Super Smash Bros. Ultimate Piranha Plant email code not sent

Does it appear that your Super Smash Bros. Ultimate Piranha Plant code was not sent? Here's when to expect the DLC code to arrive and where to find it if it appears to be missing.

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Players are supposed to redeem a code to unlock Piranha Plant in Super Smash Bros. Ultimate, but what if the Piranha Plant code was not sent? What if it goes missing, or what if the code was never issued in the first place? The way that Nintendo has doled out the Piranha Plant DLC fighter isn't terribly complex, but there's still room for error. Here's how to make sure your Piranha Plant code was sent and additional details about how long it may take to arrive as well as where to find it once it does.


Make sure the Piranha Plant DLC code was sent

The first step is the most obvious: make sure the Piranha Plant DLC code was actually sent in the first place. The Piranha Plant DLC character was offered to early adopters of the game who registered their copy of Smash Ultimate within a specific time frame. That window closes tomorrow on January 31, which means players who have registered recently as well as those who register just before time runs out may not have been issued their DLC codes just yet. The Nintendo support website says the "code will arrive within 10 business days" after registration, meaning it could be up to two weeks before the code shows up in the player's inbox.

Super Smash Bros Ultimate Piranha Plant code not sent
Super Smash Bros Ultimate must be registered before the Piranha Plant code is sent.

Once the email arrives, players will be given the code needed to redeem the fighter and instructions on how to install the Piranha Plant files. It's worth mentioning that in addition to the registration time period, there's also a time limit when Piranha Plant DLC codes must be redeemed: download codes expire on June 30, 2019.

Search for missing codes in email folders

It's entirely possible that the Piranha Plant DLC code email was filtered automatically by the user's email service. Nintendo specifically warns that the Piranha Plant code may be routed into Gmail's Promotions folder, so users running Google's service should check there first. For everyone else, run a search for "Piranha Plant" to see if it comes up in any other locations, such as the Spam folder. The DLC code email for digital purchasers is specifically titled "Thanks for your purchase of the Super Smash Bros. Ultimate game," and that may also be the case for players who registered their physical copies.

Install the Piranha Plant and update the game

The final step may seem self-explanatory, but some players who have redeemed their codes are reporting that the Piranha Plant is not showing up in-game. If this occurs, there are two possible causes: the Piranha Plant DLC may not be installed, and the game may not be up-to-date.

Super Smash Bros. Ultimate Piranha Plant code not sent redemption
The redemption page for the Super Smash Bros. Ultimate Piranha Plant code

The DLC is installed when the aforementioned code is entered into the Nintendo Switch eShop. The installation process is automated, so there shouldn't be any problems there. Beyond that, players simply need to update their games. They won't be able to play online or make use of the latest additions if they don't anyway, but all the latest changes in Smash Ultimate version 2.0.0 should provide some extra incentive.


Even if you've registered your copy of Super Smash Bros. Ultimate, it's possible that the Piranha Plant DLC code was not sent. If so, rest assured that Nintendo is working on getting those codes out. For those who missed the DLC window, tough luck — such is the nature of timed exclusives. Until the code arrives, keep on top of the latest Smash Ultimate developments and character profiles by stopping by Shacknews' Super Smash Bros. Ultimate walkthrough and guide.

Guides Editor

Kevin Tucker is a core component of Shacknews' powerful guide development team. For questions, concerns, tips, or to share constructive criticism, he can be reached on Twitter @dukeofgnar or through e-mail at kevin.tucker@shacknews.com.

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