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Rockstar Responds to Grand Theft Auto 4 PC Woes, Explains Error Codes

by Chris Faylor, Dec 04, 2008 8:14am PST

Related Topics – Grand Theft Auto IV, Prince of Persia Classic, PC

Following reports of game-breaking problems with the recently-released PC version of Grand Theft Auto IV, publisher Rockstar has issued a statement, acknowledging that it is "aware that a small number of fans are having problems running GTA IV."

"We would like to assure them we are working to help solve these as quickly as possible," the studio told Voodoo Extreme. Rockstar suggests having issues contact local technical support--the number is in the game's manual--as well as check out the Rockstar Games Support website, which is "regularly updated."

Included on the website is this suggested fix for the missing textures issue, which Rockstar says "may be associated with third party graphical performance tuners," along with a list of some error codes and fixes, reproduced below.

It seems the company has yet to directly address complaints that some, but not all, users cannot adjust certain graphical settings, nor has it directly responded to complaints that some players on high-end PCs are experiencing low performance.

However, this document stresses that users of "current PC hardware are advised to use medium graphics settings," as "the higher settings are provided for future generations of PCs with higher specifications than are currently widely available."

As Shacknews previously noted, those experiencing the supposedly XP-only RMN40 error in Vista may be able to circumvent the error by installing Microsoft .NET 3.5 Framework (download here) and rebooting. The MMA10 error, not listed below, requires users to log out of the Rockstar Social Club multiplayer utility in order to play.

Error Codes and Fixes:

RMN20Windows Vista: Need to have Service Pack 1 or higher to proceed.
RMN30Windows XP 64 / Server 2003: Need to have Service Pack 2 or higher to proceed.
RMN40Windows XP: Need to have Service Pack 3 or higher to proceed.
DD3D50D3D Error - DirectX 9 video card required
TEXP110D3D Error - Failed to create texture - Please restart the game
DWIN20D3D Error - Failed to query memory. Please re-start the game.
DD3D10D3D Error - Please re-boot your system
DD3D10D3D Error - Please re-boot your system
DD3D30D3D Error - Please re-boot your system
DWIN30D3D Error - Please re-boot your system
DD3D20D3D Error - Please re-install the game and/or re-install DirectX
DWIN10D3D Error - Please restart the game
DD3D60D3D Error - Shader Model 3.0 or higher is required
DD3D70D3D Error - Unable to retrieve D3D Device. Please re-boot your system
GPUP10D3D Error - Unable to retrieve D3D Device. Please re-boot your system
TEXP20D3D Error - Unable to retrieve D3D Device. Please re-boot your system
TEXP30D3D Error - Unable to retrieve D3D Device. Please re-boot your system
TEXP80D3D Error - Unable to retrieve D3D Device. Please re-boot your system
DD3D40D3D Error - Unable to retrieve device capabilities. Please install latest video card driver and/or re-install DirectX
TEXP10D3D Error - Unable to retrieve device capabilities. Please install latest video card driver and/or re-install DirectX
DD3D80D3D reset failed - Please restart the game.
STRB10Failed to delete file - Please re-boot your system
RMN10Failed to read file - Please re-boot your system
STRM10Failed to read file - Please re-boot your system
STRM20Failed to read file - Please re-boot your system
BNDL10Failed to write file - Please re-boot your system
STBF10Failed to write file - Please re-boot your system
VOIC10Fatal voice chat error - Please restart the game
RESC10Out of video memory - Please re-boot your system
BA10Out of virtual memory - Please re-boot your system
EA10Out of virtual memory - Please re-boot your system
TEXP60Unable to create color render target - Please re-install DirectX and/or install the latest video card driver.
TEXP70Unable to create depth render target - Please re-install DirectX and/or install the latest video card driver.
AE10Insufficient Memory to Start Game - Please close some applications and restart the game
PC10Unable to retrieve D3D Device - Please reboot your machine or reinstall your display driver
TF10Unable to write to disk - Please restart the game
WS20InitWinSock failed - Please re-boot your system and/or re-install the game
WS30InitWinSock failed - Please re-boot your system and/or re-install the game

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22 Threads | 110 Comments

#110

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By: THEHRZ x Show Full Post

Reply

First of all,we shouldn't expect more when a game is ported from console to PC.
Second,when a game runs properly on XBOX360 and PS3 but doesn't run properly on PC,whose fault do you think it is considering the fact that both consoles are nothing in comparison to the current even mid-end PCs?
Third,who knows,maybe the 200k $ copy protection is causing some or these problems,good for pirates who wouldn't have these.Well,of course such problems should happen when the securom protection triggers every 2 seconds,even when checking the system requirements.I wonder how long will the disks/drives last this way!

