EA: Online Passes 'do not expire' as long as game is still supported

Electronic Arts has told Shacknews its 'Online Pass' codes, which grant users access to the multiplayer components of select games, are not intended to expire.

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Electronic Arts has told Shacknews that 'Online Pass' codes, which are included in select games giving users access to multiplayer components and additional bonuses, are not intended to expire. The publisher says it will work to resolve any issues players have with invalid codes.

Last week, members of the gaming forum NeoGAF noted that one-use codes included in copies of Need for Speed Hot Pursuit were no longer valid, leading some to speculate the codes had an unadvertised expiration date. An earlier report suggested unused codes will expire over time; however, EA tells Shacknews that report was incorrect, saying "as long as EA's servers support that product" included codes should not expire.

The EA spokesperson told Shacknews: "EA Online Pass codes for first-purchase games do not expire as long as EA’s servers support that product. Customer service is our top priority – anyone encountering a problem redeeming an Online Pass for an EA game should contact EA Customer Support at 866-543-5435 for assistance."

Shacknews informed EA that users are still encountering issues with replacement codes, but the publisher maintains continued contact with customer service will resolve the issue. "[Users encountering issues] should continue to contact customer support," the spokesperson said. "As long as the game is still supported by EA servers, customer support is able to provide valid replacement codes that will work."

From The Chatty
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    December 5, 2011 7:10 PM

    Xav de Matos posted a new article, EA: Online Passes 'do not expire' as long as game is still supported.

    Electronic Arts has told Shacknews its 'Online Pass' codes, which grant users access to the multiplayer components of select games, are not intended to expire.

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      December 5, 2011 9:23 PM

      So, you're basically paying for a service instead of a physical product that you own. Fuck EA and their business practices!

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        December 5, 2011 10:06 PM

        LOL you think people ever own games

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          December 6, 2011 9:02 AM

          It at least felt like I did before they all needed needed to connect to a server.

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          December 6, 2011 9:04 AM

          It's always been "a license to play the game", but publishers are now finding ways to make that license expire. Getting gamers addicted to annualized mediocre franchises is far more profitable than releasing a few truly great games that don't release every year. Giving gamers a "push" by cutting off content from old games (or the ability to play old games online, or at all) seems to be EA's approach.

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          December 6, 2011 9:39 AM

          What are you talking about? I understand this applies to stuff like iRacing or WoW. Are you saying I don't own my copy of say 'Darksiders' for example?

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            December 6, 2011 10:08 AM

            Technically you just bought a license to play and they gave you part of the hardware required to do so (the disk).

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      December 5, 2011 11:18 PM

      There is always something going completely wrong with EA products. Either people are locked out of their games for over a week (Darkspore), DLC that comes with games doesn't work, etc. They are the epitome of how not to be.

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        December 5, 2011 11:46 PM

        It's not that EA is totally evil. They have an idea of what they want to do, and it's not the worst idea in the world. The problem is that they're only kind of evil, but also kind of incompetent. So even when they try to do something decent, they fuck it up, and then they backpedal and claim that they meant to do that all along, and by refusing to admit that they fucked it up they look even more evil than they are.

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          December 6, 2011 2:51 AM

          I feel like I'm watching CCP level of stumbling but with a giant publisher instead

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      December 6, 2011 12:13 AM

      So, they expire.

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        December 6, 2011 12:54 AM

        lol, yep.

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        December 6, 2011 2:54 AM

        Pretty much.

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        December 6, 2011 7:27 AM

        If you buy a game that doesn't have any online services available anymore, then yeah, the code will be invalid........ because there isn't anything to unlock.

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          December 6, 2011 7:32 AM

          Why are people even bitching? Games don't have online play forever.

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            December 6, 2011 7:34 AM

            wanna point at to you that you are defending this practice by saying that. just so you realize that.

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            December 6, 2011 8:42 AM

            I know, who plays quake 1 anymore?

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              December 6, 2011 8:54 AM

              An iconic game that has fan-hosted servers really doesn't enter this discussion. I'm talking a run of the mill once a year sports game by EA games. Hardly a comparison now is it?

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                December 6, 2011 9:07 AM

                Tiger Woods PGA Tour 07 was the definitive iconic simulated golfing experience and it's bullshit I can no longer play it online.

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                December 6, 2011 10:18 AM

                That today's consoles don't automatically act as fan-hosted servers is a travesty.

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            December 6, 2011 9:41 AM

            Yeah, no more doom =(

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            December 6, 2011 8:22 PM

            Did you even read the article?

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          December 6, 2011 9:37 AM

          Online passes in some games include access to free DLC. Even if you can't play the game MP any more, lacking out on the DLC because the pass expired is somewhat of a ripoff.

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      December 6, 2011 12:13 AM

      We all know how reliable EA has been with customer service... or anything lately.

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        December 6, 2011 12:51 AM

        Lately? They have a proven track record.

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      December 6, 2011 6:26 AM

      So this is on top of the Origin forum bans that result in being unable to play your games that were purchased through Origin?

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        December 6, 2011 9:04 AM

        Amazing. It's like people thought it was a good idea to trust EA.

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      December 6, 2011 6:56 AM

      they dont expire till we say so, or until you post something on our forum we dislike

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      December 6, 2011 6:58 AM

      Which reminds me, I should probably play this game before they turn off all the interesting online stuff (and beat everyones times :D)

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      December 6, 2011 7:35 AM

      This is really a non issue given everyone stops playing sports games online the week of a new release. The game won't lose it's support for a few years, and by that time everyone has already moved on.

      Could EA cut this shit out by not releasing games every year, instead updating them? Of course, but that's a seperate issue.

      Bitching that NHL10 no longer works online is silly, it's dead. If you don't like it don't play sports games online.

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        December 6, 2011 8:38 AM

        That is not what this story is about at all.

        This is about the online codes included in games no longer working. This isn't about servers and online services closing.

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      December 7, 2011 5:09 AM

      So then EA what is the reason why these codes for these games are not working - if the codes don't expire and they are brand new in every brand new copy be it a new release or budget bin they why are these 'Unused' codes in fresh copies of the games not working? Another interest fact- they did not say "Do not expire" They said "Should not expire"

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