Sony Online Entertainment pulled due to intrusion

Sony Online Entertainment has pulled its service, saying that it "discovered an issue that warrants enough concern for us to take the service down effective immediately."

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Strange news got a little bit stranger today, as Sony Online Entertainment has pulled its service due to a new revelation during the course of its investigation into the PlayStation Network data theft. SOE services seem to be down, and the official site (via GamePolitics) updated this morning with the following message:

We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday).

What makes this particularly odd is that until today, Sony has claimed that SOE servers were safe, thanks to keeping its services and databases separate from those of PlayStation Network. Now it sounds like SOE databases may have been compromised as well, but Sony may just be erring on the side of caution.

The company was already planning to compensate players of PlayStation 3 MMOs like DC Universe Online and Free Realms for the inconvenience of the outage. The company has also outlined its appreciation program for PSN users.

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From The Chatty

  • reply
    May 2, 2011 8:00 AM

    Steve Watts posted a new article, Sony Online Entertainment pulled due to intrusion.

    Sony Online Entertainment has pulled its service, saying that it "discovered an issue that warrants enough concern for us to take the service down effective immediately."

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      May 2, 2011 8:06 AM

      That can't be good.

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      May 2, 2011 8:06 AM

      Welp, we're boned :(

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      May 2, 2011 8:08 AM

      Really, Sony? Really?

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      May 2, 2011 8:09 AM

      are you kidding me? isnt this where they have all the MMO accounts? like my DCUO account?

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      May 2, 2011 8:10 AM

      well there goes me playing SWG

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      May 2, 2011 8:11 AM

      hahahahahah ohhh Sony..

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      May 2, 2011 8:11 AM

      You have GOT to be kidding.

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      May 2, 2011 8:25 AM

      lol..........

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      May 2, 2011 8:40 AM

      Oh my, what new evidence did they find in Bin Laden's house?

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      May 2, 2011 8:42 AM

      The plot thickens!

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      May 2, 2011 8:46 AM

      Sony: We just don't know wtf

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        May 2, 2011 8:56 AM

        someone has gotta get fired over this, right, right?

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          May 2, 2011 9:01 AM

          At this point it better be an entire department.

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            May 2, 2011 9:14 AM

            yeah if the people in charge of security aren't dealt with this shit's just going to keep happening.

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            May 2, 2011 9:34 AM

            nah, i'm hoping executives. The company is poorly run, to say the least. Love to see Kaz get the axe

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              May 2, 2011 9:39 AM

              a few execs and a few of the security managers who clearly don't understand security... that would be a better compensation than a month of some psn+ service no one really wants.

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                May 2, 2011 9:42 AM

                pretty much, i'm hoping shareholders get all uppity at the next meeting and make something happen

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                  May 2, 2011 10:06 AM

                  I wouldn't be surprised if Kaz resigned, or was forced to. But that's assuming they do stuff like that in Japan as well as the U.S.

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                    May 2, 2011 11:04 AM

                    In Japan, more than anywhere else, executives and people in power often resign after being publicly shamed.

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                      May 2, 2011 11:37 AM

                      fuck resignation. they commit seppuku

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            May 2, 2011 11:11 AM

            Yeah, nothing's better for security than firing everyone who knows about the current code.

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      May 2, 2011 8:52 AM

      well, i just checked my credit card i use for mmorpgs and theirs a bunch of iTunes 1 dollar credit authorizations on there.. does that mean hacked?

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        May 2, 2011 8:56 AM

        Probably. When my CC number got compromised they went for itunes as well. I think they buy apps which are either their own, just for the money, or they are paid to try and get apps to the top of the list, or some shenanigans like that.

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        May 2, 2011 8:57 AM

        Contact them in case.

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          May 2, 2011 9:01 AM

          yea i called my credit card and canceled the card. I didn't use this card on the Playstation, only on Mmorpg accounts, and recently i've been playing SWG and DCUO....... god damn it

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        May 2, 2011 8:59 AM

        Yes. Get ready to wait 1.5 - 2 weeks while iTunes "investigates" and tells you to contact your bank because they cant do anything.

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          May 2, 2011 9:01 AM

          Anything like this I always dispute with the CC company and let them lean on the retailer.

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          May 2, 2011 11:36 AM

          there's no reason to contact Apple here. go directly to the credit card company

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        May 2, 2011 9:14 AM

        10 million CC details were stolen apparently.

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        May 2, 2011 9:14 AM

        They may not be real iTunes purchases, many scammers just use a description that looks like iTunes. Call your card and refuse the charges, don't bother with Apple.

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        May 2, 2011 11:01 AM

        To be fair, it could be iTunes, as well.

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          May 2, 2011 11:01 AM

          oh, wait, MMORPG-specific. Man, that's a specific credit card!

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        May 2, 2011 11:28 AM

        call your CC company immediately

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      May 2, 2011 9:10 AM

      STRIKE 2 !!!!

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        May 2, 2011 9:39 AM

        Those are some big god damn strikes lol.

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      May 2, 2011 9:28 AM

      Oh Sony *audience laughter*

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      May 2, 2011 10:04 AM

      Stay Classy Action Sony.

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      May 2, 2011 10:35 AM

      I am so happy I was smart and contacted my bank to change my card even before news that cards were leaked came out. I am not happy that I was a dumbass and had my debit card linked, however. D'oh!

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      May 2, 2011 10:37 AM

      Sony engineer: "Okay we're ready to be online again and we can finally put all of this behind us-OH GOD DAMMIT"

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      May 2, 2011 10:43 AM

      "Sony Online Entertainment pulled due to intrusion"

      Excuse me, where does it say this??? The Sony quote in the article only seems to indicate that they found a weakness of some kind, not that there was an intrusion.

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        May 2, 2011 10:45 AM

        My thoughts exactly.

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        May 2, 2011 11:00 AM

        Facebook:


        We had to temporarily take down SOE services during the night. In the course of our investigation into the intrusion of our systems, we have discovered an issue that warrants enough concern. We will provide an update later today.

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          May 2, 2011 11:19 AM

          That can be read as "during the PSN investigation, we also found a vulnerability in the SOE system, so are doing preventative maintenance on it"

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            May 2, 2011 11:30 AM

            this is what I would bank on. they brought in a 3rd-party for a full security audit. no doubt they've been testing everything they have.

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            May 2, 2011 5:31 PM

            Yeah, nevermind. :/

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          May 2, 2011 11:23 AM

          That is the quote I was referring to, it is in the Shack news item as well. But there is absolutely no mention of an intrusion there.

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      May 2, 2011 10:43 AM

      are the SOE services tied to the PSN services?

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      May 2, 2011 11:06 AM

      So I guess next week Sony is going to tell everyone with an SOE account, that all their info was stolen. They need to just come out and say we got hacked and your info might have been compromised.

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      May 2, 2011 11:14 AM

      It was totally worth it going after Geohot

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      May 2, 2011 11:26 AM

      All this shit makes me want to remove my card from Steam. I know Valve probably isn't as stupid, but I'd rather be safe.

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      May 2, 2011 2:59 PM

      Engadget confirms another data breach, involving credit card numbers:

      http://www.engadget.com/2011/05/02/sony-woes-continue-as-soe-confirms-data-breach/

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      May 2, 2011 3:11 PM

      "The company did tell us that this was not a separate attack, and that service going down was "related to the ongoing investigation of the external intrusion that occurred in April." Keep trolling people... It's obvious they are going through all their networks and fixing the original problems... It's the same intrusion as the first one, deep breaths everyone... now stop typing your crying..

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      May 2, 2011 4:15 PM

      Welcome back, oh wait ....