Dec 06, 2008 12:57am PST

First of all,we shouldn't expect more when a game is ported from console to PC. Second,when a game runs ... : THEHRZ

#16

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By: Jobos x Show Full Post

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It's funny because all the other GTA's run at some 200fps on Max+5, and this one doesn't look much better. I guess the textures have more normal mapping, but does that account for all the low performance in the game? You'd think with the $8 billion they made with this game they'd have a group of people polishing the crap out of the PC version.

Dec 04, 2008 9:25am PST

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It's funny because all the other GTA's run at some 200fps on Max+5, and this one doesn't look much better... : Jobos
Thread Truncated. Click to see all 21 replies.

#107

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By: Orpheus666 x Show Full Post

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"...or future generations of PCs" Hah, that's because of crappy coding, not hardware limitations. I'm really happy because of the "try before you buy" option that pirating gives us, I would've bough the game if the damned thing would have run on my PC.

Dec 05, 2008 7:19am PST

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"...or future generations of PCs" Hah, that's because of crappy coding, not hardware limitations. I'm rea... : Orpheus666
Thread Truncated. Click to see all 2 replies.
- I bought before i trought, er tried, and it was a giant bag of FAIL. Took me 1 hour to get past all th... : titamao

#105

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By: marku5 x Show Full Post

Reply

Another gripe: can't use your game controller unless its one of the select few rockstar have deemed worthy to support. God forbid they let you bind the controls for a controller that is fully accessible/configurable via the game controllers control panel entry, a controller that has been around for years and works with pretty much everything.

Suppose this means i have to go buy an xbox360 controller now, utter waste..

Dec 05, 2008 4:56am PST

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Another gripe: can't use your game controller unless its one of the select few rockstar have deemed worth... : marku5
Thread Truncated. Click to see all 2 replies.
- Infact if anyone else runs into this there may be a fix http://www.gtaforums.com/index.php?s=e995e5122116... : marku5

#103

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By: yes4me x Show Full Post

Reply

I hope... nvm I wish they release a patch for lower settings than the lowEST available setting in GTA4/PC.
My new laptop cannot handle GTA4 graphics. Yep, I bought a brand new laptop only 3 months ago and every setting appears red

Dec 04, 2008 10:16pm PST

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I hope... nvm I wish they release a patch for lower settings than the lowEST available setting in GTA4/PC... : yes4me
Thread Truncated. Click to see all 2 replies.
- well, how is your laptop configured? : abovedefault

#27

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By: Schnapple x Show Full Post

Reply

Is it running well for anyone here?

Dec 04, 2008 10:12am PST

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Is it running well for anyone here? : Schnapple
Thread Truncated. Click to see all 9 replies.

#18

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By: Johnnsen x Show Full Post

Reply

It runs fantastic here.

I had some crash problems at first, but it runs great on a dualcore with medium textures and very high render quality and 1600 x something

Dec 04, 2008 9:28am PST

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It runs fantastic here. I had some crash problems at first, but it runs great on a dualcore with mediu... : Johnnsen
Thread Truncated. Click to see all 5 replies.
- toggle
  There's always one person who makes this claim anytime there a wide-spread known issues with a game's rel... : wytefang
  - toggle
    Well, Im not saying its doesnt have bugs or couldnt run better. But it is playable while looking good. ... : Johnnsen
    - toggle
      gta4 crashes with the big bang2 driver? lol. thats great R*.... : apfelstrudel2
      
      Not for me.....8800 GTS 640. L4D runs great too with big bang 2. : sheepraper

#84

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By: matt518 x Show Full Post

Reply

I guess the only upside of my GTA4 being unplayable is that I might just get my assignment done by the end of the semester after all...!

Dec 04, 2008 2:30pm PST

toggle
I guess the only upside of my GTA4 being unplayable is that I might just get my assignment done by the en... : matt518
Thread Truncated. Click to see all 2 replies.
- Haha, I know right? I dunno how I'm going to get any schoolwork done or study for finals when I have Fall... : WildDanimal

#35

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By: at0micgarden x Show Full Post

Reply

I am very frightened at what I'll find. I downloaded from Steam a few nights ago and haven't played it yet.

Specs:
Athlon X2 4800+ (oc'd to 2.7)
4 gigs DDR RAM
8800GT (oc'd to 700/1000)
X-Fi
Vista 64 SP1

Scared. Fallout 3 looks and runs like a dream maxed out at 1680 x 1050. Crysis I can run fairly comfortably at high/very high, tweaked a bit.

After dl'ing from Steam and saying it's 100% ready, will I still have to wait for it to install or is it good to go?

