Sony apologizes for faulty PS3 update, investigating cause

Sony has issued an apology for last night's firmware update problems, and said it is investigating the cause.

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Sony has apologized for last night's firmware update issue, and says it is currently investigating the cause. A new version of firmware 4.45 update will be made available once the problem has been rooted out.

"We are aware of reports that the recent PlayStation 3 system software update (version 4.45) has caused the XMB to not display on a small number of PS3 systems," a PlayStation spokesperson told Kotaku. "We have temporarily taken 4.45 offline and are investigating the cause of the problem. We will announce when the system update is available for download as soon as possible. We apologize for the inconvenience."

The update, which went live last night, was supposed to add trophy notification options and improve overall system stability. Some members of the PlayStation forums, however, said the update made their consoles completely unresponsive. It was subsequently pulled.

Regarding systems that have been bricked by the update, Sony said: "We kindly ask PS3 users to wait for further details. We will announce when ready." Meanwhile, a thread on Reddit claims that downloading a patch and restarting the PlayStation 3 in safe mode will work. The purported patch isn't available yet, however, so Sony should give more information when it's ready. We'll update as more information becomes available.

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  • reply
    June 19, 2013 12:30 PM

    Steve Watts posted a new article, Sony apologizes for faulty PS3 update, investigating cause.

    Sony has issued an apology for last night's firmware update problems, and said it is investigating the cause.

    • reply
      June 19, 2013 1:08 PM

      Knowing the average intelligence of gamers, this will drive PS4 sales higher

      • reply
        June 19, 2013 1:25 PM

        FPP if I ever saw one.

      • reply
        June 19, 2013 4:28 PM

        Remember when people said they'd never trust or buy Sony again after the PSN was compromised?

        *MW2'D*

    • reply
      June 20, 2013 6:21 AM

      Well I was going to buy a ps4 but now with unreliable online service of PSN especially the accounts being hacked and firmware issues, I'm having second thoughts.

    • reply
      June 20, 2013 5:03 PM

      I didn't have any issues updating when it popped up on my screen.

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