Comcast Confirms Cable Cord Cut by Partner, Nationwide Fiber Internet Outages Result

Users let wondering what happened to their Comcast internet now know the source of the issue — assuming they can read this story, of course.


We're rather spoiled by constant connection in the modern world, so when things stop working, it's immediately noticeable. That was the case for many Comcast internet users today, with random outages popping up all over the nation. The source of the problem, as it turns out, was a fiber cable being cut by one of Comcast's partners.

In a provided statement (via CNBC), Comcast said that "one of Comcast’s large backbone network partners had a fiber cut that we believe is also impacting other providers. It is currently affecting our business and residential internet, video and voice customers. We apologize and are working to get services restored as soon as possible."

According to various statements provided by Comcast through the Comcast Cares Twitter account, the company currently has no timeline for when services may be restored.

As far as we can tell, the cut fiber line primarily affects those with Comcast or Xfinity services. Other users on competing networks like AT&T seem to be reporting no issues whatsoever.

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From The Chatty
    • reply
      June 29, 2018 12:24 PM

      I'm sure that Comcast will find a way to not provide credit for anyone for this outage.

    • reply
      June 29, 2018 12:46 PM

      They actually admitted there was an outage?

      I remember not all that long back, when you could NEVER get a cable company to admit their service was down. They always, always, ALWAYS wanted to blame the consumer for the issue. if they went to your house and found the issue was in your walls, they would charge you for the trip out.

      I was floored the first time I called Time Warner and they admitted there was service outage in my area. I mean I was totally shocked.

      • reply
        June 29, 2018 12:51 PM

        They admit outages any time they happen for me *shrug*

        • reply
          June 29, 2018 1:01 PM

          It was more sarcasm than anything. ;)

    • reply
      June 29, 2018 1:31 PM

      Nice redundant network topology

    • reply
      June 29, 2018 1:48 PM


    • reply
      June 29, 2018 2:08 PM

      It’s a good thing there is plenty of healthy competition in most areas of the US so this doesn’t cripple whole regions when one provider goes down....

      • reply
        June 29, 2018 2:13 PM

        Or that the provider would fucking have a redundant backbone to make the internet work, you know, like it's supposed to.

        • reply
          June 29, 2018 2:21 PM

          use massive captive audience profits to invest? on MY network?

          • reply
            June 29, 2018 2:22 PM


            • reply
              June 29, 2018 2:23 PM

              overlord comcast chuckles at your plight and ponders lowering your data cap. pick up those packets, citizen.

              • reply
                June 29, 2018 2:42 PM

                Hah! Crom laughs at your Comcast! Laughs from his mountain!

      • reply
        June 29, 2018 4:18 PM

        The secret is to keep the bar so low that keeping two tin cans taut with 100' of string is considered competitive in the American ISP marketplace.

    • reply
      June 29, 2018 2:33 PM

      You had a great alliterative headline going there, but stopped halfway! How about:

      Comcast Confirms Collaborator Cut Cable, Country's Computer Connections Closed

    • reply
      June 29, 2018 2:38 PM

      I love it when I have the opportunity to lol a shacknews article.

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