Dec 04, 2008 10:46am PST

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I am very frightened at what I'll find. I downloaded from Steam a few nights ago and haven't played it ye... : at0micgarden
Thread Truncated. Click to see all 7 replies.
- toggle
  well, i know the game doesn't fully support 64-bit, so it'll run in an 'enhanced' (emulated) mode...you'l... : hlkjdsg
  - The only link I saw that said it didn't support 64 bit Vista was some guy's blog, nothing definitive... ... : at0micgarden
  - toggle
    A performance hit? Emulated mode? Hah... Performance hits that occur due to the Windows 64-bit transla... : eoladis
    - I will post benchmark as soon as I get home, I can't waaaaaaaaaaaaittttttttt I'm praying that I fire i... : at0micgarden
- toggle
  Statistics Average FPS: 21.53 Duration: 37.20 sec CPU Usage: 95% System memory usage: 78% Video memo... : at0micgarden
  - With Crysis I've found that even while it has a low FRAMERATE (20-30) on my machine it still runs really ... : Bobajojo

#38

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By: coolbreezr x Show Full Post

Reply

all these people complaining about performance and the securom folks will probably drive down the multiplayer users. But I just pre-ordered Saints Row 2 PC for $36.99. from reviews, It's more fun than GTA IV, and has Co-Op. But I will be playing both games when Christmas time comes around.

Dec 04, 2008 10:55am PST

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all these people complaining about performance and the securom folks will probably drive down the multipl... : coolbreezr
Thread Truncated. Click to see all 9 replies.
- toggle
  Just curious, how are you going to be playing Saints Row 2 PC at Christmas when it doesn't hit until Janu... : Chris Faylor
  - toggle
    I said christmas time. I know the date of when Saints Row 2 hits. I'm not a fucking idiot. : coolbreezr
    - toggle
      And the fact that you go after someone who mis-thought his post is something a douchebag would do. Chris ... : coolbreezr
      
      toggle
      Hey, I was just asking. Guilty as charged? : Chris Faylor
      
      great, now I have dewey cox in my head : klearlyunseen
      
      Sorry. :P : coolbreezr
      
      Easy on the Ritalin, kid. : DewFuel
- My vote is +1 for Saint's Row 2. I find it far more fun than GTA. GTA wins for being grittier, and I ce... : korruptedone

#4

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By: losimagic x Show Full Post

Reply

However, this document stresses that users of "current PC hardware are advised to use medium graphics settings," as "the higher settings are provided for future generations of PCs with higher specifications than are currently widely available."

What the hell is that bullshit?

Dec 04, 2008 8:34am PST

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However, this document stresses that users of "current PC hardware are advised to use medium graphics set : losimagic
Thread Truncated. Click to see all 20 replies.

#1

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By: freakynipples69 x Show Full Post

Reply

Can you explain why I can't get frame rates above 30 please?

Dec 04, 2008 8:18am PST

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Can you explain why I can't get frame rates above 30 please? : freakynipples69
Thread Truncated. Click to see all 8 replies.
- toggle
  Because the console versions were also locked at 30, and changing something like that is apparently diffi... : aggressor
  - toggle
    Are you sure it's locked? I'd really like to know. : fffortune
    - toggle
      There is no lock. I've seen it go over 30 plenty of times. 40's and 50's indoors. : Tech T
      
      Ok, sweet. Then there's potential, at least. :-) : fffortune
      
      toggle
      from what I read... 30fps lock outside & 60fps lock indoors/ : Shadowdane
      
      I've seen upper 30's - low 40's outdoor as well. Had to look directly at the sky standing still, but Fra... : Tech T
- maybe gameticks. renderticks are unlocked. : apfelstrudel2

#76

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By: deadhorse x Show Full Post

Reply

What would the equivalent graphics settings be to match the 360 version?

Dec 04, 2008 1:19pm PST

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What would the equivalent graphics settings be to match the 360 version? : deadhorse
Thread Truncated. Click to see all 3 replies.
- toggle
  http://www.rockstargames.com/support/gta4pc/docs/GTAIV%20Graphics%20Settings.doc : hamliga
  - I don't see anything that compares the 2 versions. : deadhorse

#78

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By: GreatGooglyMoogly x Show Full Post

Reply

Sheesh, they sure want you to reboot your system, eh?

Dec 04, 2008 1:25pm PST

Sheesh, they sure want you to reboot your system, eh? : GreatGooglyMoogly

#74

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By: Cashh x Show Full Post

Reply

No I don't own the game for PC and I sold my Xbox 360 copy like a dummy but I need to know one thing.
What is the excuse for this game running poorly on high settings when it looks like shit compared to lets say Crysis ? Farcry ? Even COD 4 and many more. Is it the bit map/city or the many AI dummies or maybe its just a poor port ?

