Shackpets | Available on iOS and Google Play Store

Sony promises to help developers hit by PSN outage

Developers are starting to raise concerns about the effect the PSN outages will impact their bottom line, but Sony has promised extra promotion to at least one small studio to compensate.

9

Sony's PlayStation Network problems are hitting developers in the pocketbook, and the company is now promising to make it up to them with some form of compensation. IGN reports that Sony has committed extra promotion to at least one studio.

"Sony will be helping us retain key focus [PSN store promotion] for a few extra weeks as they understand how something like this can affect a small dev studio like ours," said Paddy Murphy, CEO of Open Emotion. The studio was set to launch Mad Blocker Alpha last week. "As it's our first week in the US, I'm sure it will affect sales, but we have to understand that Sony wouldn't take down the entire PSN on a whim. As long as they can give us some marketing assistance when the PSN is back up, we are sure we will be able to recoup our potential losses."

Open Emotion isn't the only studio feeling the pinch. "PSN being out definitely affects our bottom line," said Dylan Cuthbert of Q-Games to Industry Gamers. "But as long as the people who were going to be playing Shooter 2 and other PixelJunk titles will get right back in there playing them when it comes back up we'll be happy and hopefully income won't be dented too much."

Apparently, despite its close relationship with Sony, Q-Games hasn't been told much more than the rest of us. "Sony has contacted us to let us know they are working as hard as they can 24 hours a day to fully correct and secure the breach," he said. "Apart from that we don't know any other information. Fingers crossed they'll get it up and running very soon."

Just how soon is becoming increasingly important, as even more developers could be put out if service isn't restored. Tuesdays mark the PlayStation Store updates in North America, so unless a fix is in place in the next several hours, Sony will have a backlog of two weeks worth of inconvenienced developers to mollify.

Editor-In-Chief
From The Chatty
  • reply
    April 26, 2011 12:45 PM

    Steve Watts posted a new article, Sony promises to help developers hit by PSN outage.

    Developers are starting to raise concerns about the effect the PSN outages will impact their bottom line, but Sony has promised extra promotion to at least one small studio to compensate.

    • reply
      April 26, 2011 12:47 PM

      What a mess.

    • reply
      April 26, 2011 12:48 PM

      How about DCUO? Are those guys going to get extra game time? I imagine that game is nothing more than a coaster right now.

    • reply
      April 26, 2011 12:54 PM

      Curious what kind of (if any) compensation DCUO subscribers will get. Has there been any communication with SOE regarding that Mr. Watts?

    • reply
      April 26, 2011 1:13 PM

      What about their customers? Who cares about what they are doing for their buddies in the gaming industry? What about the gamers? What do they get? I am a sales rep and playing games online helps me relax and continue to be in a good mood which helps my sales. I have been in a sales slump since the PSN broke; does that mean I am entitled to get compensated because Sony knows how much a few sales can affect the future of my family? I spent over $600 on Sony products this month- what is Sony doing for me, besides not even telling me there was a problem or whether or not my personal information is safe. Booo, Sony's first priority should be to it's customers and greedy Game Developers should quit looking for hand outs and just make better games.

      • reply
        April 26, 2011 1:20 PM

        i'm not actually sure if this is a joke or not, but if you want to know rationally what i think is going on from a development perspective, i'll tell you. however, if you really think you are entitled to something and your work life relies on gaming that heavily, you might want to get a backup console or another hobby.

        • reply
          April 26, 2011 1:22 PM

          MY SALES FIGURES

        • reply
          April 26, 2011 1:23 PM

          [deleted]

        • reply
          April 26, 2011 1:24 PM

          Would you care to share your thoughts publicly or are you just SMing?

          • reply
            April 26, 2011 1:41 PM

            i'll share them publicly. i'm not going to reveal company or industry secrets but i think there might be some big things this guy is missing.

            for example, from what is publicly stated here, i don't get the vibe that Sony is trying to get in with "game industry buddies". promotions are run and games/DLC/other for-sale items are scheduled far in advance (and those windows are now being fucked up) and who knows if or when those things can now be rescheduled to get the proper support. particularly in terms of people who might be paying for promotion/placement or are timing this stuff with game releases, it's devastating. even the little things matter: for example, i am in charge of creating the content for releasing gamerpics and themes for our games and we have released avatar items for past games as well - this stuff is thought out and this downtime is fucking all of that up. so when the system goes back up, what happens? knock the people who have next week's timeslots back? say "woops, sorry!" to the people who were going to be showcased this week and weren't? it's a logistical and scheduling nightmare - and that's not even getting in to lost revenue/gameplay/multiplayer/etc.

            so yes, it's devastating to gamers. i'm peeved about another breach of information and worried about credit card data, and that sucks and i bet there are going to be some really gruesome weeks ahead customer-wise. but promising to help devs is something that also has to be said - after all, without the devs, what would PSN be anyway? as a gamer, we should also want this support too for the devs.

            that was kind of rambling. :(

            • reply
              April 26, 2011 1:46 PM

              Spot on dahanese. You need to ramble to get through to the thick ones sometimes.

            • reply
              April 26, 2011 1:51 PM

              get out of here with your logic and good sense, woman!

              • reply
                April 26, 2011 2:17 PM

                i'm never really sure how much of this should be common sense :(

      • reply
        April 26, 2011 1:33 PM

        Without developers, you wouldn't have any games to play, so...

      • reply
        April 26, 2011 1:36 PM

        this is my favorite psn post so far, even beating the psn shock doctrine conspiracy theory

    • reply
      April 26, 2011 1:18 PM

      Seems a bit shortsighted. Every developer/publisher with a game connected to PSN is hurting financially. Not just one or two studios.

      I wouldn't be surprised if we don't hear a faint humor of people being shown the door because of this. It'll happen quietly. Hopefully the media is looking hard at see if any heads roll because of this.

    • reply
      April 26, 2011 1:23 PM

      [deleted]

Hello, Meet Lola