Epic Games customer service gets F from Better Business Bureau

The new store from Epic Games is not answering customer complaints, which has led to the current score from the BBB.


Epic Games is facing one of its first significant hurdles as it attempts to take some of the digital gaming market pie from Steam and other launchers. Epic Games, due to unanswered customer complaints, has an "F" rating with the Better Business Bureau (BBB).\

The Council of Better Business Bureaus revealed the score, citing customer service and refund or exchange issues as the reason for a majority of complaints. Taken from the official website, one complainant wrote, “Epic Games failed to protect customer security, resulting in several unsanctioned charges over mine and my partner's account.” Another complainant added that, “There is no phone number or proper email response time to return my unauthorized charge of $160. Nobody will answer, and I feel cheated.”

epic games store better business bureau grade score f customer service warning

Epic Games has been delivering games via its launcher for a long time, but the new addition of the Epic Games Store has likely amplified customer interactions as users attempt to purchase and/or return games. It's early for the storefront, so policies will likely be changing and growing as the team behind it learns what and what not to do.

As previously reported, the Epic Games Store is an intriguing addition to the war of the digital game launchers. With the decisions to offer an 88% revenue split to all developers, it more than incentivizes creators to bring games to their platform. For consumers, the platform has a rotation of free games, including What Remains of Edith Finch currently. There are a handful of games with limited exclusivity to the Epic Games Store as well, which will probably create headaches for consumers on occasion.

The Epic Games team will have to make some changes or additions to the roster to get customer complaints answered, especially with the Epic Games Store likely headed for more growth throughout 2019. Stay tuned to Shacknews for additional updates.

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Charles Singletary Jr keeps the updates flowing as the News Editor, breaking stories while investigating the biggest topics in gaming and technology. He's pretty active on Twitter, so feel free to reach out to him @The_CSJR. Got a hot tip? Email him at Charles.Singletary@Shacknews.com.

From The Chatty
  • reply
    January 10, 2019 9:15 AM

    Charles Singletary Jr posted a new article, Epic Games customer service gets F from Better Business Bureau

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      January 10, 2019 9:17 AM

      if they follow up with an "O", "R", "T", "N", "I", "T", "E" they can complete the challenge and level up their battlepass.

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        January 10, 2019 9:20 AM

        They go from the Better Business Bureau to the Best Business Bureau. Or a new rocket launcher, I forget which.

      • reply
        January 10, 2019 2:47 PM

        Spelling that just gets you an extra life. Here's an earworm for you. That is a Bubble Bobble reference.

    • reply
      January 10, 2019 9:20 AM


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      January 10, 2019 9:20 AM

      Not addressing customer complaints? So they are using the same system Steam is? :D

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      January 10, 2019 9:28 AM

      I'd bet a lot of these came from users that got accounts hacked or the like due to Fortnite hackers, which does tend to overwhelm customer support for any company.

      This is a good time to remind everyone that Epic does offer 2FA, and you should be using it.

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      January 10, 2019 9:32 AM

      The BBB sucks

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      January 10, 2019 12:16 PM

      Fuck the Better Business Bureau. Why pretend that they're relevant or meaningful? Are you going to report on Epic Games' Yelp rating next?

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      January 10, 2019 3:46 PM

      I'll take as many free games as Epic will give me.

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