about it is Shady. Please stop saying that it is.

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                        May 20, 2015 3:16 PM

                        But some shady stuff happened. Just because you and I don't look at it as shady doesn't mean it isn't that way, or isn't looked at that way by others. It's a clear matter of opinion dude. Your opinion is yours, mine is mine, and every other Tom, Dick, and Harry get to have theirs as well.

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                          May 20, 2015 3:17 PM

                          Man, you're dancing a little too hard. :-)

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                            May 20, 2015 3:18 PM

                            Not sure I follow your drift.

                            Is it wrong of me to not like someone telling me that my opinion is wrong, and that I'm stupid for thinking that way?

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                              May 20, 2015 3:25 PM

                              Just don't ask him about his opinions on Minecraft. Woo boy!

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                          May 20, 2015 3:17 PM

                          Lol oh for fuck's sake.

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                          May 20, 2015 3:39 PM

                          I think what he is trying to point out is that it looks like you realized you had dug yourself into a hole by labeling them, then several post later try to use a clarification stating you didn't make that assertion in the first place.

                          Personally I find that the whole scenario raises questions. Questions we will likely never have answers to.

                          Is this the common story of the overzealous publisher asserting market control that they were never entitled to? Is this the story of a resourceful digital retailer using a grey market avenue to skirt an anomalous fee? Is it neither?

                          I wouldn't go as far as to assume either party's actions as 'shady,' inferring a nefarious and/or greedy market move made by skirting legality. Certainly there are questions.

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                            May 20, 2015 3:43 PM

                            I didn't dig myself into a hole. Even if I thought that their actions had been shady, I'd still be in the right. We have no solid proof that they were or were not shady. There are too many questions left unanswered for it to be a unanimous vote of "NOT GUILTY". Either way, he has his opinion, I have mine. I don't care either way.

                            My problem is someone passively aggressively calling me stupid, or telling me I'm wrong because my opinion might vary different from his.

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                              May 20, 2015 4:01 PM

                              Stating that you're in the right doesn't make it so and isn't likely to convince people who disagree.

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                              May 20, 2015 4:22 PM

                              Lol calling gmg "shady" based on what has been established as a non-story is just silly. it's not an opinion. What you are doing is spreading false and sensationalist information, and you should probably stop, given you are supposed to be a staff member of shacknews.

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                                May 20, 2015 4:25 PM

                                This is the equivalent of you going around screaming OBAMA COULD BE A SHADY TERRORIST!!! WE HAVE NO PROOF THAT'S HE'S NOT! !!!

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                              May 20, 2015 4:26 PM

                              I apologize if I came across with a tone bordering accusation. I used a qualifier to assure that my meaning wasn't interpreted as such. I attempted to relay how your statements could be interpreted from this thread. Nothing more.

                              I don't even have a pony in this dog show, as I bought my key from GOG. But I do find the discussion interesting.

                              Is GMG a trusted retailer after this? Have their recent missteps landed them in the infamous grey market pool of digital storefronts? I guess I'll decide at the next sale.

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              May 20, 2015 2:33 PM

              I don't see how that follows at all.

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                May 20, 2015 2:35 PM

                Exactly! And futhermore, the GMG blank key emails are completely unrelated to the CD Project bullshit. It's infuriating when articles like this are posted.

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                  May 20, 2015 3:42 PM

                  Hasn't GMG had that same issue recently in another game? A case where they ran out of keys and were sending blank emails to consumers?

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        May 20, 2015 6:30 PM

        Playing the game or maybe eating out with all the money they saved?

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      May 20, 2015 1:31 PM

      That's why I intentionally order Syrian conflict keys from GMG, you can trust them to fuck you for a cheaper price than any other digital delivery service. Thank god for GMG.

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      May 20, 2015 2:28 PM

      Places that offer a discount "on your next purchase" when they fuck up are sort of missing the point.

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        May 20, 2015 2:29 PM

        Give me a break, it was a 24 hour delay at most, and people got W3 for a steep discount. It's fine.

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          May 20, 2015 2:31 PM

          Why would I buy from some place next time? I'd prefer a discount on the purchase they fucked up.

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            May 20, 2015 2:32 PM

            Ok fred.

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              May 20, 2015 2:34 PM

              It's not like this is some far out concept JohnnyRey.

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                May 20, 2015 2:40 PM

                Your argument is pretty dumb. You're saying you would want to pay $22 more to get your key 24 hours earlier? GMG was by far the cheapest place to get it, and they had a hiccup. Oh well. You still saved a bunch of money.

