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Microsoft: Xbox 360 Failures 'Well Behind Us'

by Nick Breckon, Aug 27, 2009 7:02pm PDT

Following years of Xbox 360 failures and several warranty extensions, Microsoft director of product management Aaron Greenberg is confident that the issues plaguing owners of the console are largely over.

"I can tell you the consoles we're making today have lower-heat chips and better cooling, and we're seeing fantastic quality in those consoles today," said Greenberg to GameSpot. "That said, I know people have had issues with systems, which were bought earlier in the life cycle, and that's part of the reason why we implemented our unprecedented three-year warranty for anyone who gets the three red-ring flashing light error or the E74 error."

Microsoft extended the warranty on Xbox 360 launch consoles to three years in 2007, a move that cost the company $1 billion.

"I think we've made it clear we stand by the quality of our product, and we will make it right by fixing the problem at no extra cost to you," he said. "But at the same time, we've been working hard to make improvements in the products we're currently making, so I really feel like most of this is well behind us."


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33 Threads* | 177 Comments*
  • #99
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    By: zero2dash x
    Reply
    Failures are "well behind you"?
    I assume then that no one owns an older 360 that will eventually fail then, correct? Wrong. Absolute BS.

    I bought a Pro in 2006. It RRoD'd, was replaced, the replacement RRoD'd, then the 3rd console I got had to be sent back because some retard at Microsoft left stickers inside of the console (which I took pictures of and sent to The Consumerist). I had to send the same console back a 4th time because they didn't remove the stickers AGAIN. My #5 system is now apparently out of warranty.

    When it fails (and I'm sure it will), I will repair the thing myself. I will also install a better cooling solution. If it fails after that, I will only buy a used or refurbished system (and I don't want to do either, truthfully).

    You know what, I'm sorry, I love the 360 and it's definitely the best of the 3 (and I do own all 3) but Microsoft should repair every 360 for at least ANOTHER 3 years. They act like they've done everyone a favor with the 3yr warranty, and they have - however, the system can still fail, especially all the 90nm consoles that are out there like mine.

    They better nip this in the bud the next time they decide to release a console, and they better invest a lot more time and money into R&D and testing because I'm not buying another shoddy console from Microsoft.
    Aug 28, 2009 7:04am PDT
  • #73
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    By: Daneel1980 x
    Reply
    I've got a 2nd XBOX 360 for now. I sell the first one. For one year it was worked perfectly for me. I'm in touch with the man who bought it and he's child plays with it all day. It works fine but ture the dvd reader now has problems because of the shitty mechanic... I dont know..maybe Im lucky. I read a lot of XBOX360 failures all around the internet.

    Forget the TOWEL trick...it causes more damage to the box,,
    There is private professional XBOX 360 service here in Hungary. They can fix anything except RAM failures. They are reballing the legs of the GPU with rich plummet. 7 of 10 XBOX 360 are working perfectly after that and you dont have to use extra cooling but they can gear it up too if you want.

    Most of the failures comes from the unleaded soldering wich is now the standard "green" technology for years now all around the world..
    Aug 28, 2009 2:56am PDT