Total War: Rome 2 had a less-than-stellar launch, with technical problems that garnered it harsh reviews from users and some critics. The Creative Assembly promised weekly patches, but creative director Mike Simpson has taken a more hands-on approach with a personal apology.
In a post on the forums (via PC Gamer), Simpson calls the launch issues "totally unacceptable and a big deal for us." He says that in their haste to fix the problems, they haven't done enough to inform users about the plan, and so he laid out a roadmap of updates going forward.
He notes that roughly 2% of players reporting a technical issue, but he calls that "too many." He suggests that those with technical issues visit the support forums, and if it isn't already addressed there, he promises a response to any posts. He also invited feedback for any gameplay or balance issues that players might find, to help in planning post-launch and rebalancing support.
"To these people we are really very sorry that you are having problems, we really want to get you enjoying our game," Simpson said. "Rome 2 is a big and complex game and, especially on PC, we are always conscious of the wide variety of different combinations of hardware out there and, while we do test extensively before launch, it is clear that we have failed some of you and we will look at the way in which launch games in the future. Again, I know this is scant comfort to you if you have a set-up that is not performing well, but we do intend to fix your specific problem--whoever you are and whatever it is--as soon as we can."