• #5417
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    By: dahanese x Show Full Post
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    stuff that sucks: having an issue with you server for five days and receiving abysmal customer support that takes you in circles until your product forums are crapped out the day after release and finally some dude has a light bulb in his head and realizes that yes, it is not your forum software and OOPS there's a dead drive in the RAID and its been this way for an unknown amount of time because people are idiots and now it has to be entirely rebuilt.

    :[
    Feb 10, 2010 3:52pm PST
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    stuff that sucks: having an issue with you server for five days and receiving abysmal customer support th... : dahanese

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      Fire everything them. : ArcKnight
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        it's really wretched because i don't want to be a complete asshole but i run customer service and i can t... : dahanese
        • sounds like pretty shitty server support. who are they? : mwasher
        • that is nice of you, and you don't have to be mean, but by the time they are taking you around in a circl... : stygian_whisperThis person is cool!
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      How does one miss a dead drive in a RAID controller? Is this a "black box" server with no idiot lights? ... : the archvileThis person is cool!
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        yeah that was what i said and my account exec tried to upsell me (really, at this moment in my life, not ... : dahanese
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          that was complete fail. a failed HDD in a RAID controller situation really shouldn't take this long to fi... : stygian_whisperThis person is cool!
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            they're lying about when i'll be up again, too. i wouldn't be bitching here if i wasn't fucking livid. bu... : dahanese
            • Jesus fuck : OverloadUT
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              Don't forget. The general public will never know this either. They'll blame your shoddy business model. : tboomer2
              • 2K is just some fly-by-night publisher looking to make a quick buck! As soon as the game is released and ... : BlackCat9This person is cool!
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                i know talk about horrific timing. "oh a DATABASE ERROR" : dahanese
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                  Is it worth looking into something like the IW team and setting up a Twitter account? : tboomer2
                  • i already have them. which is what i did. :-P : dahanese
            • LOL. The more I think about this, the more I cynically wonder how many times that upsell thing has worked... : stygian_whisperThis person is cool!
            • Umm, is the volume even intact? : the archvileThis person is cool!
        • I had a Verizon person try to sell me anti-virus after I had been stuck in the "oh, that's someone else's... : GoncynThis person is cool!