Arenanet Dismisses Two Guild Wars 2 Devs Over Tweets at YouTuber

A writer engaged with a community member on her personal Twitter account and things unraveled from there.

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Jessica Price, a narrative designer with ArenaNet with ten years of experience in the industry, was breaking down her thoughts on designing a playable character in an MMO when a "Gw2 tuber" called DeroirGaming decided to chime in and share his take on her opinion.

While this fellow may have been exceptionally polite in delivering his opinion, the unwanted feedback was condescending and Price let him known it before he eventually retracted his statements. Another employee, Peter Fries, supported Price during her back-and-forth with Deroir and others. From this point, it was out of either party's hands as the discussion made its way to a Guild Wars 2 subreddit and fans then began attacking Price.

GameIndustry.biz reports that the two employees, Price and Fries, left the company with ArenaNet president Mike O'Brien saying the two employees "failed to uphold our standards of communicating with players" and that "their attacks on the community were unacceptable." The statement ends with:

"As a company we always strive to have a collaborative relationship with the Guild Wars community. We value your input. We make this game for you."

This move is setting a strange precedent for ArenaNet and we'll have to wait and see how this impacts the remaining staff and community interactions going forward. The flavor of Price's language is often brought up by those discussing the situation, largely ignoring the condescension and way women in the industry are typically engaged with on these platforms. The interaction also happened on her personal Twitter account away from GW2 forums. Stay tuned to Shacknews for additional updates.

Charles Singletary Jr keeps the updates flowing as the News Editor, breaking stories while investigating the biggest topics in gaming and technology. He's pretty active on Twitter, so feel free to reach out to him @The_CSJR. Got a hot tip? Email him at Charles.Singletary@Shacknews.com.

From The Chatty

  • reply
    July 6, 2018 9:00 AM

    Charles Singletary posted a new article, Arenanet Dismisses Two Guild Wars 2 Devs Over Tweets at YouTuber

    • reply
      July 6, 2018 9:06 AM

      the whole thing is nuts, but those devs should have known better, they sounded like jerks

    • reply
      July 6, 2018 9:16 AM

      ... the unwanted feedback was condescending...

      Here's the feedback : https://twitter.com/DeroirGaming/status/1014280605599748096

      Making a statement in a public forum is inviting feedback or a discussion. The guy didn't invite himself into anything in doing so - he merely responded to a public post.

      Furthermore, I don't see how anything in his tone or word use that can be consider "condescending." There was no questioning of her abilities or her knowledge, but instead questioned some of the fundamental design assumptions placed on the genre by the principle developers of the genre. The only thing the guy didn't provide was a counter-example, but I'd guess anyone who actively plays a lot of MMO's would think of SWTOR with the description.

      Regardless, if that is where you place the bar on "unwanted feedback" then all that's left seems to be blind, unquestioning agreement.

      • reply
        July 6, 2018 9:22 AM

        Yeah there was nothing condescending in his reply, and the guy tried to diffuse the situation with later tweets. She took it to a level it shouldn't have gone.

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        July 6, 2018 9:26 AM

        How did unwanted feedback's opposite become "unquestioning agreement"? The key was that she didn't care for his insight and said as much. This wasn't a "hey, here's a thing, hope you agree with me" moment. She was sharing the reality of her experience up until that point.

        On another note, you do realize he explicitly started out questioning her knowledge by suggesting the problem was one place and not the other? However kind and well worded it comes off, some people are down to engage with stuff like that and some aren't.

        • reply
          July 6, 2018 9:29 AM

          Seems like he just wanted to talk to a professional game dev. Some devs are dickheads to fans and it seems she was one of them.

        • reply
          July 6, 2018 9:37 AM

          Yea, no she acted like a douche.

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          July 6, 2018 9:44 AM

          Do you have an example on how he could have engaged in the discussion without it being blown off as "unwanted feedback" that's "condescending" ?