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                  May 20, 2015 2:43 PM

                  Yeah, you're still missing the point. I was speaking in general terms that I'd far prefer a discount on a current purchase than a future one.

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                    May 20, 2015 2:43 PM

                    That's fine, but you are already getting a discount - the fact that they are doing anything is pretty cool.

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                  May 20, 2015 2:48 PM

                  Actually, this is true because I'm will to play it later and pay less.

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                    May 20, 2015 3:38 PM

                    I'm willing to play it MUCH later, and pay MUCH less.

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                  May 20, 2015 3:51 PM

                  It's not dumb.

                  If a restaurant fucked up your dinner, and then handed you a coupon that could only be used at your next visit, would you like that?

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                    May 20, 2015 4:16 PM

                    Yes because food is the same as a video game

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                    May 20, 2015 4:23 PM

                    I wouldn't. I don't like the false equivalency test tried on me. Come back again with a chance of reduced risk, on us! We promise not to spit in your food over the hassle of entering your coupon into this point-of-sale machine!

                    As a consumer I'd rather they take their 10 coin and buy a storefront app that doesn't accept orders they don't have the stock to sell. Pure speculation? Sure. Certainly it could be seen as a viable hypothesis.

                    If nothing else, it's additional hassle. Hassle on my part being forced to contacting support to get what I was entitled too. Hassle on the part of the retailer, as they have to sell to me some unspecified product at a loss at my next purchase. Hassle on the part of the public as now they have another factor to add to the risk assessment of who's who of the trusted digital distributor market.

                    It's a divide by zero sum game.

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          May 20, 2015 2:42 PM

          I could totally see you arguing the other side of this if that somehow made you the contrarian.

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        May 20, 2015 2:31 PM

        Less so than those that fuck up and don't offer shit.

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          May 20, 2015 2:33 PM

          True. Happened to me with a service that hauled away my old couch. Offered me a 25% discount for next time. I'll just use someone else next time.

    • reply
      May 20, 2015 2:58 PM

      If anything this whole thing makes me think less of CDPR.

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        May 20, 2015 4:28 PM

        Why, exactly? Greenman Gaming has always been a tad shady. Many banks automatically flag them as a fraudulent transaction. You don't have that problem if you have your shit together.

        • reply
          May 20, 2015 4:33 PM

          That's not necessarily true. Some banks are just bad at handling international transactions.

    • reply
      May 20, 2015 3:20 PM

      Shacknews most feisty poster: JohnnyRey

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      May 20, 2015 4:45 PM

      That sentence with two 'until's in it is bugging the shit out of me.

      • reply
        May 20, 2015 7:01 PM

        Better? This led to fans from each side defending their respective groups. It all died down--that is, until release day rolled around.

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      May 20, 2015 4:53 PM

      Never had a problem with GMG and will continue to buy games from them. In the end, shit happens sometimes. Hell, I remember reading that Amazon didn't get games out for 'release' day before as well.

      Such a 1st world problem, a delay of a game key because some mishap happened. They gave folks refunds if they asked for them and if you didn't get the refund, 40% off the next game? Hell of a "i'm sorry, we screwed up" if you ask me.

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        May 20, 2015 5:40 PM

        I didn't realize this story blew up here on the shack, but seriously, I bought tons of games
        from GMG and I had zero problems. I understand being pissed about not getting your game day 1, but
        mistakes happen and from I can tell, gmg is trying to rectify these issues.

        heck, I wasn't planning on buying the damn game (haven't finished the first two) but at this discount I'm thinking about it.

    • reply
      May 20, 2015 5:41 PM

      Just purchased Witcher 3 from GMG with a 30% off code in my email, GOG accepted the code no issue.

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      May 20, 2015 6:40 PM

      CDPR shafted GMG by not playing ball- GMG tries to recover but gets shafted for "not delivering" to customers.

      Gotta love capitalism.

    • reply
      May 20, 2015 6:58 PM

      The first sentence in the 3rd paragraph appears to be missing the word "Initially", otherwise it's misleading. "Initially, Greenmangaming failed to deliver their keys to customers" is factual and informative. "Greenmangaming failed to deliver their keys to customers," is not factual, as indicated two sentences later, and is misleading.

    • reply
      May 20, 2015 7:02 PM

      Well just got a key from them went to activate it on GOG and it's invalid.

    • reply
      May 23, 2015 3:31 PM

      I could honeslty care less. I got my code when I got home from work and it worked. Downloaded game in half an hour and started playing. Also 40% discount code. I'm still a customer.

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