Xbox 360 Dashboard Update Killing Xbox 360s?
by Chris Faylor, Feb 05, 2009 11:24pm PSTFollowing the release of an Xbox 360 update that was said to fix issues some users were having with HDMI-related sound issues, numerous posters on the official Xbox forums have complained that the update instead rendered their console inoperable.
The mandatory dashboard update, which users must apply if they wish to sign into Xbox Live, arrived early Tuesday morning. Since then, we've received several tips pointing to this thread on Xbox.com, which has at least 30 posters claiming that their consoles displayed the fabled "Red Ring of Death" after applying the update.
When reached for comment, manufacturer Microsoft provided the following response:
We are always taking steps to ensure our customers have the best experience on Xbox 360 and we have a detailed and comprehensive test and acceptance plan for our software updates to the console. If you are having any problems, please visit support.xbox.com so that we can assist you.
At this point, Microsoft isn't commenting further. Some speculate that the usual increase in reports of system failure following an update is mere coincidence, while others postulate that it stems from defective hardware destined to fail, not the update itself.
It's also worth noting that at least some of the posters complaining of issues say they are no longer covered under the three year warranty against the "Red Ring of Death," and must now pay for repairs if they wish to continue gaming on their current console.
While it's yet to be confirmed if the update is causing issues, there is past precedent. PlayStation 3 maker Sony saw similar issues last summer, quickly removing a system update following reports that it left some, but not all, PlayStation 3s inoperable.
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Comments
This happens every time an update is publishe. Humans seek patterns, so if the RROD happens right after an update, then clearly it's the update's fault! No, it's just a coincidence. The RROD would've happened even if you hadn't applied the update, it's just that when they happen in between updates, nobody posts to the message board about it.
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Here's a pic of my screen:
http://i123.photobucket.com/albums/o311/defiant2nx/IMG_3376.jpg
It'd be nice if Microsoft would fix this. I called tech support and they now want me to send my 360 in for repair, which seems utterly ridiculous when it's apparent that the update is what caused the problem. I'm not sure what to do.
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If I wasn't so into games, I'd be pissed, so I dunno how regular people put up with this shit. This is trademark Microsoft style.
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That means 70% of us owners will have a machine for any length of time, and nothing will happen. That has no bearing on the other 30% of us, who are screwed, regardless of how well your machine has operated over any length of time.
Next time I get wind of someone's death, I'll be sure to let everyone know how many days I've been alive without dying.
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It just kept crashing during the tutorial mission of halo wars, so I thought that must have been the cause, but I completely forgot that I had also installed that patch.
Maybe MS need to add Windows 7 into future xbox to ensure stability between hardware and software. Which would also allow us the surf he web.
I had to turn off my sound system and back on. Never had that happen before with any other update. I do use the HDMI connection also, but my sound is connected to digital.
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When the update rebooted my console twice, it definitely behaved weirdly, with a lot more noise, scratching, slow loads, etc. than usual.
No one said shit about it then :-\
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Maxconsole forums reporting similar thing and update was pulled?
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Still fine so far. No RROD. Just hope it stays that way indefinitely. If not, it might happen in the 3 year window and I'd be fine. Or the 360 will be cheap enough by the time it happens that I'd just buy a new one at that point.
I suppose I wouldn't lose my saved games. That would be the worst part I think.
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The failure rate on the thing is so high anyway that I feel like it's probably just business-as-usual, but because it happens so soon after an update it triggers people to collectively complain.
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