          That's what I'm struggling with. The dude followed the guidelines to respectfully engage in a debate to the letter, yet was blown off with hostility and accusations of bigotry. The article claims he's at fault for having the audacity to even reply to a public post, which leaves me wondering what the alternative is.

          Also, he had a different perspective than hers and offered it up for consideration. That's not "questioning her knowledge" but offering another perspective. This is how how discussions begin. If you're going to offer your opinion up on a public forum, then you have to be willing to hear other perspectives.

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            July 6, 2018 9:57 AM

            He could have RT her thread and written his own take in a thread of his own without directing it to (@'ing) her. As I said, some people like to engage that way and some do not.

            • reply
              July 6, 2018 10:03 AM

              I don't even know what this means.

              • reply
                July 6, 2018 10:08 AM

                I guess you all don't use Twitter often? Word.

              • reply
                July 6, 2018 10:13 AM

                Basic Twitter functionality/etiquette

                • reply
                  July 6, 2018 10:26 AM

                  I would hope she thought she had a better reason than that to act the way she did because if that’s all it was then lol.

                  • reply
                    July 6, 2018 10:30 AM

                    No she's probably a crazy bitch who does things for no reason is what I'm guessing, most reasonable explanation IMHO.

                    • reply
                      July 6, 2018 10:31 AM

                      Doesn’t have to be an extreme either way billy. But I appreciate the benefit of the doubt you are giving her.

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                      July 6, 2018 10:44 AM

                      I don't think calling her a crazy bitch is warranted. Everyone has bad days.

                    • reply
                      July 6, 2018 1:53 PM

                      You have my shield, billy, but my armor is at the cleaners.

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                  July 6, 2018 11:37 AM

                  It's bad etiquette on twitter to reply to people?

                  • reply
                    July 6, 2018 2:12 PM

                    You haven't seen the idiom "don't @ me" floating around?

                    • reply
                      July 6, 2018 2:15 PM

                      I don't twit but from context it seems like "now don't get pissed and direct message me your rants but... "

            • reply
              July 6, 2018 10:05 AM

              lol.

            • reply
              July 6, 2018 10:21 AM

              Perhaps it’s an industry difference here, but it seems like she broke the rules of any reasonable social media policy that a larger company would have.

              Yeah, there may have been some Twitter etiquette norms that maybe weren’t followed, but the tweets were public and visible to those who don’t know or care about community norms. Employees need to be cognizant of this if they talk about their jobs at all on social media.

              It should be no surprise that she was fired given the circumstances.

        • Zek
          reply
          July 6, 2018 10:20 AM

          When you are an employee of a company posting publicly on behalf of your company, you are fully responsible for how you conduct yourself. Even if people are being jerks to you, which this guy wasn't. If you're annoyed by their attitude, you don't lash out, you ignore them. The fact that what this guy said was very innocuous and respectful disagreement makes her attitude all the worse.

        • reply
          July 6, 2018 12:20 PM

          I welcome that feedback whenever I get it.

          With creative works, there is no one way to do something.

          She was unprofessional as fuck.

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        July 6, 2018 9:27 AM

        Unless you assume she is some hysterical crazy person I think it's pretty safe to say there is a lot more to this story that we as armchair commenters aren't privy to. I'm guessing she gets unsolicited feedback on her work more than any of us can imagine, and probably a lot more than her male colleagues, and it's reasonable to me that she might blow a gasket at some point over it. That'd be my guess anyway.

        Doesn't excuse any behavior but I think it's a pretty safe bet there is a lot more we could do to understand why she behaved that way.

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          July 6, 2018 11:35 AM

          Having met Jesica at Pax last year and talked on a panel with her on diversity in games I know she is a sane reasonable professional. She has been in the crosshairs of the same kind of nonsense from the internet for a long time. I have no knowledge of this situation, but without question Arena Net is making a poor choice if she was let go over this.

