Three Year Xbox 360 Warranty Now Covers E74 Errors, Repair Costs Being Refunded

April 14, 2009 8:49 AM

Microsoft has extended the Xbox 360's three-year general hardware failure warranty to cover E74 errors, with the company now offering refunds to anyone that paid for an E74-related repair within their first three years of owning the console.

"We have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console," reads a Microsoft support page, updated today, noticed by Kotaku.

"As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue."

Refunds for eligible E74 repairs should go out within the next 4-12 weeks, Microsoft said. However, if no refund is received by July 1 of this year, a refund claim will need to be filed at at www.xbox.com/support before November 1, 2009.

Thanks to Dave-A for the tip.

Chris Faylor

Chris Faylor was previously a games journalist creating content at Shacknews.

Filed Under

From The Chatty

Refresh Go To Thread

DrZettl

 reply
April 14, 2009 9:17 AM

I used to get random E74s before my 360 red ringed and died.
They happened on day one, fresh out of the box.
- richcz3
  
   reply
  April 14, 2009 1:34 PM
  
  I've purchased two 360's for my nephews, two for myself in the past two years. 3 systems have RROD'd in the past year. Of course two or their neighborhood friends have had RROD failures. Even by chance, that is a significantly high rate of failure. With that said Microsoft has honored the warranty.
  
  I can only imagine what the numbers behind the E74 defect are.