I don't really understand what people are pissing and moaning about - how is this not game related news? This article would be up on the shack no matter what.
For my two cents, I have been using Gamefly for a while, and I have experienced a little trouble with stuff getting lost in the mail. I don't think anything has ever gone missing on its way to me, but a couple of times I know I've put the games in my mailbox and they've never gotten to Gamefly. Now, I don't know if that's a post office thing, or if some asshole is stealing them out of my mailbox when I put them in there, but it does happen, and its a problem when your business model is entirely reliant on the post office.