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            July 6, 2018 12:21 PM

            If she was let go over this, I agree...it's a poor choice of ArenaNet's.

            This is a good learning opportunity that was squandered.

      • reply
        July 6, 2018 9:33 AM

        I agree with you.

        "Really interesting thread to read!

        • reply
          July 6, 2018 9:33 AM

          Well, my entire post got eaten, not going to type it again.

      • reply
        July 6, 2018 9:41 AM

        Yeah IMHO what was condescending was how he was treated for mostly agreeing and sympathizing but respectfully disagreeing on one point. I would understand if this was one of those veiled "pretend to be reasonable at first" twitter trolls, but he's clearly a guy that lives and breathes the game and provides critique and community content on it. He's not some random hateful MRA trying to bait an argument.

      • reply
        July 6, 2018 6:59 PM

        Yeah that statement isn't cool, there was nothing condescending about that feedback he posted. wth

    • reply
      July 6, 2018 9:42 AM

      The whole thing sounds ridiculous. Including the original tweet.

    • reply
      July 6, 2018 10:33 AM

      I think one of the bigger deals about this situation (aside from an angry internet mob getting someone fired) is it really exposes a glaringly obvious double standard. How about Kamiya? When that guy is rude to people, as he is constantly, nerds love him even more for it. Some random woman, tho? Grab the pitchforks lets get 'er fired lads.

      • reply
        July 6, 2018 10:43 AM

        Kamiya is a known quantity of sarcasm and “jokes”.

        This exchange resulted from a valid, healthy, and in no way antagonistic reply to what seemed to be an invitation to serious discussion of game writing.

        Apples and oranges.

        • reply
          July 6, 2018 10:58 AM

          Nah I call BS. Kamiya is a total dick, it's very clearly not sarcasm at all, gaming fans simply think it's funny. People send him the most innocuous stuff/requests for things in his games and he will be a total douchebag to them in reply, way worse than this lady's initial tweet was.

          • reply
            July 6, 2018 11:55 AM

            Yea we’re gonna have to agree to disagree here

        • reply
          July 6, 2018 1:15 PM

          i definitely read the random dude's comment as condescending. it's a classic "ACTUALLY" situation we like to make fun of.

          • reply
            July 6, 2018 1:51 PM

            How would you write it differently?

            • reply
              July 6, 2018 1:59 PM

              dunno, don't know enough about that dude's beef with MMO narratives. from what i read and my brief time working with MMOs, i kind of agree with her but i read like, 6 tweets on her topic so clearly i'm an expert now ;)

              • reply
                July 6, 2018 2:08 PM

                "I don't like thing"
                "How would you make it it better?"
                "Beats me! :)"

                Amazing.

                • reply
                  July 6, 2018 3:53 PM

                  Contrary to popular belief you don’t have to defend shacknews conversations like a dissertation

              • reply
                July 6, 2018 2:12 PM

                Can you articulate what is actually wrong with what he wrote?

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                  July 6, 2018 3:55 PM

                  I agree with what Duma said below. And trolls are getting smarter. It is hard to read intent without tone, so I give him that as a potential misread on her part, but given how much she wrote and his replies it feels far more antagonistic and baiting than an honest mistake. Could be wrong, of course, in which case everyone should learn the art of backing off and being calm. Much like in this sub thread. This isn’t something for us to fight each other over or prove each other wrong.

                  • reply
                    July 6, 2018 3:59 PM

                    I’m also not trying to skirt this issue but I ruffled feathers in the other thread about this topic so am avoiding dealing with the folks there who might still want to get into a confrontation.

                    It’s not clear cut - but given my experiences with people who like to bait and troll online, I see how she saw the reply in a negative way. Duma and I both hit on the ACTUALLY feeling of it. The trick of a good antagonistic remark is there’s no clear cut insult or slur in it. Which means errors can be made.

                    • reply
                      July 6, 2018 4:02 PM

                      So why couldn't she just say, my bad I apologize, and move on?

