Microsoft: Xbox One messaging wasn't 'open' and 'complete' enough

By Andrew Yoon, Jul 12, 2013 4:30pm PDT

Microsoft has faced an uphill battle ever since debuting Xbox One with confusing new restrictions. While the company has since reversed the most egregious policies surrounding their next-gen console, there's still a lot of work to be done to win over the hearts of the hardcore--something Microsoft is keen on doing.

"I think the key for us is, we love core gamers. They're the people that have built Xbox and Xbox Live. That's the place where we need to do a better job showing up, and we need to engage more," Microsoft's Marc Whitten said. Going forward, Whitten promises that Xbox will "engage" more with the community.

"One of the things I think we learned was that we didn't talk enough, and we were incomplete in a lot of how using the system would work," Whitten told IGN. When Microsoft unveiled Xbox One, many of its executives had frustrating, vague, and sometimes contradictory statements on exactly how the system would work. "I think we've learned a lot of lessons. And I think it's something that you're going to see a lot more from us, frankly, is engaging more with the community. I think it's the number one thing I'd want to do if I went back, was have the conversation more open and more complete."

Perhaps the biggest casualty of Microsoft's policy reversal with Xbox One is the death of the family sharing plan--a feature that promised to make your games library accessible on up to ten devices. A new petition asks Microsoft to about-face yet again, restoring the functionality promised by an always-on device.

Whitten doesn't guarantee that the feature will come back, but he did say "if it's something that people are really excited about and want, we're going to make sure that we find the right way to bring it back."

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