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Origin 'Great Game Guarantee' allows for returns of digital game purchases

by Andrew Yoon, Aug 20, 2013 6:00am PDT
Related Topics – Electronic Arts, PC, Origin, Mac

EA's Origin service doesn't have the best reputation amongst PC gamers. But EA is trying to change its image. And its new "Great Game Guarantee" sounds like a terrific way to start. Effective immediately, you'll be able to return any full game downloads published by EA via Origin for a full return. It's a feature we'd love to see implemented in other digital storefronts.

According to the announcement, the guarantee gives you up to seven days after a purchase or pre-order to return an unplayed digital game. However, if you do play the game, you'll have up to 24 hours to return the game. A "request a refund" link will appear in your Order History for eligible games.

The full terms of the offer state that refunds may not be supported during promotions--likely deep discount sales. In addition, refunds "may not be supported where Electronic Arts detects fraud or abuse of the refund process." Refunds won't apply to any third-party games on Origin, and won't be available on EA games on non-Origin retailers, as well.

EA's new policy on digital games is refreshing, especially after their bundled launch of SimCity. EA wouldn't offer refunds of the Origin-exclusive, but eventually gave a free game to all players.




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