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                      July 6, 2018 5:06 PM

                      Yuuuuup.

                      Malicious actors of all kinds on the internet learned/rediscovered the utility of statements that appear benign or ambiguous to outsider groups. Within the outside groups the statements create confusion for the reaction or even sympathy for the attackers, while still getting their message across to in-group members and their targets of harassment. Making the harassed appear the aggressors should they react.

                      And of course because there is often ambiguity in the read, outgroup actors unknowingly saying similar things can be misread by common targets and thus when targets react poorly to someone acting in good faith, it reduces sympathy for the people being harassed.

                      It's super fucking frustrating, like a more dangerous and ever growing Poe's Law situation for harassment.

                      http://chattypics.com/files/clipboard_xal91dyq72.jpg

                      :(

                    • reply
                      July 6, 2018 5:12 PM

                      No one confronted you in the other thread. No one wants to confront you here, but it would be nice if you would please stop mischaracterizing the intentions of other posters and then claiming to be a victim.

                  • reply
                    July 6, 2018 4:07 PM

                    Duma doesn't explain what is actually wrong with what the guy wrote either. You both just gesture at what he wrote and say "I read it as condescending" or "it's mansplaining" without any real justification or useful explanation of how it could be written in a more respectful manner.

                    As a result, in both your cases, your statements come across as "don't express disagreement with people" or, less charitably, "don't express disagreement with women".

                    • reply
                      July 6, 2018 7:06 PM

                      Raptor also explained it well.

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                        July 6, 2018 7:37 PM

                        He explains a general phenomenon, but doesn't connect it back to this guy's tweets specifically, which is what I'm trying to get at. The most substantial explanation I've gotten is from Duma, and it basically amounted to "she wrote a lot of tweets and he disagreed with her, therefore he's a troll". Which is bullshit.

                        Pointing at him and saying his tweets are trolling without being able to articulate something specific, or being able to say "this would be a better way to write tweets that won't be mistaken for a troll", is useless.

                        • reply
                          July 6, 2018 8:15 PM

                          So if we are ever in the same place I can probably articulate it better in person. It’s kind of like how you can be racist and not ever use a literal racial slur - but everyone knows exactly what you are saying and what you are aiming to get out of it.

                          That’s obviously taking it to 11 but the best I got and I have to get up in 4 hours.

                  • reply
                    July 6, 2018 4:08 PM

                    Well, there was a huge backlash and she got fired for going nuts on this poor guy, so yeah I'm pretty sure it was a "misread". If it was an actual troll nobody would give two shits about him being taken to task. If you can see trolling in something as innocuous as what the dude was posting, you need a break from social media.

                    • reply
                      July 6, 2018 7:07 PM

                      You need a break from me I think. You don’t need to reply if I irk you so.

                      • reply
                        July 6, 2018 7:13 PM

                        Likewise ma'am. It's just frustrating and a little sad to see people like yourself victim blaming this guy just because you have a weird "feeling" about his post, with nothing of substance to back it up.

                        • reply
                          July 6, 2018 8:13 PM

                          I don’t know who you are and yet you keep coming to reply to me. All the rest is baiting, so let’s just not because neither of us need to waste anymore time on this nonsense.

                        • reply
                          July 6, 2018 8:15 PM

                          Yeah - I’m not sure why she couldn’t have simply disagreed with him or clarified it and moved on.

                          She was not being professional, and she represents the company she works for.

                    • reply
                      July 6, 2018 8:13 PM

                      yeah, agreed here

                      that is seriously reaching

                      • reply
                        July 6, 2018 8:28 PM

                        For real. I'm profoundly at a loss at how anyone could ascribe malicious intent to what the guy wrote.

          • reply
            July 6, 2018 1:55 PM

            I always assume people know more than I do. Then, I seek clarification. If it becomes clear that they don't or that there is a dialogue to be had, then it's open season.

