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Blizzard's Korean office raided over Diablo 3 complaints
by John Keefer, May 31, 2012 8:15am PDTThe Diablo III experience has gradually gotten better after a rocky launch, with Blizzard working diligently to fix in-game issues, stabilize servers and improve the experience. But the company is in hot water in South Korea over those same issues because of its refund policy.
Blizzard's Seoul offices were raided by Korean authorities this week because of complaints to the country's Fair Trade Commission that the company would not issue refunds to players unhappy with the game, according to The Korea Times. The FTC said it is investigating whether Blizzard was "ill-prepared" for the crush of players, and looking into whether the company's no-return policy violates Korean law on electronic commerce and commercial contracts.
A spokesman for the FTC told The Times that it had received enough complaints from Diablo III players to launch an investigation. Blizzard Korea has doubled its servers and has promised to improve its service to avoid further problems, but it hasn't been enough to staunch the complaints and assuage disgruntled players.
If the FTC finds that Blizzard violated the law, it could force the company to issue refunds to those requesting them. All of Blizzard's franchises--World of Warcraft, StarCraft, and Diablo--have a huge fan base in Korea, perhaps prompting the added government scrutiny.
The highly anticipated sequel has sold incredibly well, and has been a rather engrossing experience for me.
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Despite a rocky Diablo III launch, Blizzard has been gradually making the game experience more enjoyable for its players. But it appears some players in South Korea are not so easily appeased.
Despite a rocky Diablo III launch, Blizzard has been gradually making the game experience more enjoyable for its players. But it appears some players in South Korea are not so easily appeased. : Shacknews
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You claim that the situation isn't as bad as everyone claims it is, yet the launch difficulties and frustrations have been painfully apparent and documented.
You also claim that people should have expected "these kinds of issues". Well, I think it's perfectly reasonable for a consumer to not have to expect 30+ hours of chaos after they have purchased a product. I don't think that is a reasonable expectation an average consumer should have.
So your entire argument boils down to "it wasn't as bad as people make it out", which you do absolutely nothing to prove, and that average consumer expectations for the product they paid for should have been way, way lower. That doesn't really sound reasonable. Imagine if someone at Blizzard said "Yeah guys, don't worry if we have a bad launch, I'm sure the customers low expectations will mitigate that". Do you see how unrealistic that sounds?
Knowing "much about the game" should not be a pre-requisite for buying a game.
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