I've listened to the discussion and mixed outrage over PSN being down for the past couple weeks, and I just thought I'd share a couple ideas to think about. Perhaps a different perspective.
1. Doing anything in a corporation the size of Sony takes more time. When Sony says they shut the service down on the 20th after discovering that it was compromised on the 19th is immediately for a giant mega-corp.
2. I understand that you are upset that they mislead you about the cause of the disruption in the initial couple days. That they didn't tell you the reason. Did you ever think that maybe they were trying to catch the people responsible? That by telling you that they got hacked they were also telling the hackers that they were on to them? ANY security expert, especially actual law enforcement who I'm sure were involved, is going to try and catch the hackers before they know they've been discovered.
3. You're upset that they didn't tell you exactly what was going on. You're upset that you THINK they weren't taking network security seriously. You're upset that because they brought in outside experts, you think that they didn't have good security experts in house etc etc etc You're upset about a lot of things based on speculation and on how you wish things were. Unfortunately, I have to respond with "It's nice to want things.".
The security people at Sony are just like you and me. They are a bunch of guys doing their job. There's no "this is what you do if you think you got hacked" manual. Every case is unique. They are in uncharted territory and are making it up as they go along. Doing the best they can. When you get mad at "giant mega-corp" just remember that it's actual people making those decisions. They have to go through legal, they have to go to corporate. Across divisions, through hierarchy etc etc
It sucks that the service is down, it sucks that people's information was stolen, hackers suck, legal sucks etc. It's a bad situation and it's easy to say in hindsight what they should have done based on speculation and rumour. In reality, it's really really hard.