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            July 6, 2018 1:59 PM

            I disagree dahanese, sometimes a fan is just a fan. He was extremely deferential, more than I thought he should be, when he first responded to her. Is it possible he knew that she was a fuckin grouch? I dunno, she could have just been a normal dickhead and blocked the guy. Instead she gave him a roundhouse kick to the face just for having the temerity to engage with her.

          • reply
            July 6, 2018 2:08 PM

            Don't post publicly on twitter if you're only looking for an echo chamber.

    • reply
      July 6, 2018 11:22 AM

      Nope, he's being a troll and she was responding, if not wisely, in a way that makes sense.

      She spent a bunch of posts giving a high level view from obvious deep experience and the poster was, while vaguely trying to seem polite, fansplaining or mansplaining to her how to do a job that she knows how to do and he does not.

      Probably responding on her part was a bad idea, but I'm with her on this one.

      Also getting fired over it is messed up and Arena Net should be ashamed.

      • reply
        July 6, 2018 11:54 AM

        How in the hell is his response a troll? Man that word has lost all meaning.

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          July 6, 2018 12:17 PM

          He might as well have started out with "Well actually...." To try to be fair I don't know the guy, I understand he was a highly engaged fan of the game, and probably knows a lot about it. On the other hand she just spent several pages worth of tweets laying out why what she said was true of the MMO genera and he "slightly" disagrees in quotes with the basis of what she said. Maybe he was genuine, and just didn't realize that he was responding in a way that would bait her.. maybe...

          On the other hand trolls are not what they once were, they don't say "OMG YOUR ARE IDIOT LOLZ" any more. They say something that is on the surface benign but intended to offend the target. And that thread read to me as intended to provoke a response from her. So I'm going with troll... or youtuber trying to provoke drama, which is still a troll.

          • reply
            July 6, 2018 12:19 PM

            he sure apologized immediately and profusely for someone intending to provoke

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            July 6, 2018 12:40 PM

            Someone using a lot of space to explain something doesn't mean they are universally correct, or correct at all.

            He didn't use quotes around "slightly". He used asterisks, indicating emphasis. In a medium that allows font changes, he might have used italics.

            It sounds to me like you would consider any disagreement "trolling", but, to try to be fair, I ask you: How do you think his points should have been phrased so as to not "bait her"?

          • reply
            July 6, 2018 12:56 PM

            trolls look like normal people these days, so it's best to yell at normal people just to be safe

          • reply
            July 6, 2018 1:04 PM

            He's an arenanet partner than has an NPC named after him in game, i don't think he was trolling.

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            July 6, 2018 1:55 PM

            Is she going to beat the shit out of 10 random fans on the basis that ONE might be a troll? That's beyond cray cray.

          • reply
            July 6, 2018 5:54 PM

            In every single gaming forum / reddit, players tell devs how to do their job, but you don't see most devs telling those players that they are sexist rando jerks.

      • reply
        July 6, 2018 12:46 PM

        That's such a strange way to look at this and is exactly how the other dev got fired. That said, while I don't support either firing since it seems like an overreaction and I do believe the original post is very possibly the straw that broke the camel's back (i.e. she has had to put up with a lot of crap in the past), she made a big mistake and is now paying the consequences.

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        July 6, 2018 1:08 PM

        Errr...I don't think so. Her behaviour was rude and uncalled for.

        I think this is an example of hubris more than anything.

        I've never seen an expert worth their salt fly off the handle like that at someone who challenged their worldview. A self-reflective professional would have taken that feedback and perspective as an invitation for a deep and rich dialogue that could enhance their craft. To be frank, I was gobsmacked when she mentioned her literary critique background.

        As someone mentioned above, it speaks to the idea that she probably has some trauma in her life that she is unfortunately carrying into what could have been a really good dialogue.