Dec 04, 2008 1:17pm PST

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No I don't own the game for PC and I sold my Xbox 360 copy like a dummy but I need to know one thing. Wh... : Cashh
Thread Truncated. Click to see all 2 replies.
- bit big : Cashh

#33

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By: noknyc x Show Full Post

Reply

Well, I just got my money back from Steam! I'm very pleased with Valve's customer service on this issue. The bottom line for me was that the game shipped with known issues with nvidia 7900 series cards, and also with SLI. And that's what I have. Two 7950's.

I would have been tempted to wait for a patch, but the rest of the experience was just so bad.

I knew the DRM scheme was going to be annoying. But it was downright draconian. This is the most egregious example I've seen of the old argument that states: "DRM only punishes the paying customer".

Dec 04, 2008 10:40am PST

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Well, I just got my money back from Steam! I'm very pleased with Valve's customer service on this issue.... : noknyc
Thread Truncated. Click to see all 3 replies.
- toggle
  I would've considered getting the pc version but that DRM and the Games for Windows crap turned me off bi... : jtthe2nd
  - Same here, it's just too bad they haven't released that video editor for PS3 or 360. That shit is aweso... : Legolas5

#26

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By: Tech T x Show Full Post

Reply

"It seems the company has yet to directly address complaints that some, but not all, users cannot adjust certain graphical settings, nor has it directly responded to complaints that some players on high-end PCs are experiencing low performance."

I wouldn't be surprised if they tip-toed around this. Just like asking politicians hard questions. They give you a cryptic response (if any at all) and move on. Here's a code for ya Rockstar - FU111 :-)

In the history of GTA PC games, how many have ever actually been patched? SA was only patched becuase of "Hot Coffee". I don't remember VC or GTA3 even getting any patches at all.

Dec 04, 2008 10:05am PST

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"It seems the company has yet to directly address complaints that some, but not all, users cannot adjust ... : Tech T
Thread Truncated. Click to see all 2 replies.
- GTA3 got a patch, because when i first installed it all the letters and blood were squares. : Dschinghis Khan

#11

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By: ShackFool x Show Full Post

Reply

i don't care that it might be locked at 30 fps. i wish my computer which i think is pretty good could even get up to 30 fps. my setting is low/medium and i'd estimate i get about 30fps and i'm using 10**x7** resolution.

intelcore2duo e6600
2gig ram
8800gtx

Dec 04, 2008 8:51am PST

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i don't care that it might be locked at 30 fps. i wish my computer which i think is pretty good could eve... : ShackFool
Thread Truncated. Click to see all 2 replies.
- I'm running mine at 1400x900: intel core2duo e6600 8800GT 4 gig of ram Vista 64 And it's running... : slip42o

#3

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By: Mad Jack McMad x Show Full Post

Reply

PD187
All in game police actors died on load -- Please reboot your system.

FPS30
This is all you get, be happy it's even on PC-- Please go to the store and buy more megahertz.

WTF242
The players clothes are not fancy enough to play this game-- Please spend > 200 dollars on your next pair of shorts.

etc.

Dec 04, 2008 8:32am PST

toggle
PD187 All in game police actors died on load -- Please reboot your system. FPS30 This is all you get... : Mad Jack McMad
Thread Truncated. Click to see all 5 replies.
- NG419: Need foreign desktop computer for transfer of 460 MILLION AMERICAN MEGAHERTZ : Lunaran
- toggle
  PIR8 Poorly cracked copy. Please go to store and purchase game. : CoreContingency
  - oh man how did i miss that one : Mad Jack McMad
- GNR3D Galaxy Radio News Signal lost and you can't hear Three Dog - Please fetch dish from technology mus... : baron calamity

#2

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By: coolbreezr x Show Full Post

Reply

Hopefully by christmas there will be a patch out, that's when I get the game as a gift.

Dec 04, 2008 8:18am PST

toggle
Hopefully by christmas there will be a patch out, that's when I get the game as a gift. : coolbreezr
Thread Truncated. Click to see all 2 replies.
- and also when my Steam download will finish. : goshzilla

#28

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By: ballystix x Show Full Post

Reply

Are ATI cards affected by this as well? All the reports i've read seem to be nvidia related

Dec 04, 2008 10:16am PST

Are ATI cards affected by this as well? All the reports i've read seem to be nvidia related : ballystix

#25

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By: chaza x Show Full Post

Reply

It's unplayable for me, and I tried uninstalling and reinstalling my drivers after running driver sweeper, which made it slightly more playable but it's still unplayable.

Dec 04, 2008 10:02am PST

It's unplayable for me, and I tried uninstalling and reinstalling my drivers after running driver sweeper... : chaza

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