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by John Keefer, Jun 21, 2012 7:30am PDTServer and connection problems with Diablo III in South Korea have forced Blizzard to go against its previous policy and offer refunds to dissatisfied gamers after prodding from a Korean consumer protection agency.
Blizzard announced through is Korean Diablo III site that it would start offering refunds to players lower than level 40 beginning on June 25, according to the Wall Street Journal. Disgruntled players can apply for the refunds through July 3. Blizzard also said that, from now on, it would accept returns of the game within 14 days of purchase from any player under level 20.
The move comes almost a month after Korea's Fair Trade Commission began investigating complaints that gamers unhappy with their Diablo III experience could not get refunds because of Blizzard's no-return policy. In early June, Blizzard added more servers to ease the load of an unexpectedly high number of players joining the game, apologizing in the process for the inconvenience and poor planning.
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Troubles with Diablo III in South Korea have forced Blizzard to go against policy and offer refunds to dissatisfied gamers after prodding from the Korean government.
Troubles with Diablo III in South Korea have forced Blizzard to go against policy and offer refunds to dissatisfied gamers after prodding from the Korean government. : Shacknews
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With all of the media that Blizzard had put out prior to the release of the game, I can't see how anybody could have purchased it expecting there to be something completely contrary to that in the box. On top of that, he didn't even purchase it at release, so he had plenty of time to read the myriad of reviews (positive and negative) before plopping down the cash for the game.
No sympathy.
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