        Without a doubt, "mansplaining" is real, but a dialogue of practitioners is healthy and desirable for those who are interested in perfecting their craft, IMHO.

      • Zek
        reply
        July 6, 2018 1:11 PM

        It doesn't matter if the person is wrong or not. You don't pick fights with customers on social media. Doing that is asking to be fired.

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        July 6, 2018 2:06 PM

        "fansplaining"
        "mansplaining"


        Jesus christ

      • reply
        July 6, 2018 7:59 PM

        Looks like people need remedial reading comprehension courses

    • reply
      July 6, 2018 12:31 PM

      Something a lot of people can't grasp. Just because someone says something to you doesn't mean you need to respond.

      • reply
        July 6, 2018 3:08 PM

        and yet here you are, on an internet discourse medium, much like twitter

    • reply
      July 6, 2018 12:55 PM

      I blamed Notch. What more can I do!?!

      • reply
        July 6, 2018 1:14 PM

        good question. the answer is blaming WOW druids. this really is a good catch-all for any gaming related woes.

        in fact, it's really grown to blaming druids for damn near anything is quite spot on.

      • reply
        July 6, 2018 7:45 PM

        also blame shudderwock. fuck shudderwock

    • reply
      July 6, 2018 4:14 PM

      People try to tell me how to do my job and question my decisions all the time. As a professional, it's my job to respectfully explain what I'm doing unless someone starts to become belligerent.

      • reply
        July 6, 2018 4:16 PM

        I disagree with your measured and reasonable outlook on feedback.

        /condescension

    • reply
      July 6, 2018 4:29 PM

      I think the lesson here is be better. and try not to "feed the trolls" Don't let some faces people cost you your job. *And she shouldn't have lost it, that's BS

      • reply
        July 6, 2018 5:24 PM

        There are plenty of people and cases that a reaction like this would be warranted, this however doesn't meet the mustard as one of them. We now have posts calling him a troll in this thread with no evidence, just assumption of intent. Sorry, no.

        Is there a history, any history, to this person being a troll? Any posts, tweets, facebook links, anything that supports that assertion? If so and you think the person is trolling, show it. This is the site of citation needed, let's see it.

        If not, it's victim blaming and is just as wrong here as it is in any other case. She doesn't just get a pass to treat people that way when you represent a company and there shouldn't be an effort to label the other person as a troll to try to rationalize her response without any actual proof of if.

        It's been pointed out the person is a content creator for the game, a partner, and has a character made in the game. That person obviously enjoys the game and is going to have an opinion about things, gave them, and got blasted for it.

      • reply
        July 6, 2018 6:58 PM

        That’s not the lesson here... for once.

        • reply
          July 6, 2018 7:04 PM

          Might have miss read some of this. So a YouTuber *respectively criticizes her job. She starts debating with said YouTuber. Says some things, gets reddit all fired up and gets fired out of fear for the brand? Im honestly asking if i missed something.

          • reply
            July 6, 2018 7:15 PM

            lol, first of all, he didn’t criticize her job. He disagreed with her premise and gave logical and non-condescending justifications why.

            Second of all she attacked him after he apologized in the event he might have said something that did offend.

            Beyond that I don’t particularly care. But to say this has anything to do with trolling is not correct.

          • reply
            July 6, 2018 7:19 PM

            The guy didn't criticize her job, but the framework that she's forced to work within that essentially restricts her ability to better engage with players via the story - a framework largely enforced (possibly accidentally) by designers and whatnot.

            There also wasn't a debate - she immediately went to insults & accusations of sexism.

            To top it off the guy was among a group of content creators ArenaNet directly interacts with an solicit feedback from to guide the future of their games. And it also looks like he's an active member in at least one gaming positivity / inclusive groups that are popping up to counter the toxic culture.

            • reply
              July 6, 2018 7:21 PM

              Okay, ya sorry. It's difficult to follow with the twitter convo all fragmented, with story updates via reddit and new information thanks for clearing it up

          • reply
            July 6, 2018 7:43 PM

            I feel like everyone is reading the narrative online about the situation and not the actual tweet from the GW2 fan. He didn't even disagree with her point. He only thought that the narrative problem she brought up was not intrinsic to MMORPGs as she seemed to imply, that there were other approaches (branching narrative through dialogue for example) that were possible. The way he brought it up didn't seem to me to say that GW2 should be that way but that it's another way to do it, possibly with its own positives and negatives.

            Here's the tweet again: https://twitter.com/DeroirGaming/status/1014280605599748096

            And by the way, he's right as many GW2 players said on the subreddit. *Obviously* there are limits to the branching narrative approach too, and maybe GW2 wouldn't be as good if done that way. A reasonable person could read both her tweets and his response (but not her over-the-top reaction) and come away thinking she had some great insight and he also had something interesting to add. That's where it should have been left.

            • reply
              July 6, 2018 7:45 PM

              Also I mostly agree that firing her was an overreaction (there's a lot we don't know) but given that he's a big community contributor (from what I read?) I think I at least understand the reaction. I mean if a random Fortnite dev took public shots at Ninja over an opinion, it might cause them to take more serious action than if the dev had just overreacted to some "rando asshat" in her words.

          • reply
            July 6, 2018 8:02 PM

            He didn't even criticize her job, he critiqued the game and how it delivers its narrative.

            • reply
              July 6, 2018 8:57 PM

              She's a narrative designer, how a game delivers its narrative is... or was literally her job.

              He also responds to a thread where she describes issues encountered in her 10 year experience in designing narratives in MMOs with a subtle version of, "Okay but have you ever heard of this super fucking basic concept that literally anyone in narrative design would know about in the first day of Narrative Design 101????? Did you ever think about that???"

              Sure the tone is ambiguous, it could be an honest yet ignorant question or it could be intentional dog whistle form of harassment.

              Either way shitlords saw a friend in the question and opertunity in the reaction and turned it into harassment.

              • reply
                July 6, 2018 9:14 PM

                She writes characters in the context of the mechanics of how they deliver the story that's been in place since the game launched.

          • reply
            July 6, 2018 11:12 PM

            You're responding. YOU DINT LERN TEH LESSON

      • reply
        July 6, 2018 9:11 PM

        not to feed the trolls is the advice that men in positions of privilege / power love to offer women. just dont

    • reply
      July 6, 2018 7:40 PM

      I don't get why anyone was fired over this. Seems like something that could be solved over beers and a game of fooseball.

      • reply
        July 6, 2018 7:43 PM

        Yeah, this seems like something that an apology would suffice for. I wonder if ArenaNet behind the scenes wanted the two devs to apologize for flying off the handle and they refused.

        • reply
          July 6, 2018 7:44 PM

          As someone who says dumb things daily, I am concerned. I'm also sorry - very sorry.

        • reply
          July 6, 2018 7:47 PM

          I wondered that too. Also if he's a big community contributor like the reddit guys were saying, it's possible that entered into it. (Because that could have a bigger impact on their community than just some random player.)

          • reply
            July 6, 2018 7:49 PM

            I'm positive him being big in the community was part of it. Even if he took it in stride, his followers might not.

            Still, it feels like something that could have been best addressed by apologies.

            • reply
              July 6, 2018 7:56 PM

              I feel the same way. Sometimes people are primed to read something online not in the tone it was meant, and others have pointed out she may have been primed from past bad interactions, and seemingly didn't know who he was either. (Not that he should get special treatment but that she'd have understood it's probably coming from a friendly source, not a sneaky troll.) Same thing with the other dev, he probably just meant to support his coworker and friend. If people can just communicate about misunderstandings it can be deflated. But I guess we'll probably never know the details.

      • reply
        July 6, 2018 11:13 PM

        It looks like she has a bit of a history with this stuff. This was probably just the last strike.